Key Tech Automotive Repair Ltd

Unfortunately, your package was received with no device inside. Until we physically receive your device, we are unable to process your order for payment. We advised you to file a claim with the [redacted] for losing your device in transit per our Service Terms:Shipping the Item:Once you have received the...

shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.S. Post Office. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted] Ground. A tracking number will be provided to you once your item is shipped back to you. If you do not receive a Return Tracking Number, please contact [redacted] and request one. You remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorld. You are responsible for any damages that may occur to your Product while in transit. BuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reason. For avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transit. All items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your property. Returned items will not be shipped with signature confirmation or with insurance.Please feel free to review our full Service Terms here: [redacted]

Unfortunately, your device was received by us with a cracked screen so your item's offer was downgraded from $220 to $77. When you rejected this revised offer, we shipped your item back to you via [redacted] Tracking #: [redacted]. Unfortunately, we are not resposible for any damage that...

can occur in transit and urge our customers to purchase insurance on their packages if they wish to insure their package contents during transit. Please feel free to review our full Service Terms here: [redacted], specifically about "Shipping the Item" and "Risk of Loss/Passing of Title", which states: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.S. Post Office. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.We apologize for any inconvenience this might have caused and appreciate your understanding. Since your item has been returned to you, we are not able to provide further assistance on this transaction.

We're sorry you did not receive your first check and we have resent a reprint of your check vi[redacted] Tracking #: [redacted] which shows delivered as of 8/**/2016 so we ask that the Revdex.com please close this case as it has been amicably resolved. Thanks!

We're sorry to hear that you weren't happy with your recent transaction with us. Unfortunately, when your device was received at our facilities, it was sent a revised offer due to the following reasons: "Damaged LCD compression damage on the LCD with a pink tint on the middle of the screen." We...

know we sometimes value your items differently than you do and that is why we always offer free returns if your offer ever changes. Unfortunately, we are unable to resolve your issue beyond returning your item to you, but we appreciate your feedback. We will follow up with you via email once your item is shipped back to you and provide you with a return tracking number so you can track your return from our facilities to yours. We thank you for trying our services and we're sorry we weren't able to complete this transaction to your full expectations.

We're sorry to hear that you haven't been happy with your recent transaction and want to make it right. As a result, we have shipped you a new battery for your Samsung Galaxy Note 3 SM-N900T T-Mobile and it should arrive within the next 3-5 business days. We hope this resolves your issue and we...

ask that the case be closed as a result. Thank you.

We're sorry to hear that you never received your payment and want to make it right. While most checks are delivered without any issues, there are times where items can get lost in the mail and we apologize for this on behalf of the [redacted]. A check reprint will be sent to you via [redacted] Tracking #:...

[redacted] to the address of record on your account to avoid any further delivery issues and should reach you by the end of the week.For future reference, please direct all customer service inquiries to [redacted] for the quickest results and resolutions to all matters. Again, we appreciate your patience and understanding while we correct this issue. Thank you.

We're sorry to hear that you haven't found our response satisfactory. Unfortunately, we are unable to resolve this issue further and appreciate your understanding. Upon using our site, you agreed to our Service Terms regarding Revised Offers which state that if we do not hear back from you regarding a revised offer, we will process your order at the revised rate within 5 days. Per our previous emails, we have already forwarded these communication emails on to you and we never heard back from you until 3/**/2017, which was a day after your order had been paid the revised amount on 3/**/2017. In any event, we will credit you the remaining balance on this order as an act of good faith to close out this Revdex.com case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 Again this is not a matter of my package eventually being delivered  this is a matter of fraud and defrauding the public  they need to be investigated  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any confusion. Your item has been received and was always marked received. We believe that you logged into your account and looked up the item status glossary which lists the first status as "NOT RECEIVED". This does NOT mean your device is not received. It has a list of item...

statuses which allows you to click on each one and see what that means in terms of your item processing. As you have stated, you received an email that your item was received. Please refer to all status update emails for any questions regarding your order. If you still require further clarification, please email us at [redacted] and we are more than happy to help 24/7/365. As it stands, your item was received on 7/**/2017 and is currently pending inspection, which should happen within the next two business days. Once it does, you will receive an email update. We appreciate your patience and apologize for any confusion. Thank you.

We're sorry to hear that you weren't satisfied with your recent transaction and we want to make it right. On 03/**/17 we emailed you in regards to sending you a reprint of your check and we advised you that your bank or check cashing institution cannot utilize the “ACH” method of check cashing since...

out [redacted] account utilizes Positive Pay fraud prevention and debit block which resulted in your check bouncing. We responded to you on 04/**/17 again in regards to this situation and reminded you that the ACH Check cashing method will not work with checks issued by our company because our [redacted] checking account utilizes positive pay and check fraud prevention measures. Our business issues thousands of checks per month and does not encounter issues when checks are cashed except in instances in which the payee attempts to cash a check using the ACH method. I also kindly informed you to have your check cashing institution contact [redacted] if they have any questions on how to proceed with cashing the check. We can gladly issue you a reprint of the same check if need be, please let us know if you would like us to issue you a reprint of the check so you may attempt to cash it again. Please do not use the ACH method to cash the check.