Key Tech Automotive Repair Ltd

The Order ID: [redacted] in reference was checked out for two devices, both Samsung Galaxy S SM-G900T [redacted] phonesUpon receipt of the customer's package, only one device was foundThis device was found to have an IMEI ( [redacted] ) which was not eligible for resale since it was not clear for activation and was being financed on the [redacted] network (See Attachment - [redacted] Finance)The customer was given the option to clear this with [redacted] or have their device returnedWhen the customer opted to have their device returned, it was sent back via [redacted] Tracking #: [redacted] and delivered on (See Attachment - ***-Delivery)The customer's device was originally quoted at $177, not $as this claim indicates and the device has since been returned per the customer's request so we ask that this complaint be closed as resolved in fullThank you

We're sorry to hear you haven't been happy with your recent transaction with usUnfortunately, when we received your device, it failed inspection due to a Damaged LCD caused by compression damageIf your offer changes for any reason, we always offer you the opportunity to receive it back free of charge on our dime so there is never any risk or obligation when using our servicesUnfortunately, we are not responsible for any damage caused in transit and always advise our customers to add insurance if they prefer to in order to safeguard against any potential issuesPlease see our Service Terms below:Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted] We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Please feel free to review our full Service Terms here:? [redacted] Since you haven't been completely satisfied with your transaction, your device is being sent back to you per your request and we will email you a return tracking number once it has been shipped backSince your device is being shipped back, we ask that the Revdex.com please close this case out and finalizedAs always, we appreciate you trying our services and apologize it didn't work out as planned this time around.?

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it right We've reviewed your order and see that you were paid the fully quoted original amount of $via [redacted] on According to our records, your payment is currently unclaimed via [redacted] We ask that you contact [redacted] customer support directly and reference Unique Transaction ID: [redacted] in order to claim your fundsSince you were paid the original quoted amount of $we ask that this case be closed as resolvedAs always, if you have any further questions please do not hesitate to contact our Customer Support at [redacted] Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I sent in the complaint to the BBQ and within the hr I was paid for two phones and waiting on the third and two orders were received yesterday and one last weekmy problem is more so with the communication but with being paid for the two items this quick let's me know they are able to take care of the third as well because it is the same as the first two, but again it is more so with the communication I have a problem with that make things seem funny at first? [Your Answer Here] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

We're sorry to hear that you haven't been satisfied with your recent transaction with usWe will fwd you all emails that were sent out to you during our inspection processHowever, since you were not happy with the determination of our QC Inspection, we will also return your PSto you free of charge and you can keep the $paid out to you as wellWe apologize for any inconvenience and appreciate your patience while we resolve this issue for youOnce your item is shipped back, we will send you a Return Tracking NumberAs always, please feel free to email us with any questions or concerns you might have in the meantimeThank you

We ask that the Revdex.com Close this caseAs it stands, according to [redacted] Tracking: [redacted] the device arrived to our Facilities on We have no control over [redacted] Transit timesAt this time payment was sent out to the Customer Via Check on If the customer has not received their check we ask that they email [redacted] in regards to this issue and we'll gladly provide you with a new check with a tracking number to ensure delivery and no further issues

Unfortunately, your package was indeed received empty and we sent a notification email regarding this on 4Please make sure you have checked your SPAM folders if you have not received this email from usHowever, as an act of good faith, we have issued the full payment for your device via [redacted] and ask that the Revdex.com close this case as a result since the customer's issue has been resolvedThank you

The customer's order contained a Macbook, but no iPhone so we were unable to provide any updates or payment on the iPhoneUntil we physically receive the item, we are unable to provide any detailsWe ask that the customer please send in their item so we can proceed with the inspection process and update their orderUntil then, we ask that the Revdex.com please close the case since we are unable to provide any further details until we receive the customer's itemThank you

We're sorry to hear that you haven't received an update on your orderUnfortunately, when we received your Apple Watch, it was iCloud Locked so our QC Team was unable to inspect itAs a result, we sent you an alert to please remove the alertWe have checked our records and see that you indicated you have removed the lock now so we will have our QC Team recheck your item and provide a new updateIf your item is still iCloud Locked, we will process it for returnAs always, if you have any additional questions in the meantime, please feel free to reach out to us directly via email at [redacted] or via Live Chat Monday-Friday 9am-5pm ESTWe appreciate your patience while we double-check your itemSincerely,The BuyBackWorld Team

We're sorry we have been unable to resolve your issue thus farUnfortunately, we are unable to provide any additional details or updates on your order until we physically receive your package at our facilities because it would be impossible to do so without your package being in our possession Unfortunately, we have no control over mail delivery with the [redacted] and would recommend you reach out directly to the Post Office you mailed your item withThe [redacted] Tracking # associated with your package is: [redacted] Once your package arrives, we will be more than happy to provide further updates on your orderThanks again for using our services and we look forward to resolving your issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? The response the business provides is buried in a terms and agreement on their website that after some searching I foundIt is not presented to customers to alert them in the process of requesting a shipping packageI understand that as a consumer I too bear some responsibility in this to research who I am working with and the terms they haveI also think that the business bears some responsibility in that didn't make this clear in the process nor am I the first to complainI also think the strong tactic of take our offer or leave it and we give back a broken device is something my attorney general's might want look into to ensure citizens are not beinging ripped off, whether it is inadvertently or not.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

We're sorry you haven't been updated on your orders, but please make sure our communications are not ending up in your SPAM folder because we have been sending automated updates at every step of the wayCurrently, your have been paid on both of your items via PayPal Unique Transaction ID: [redacted] , but unfortunately your funds are currently "unclaimed" because PayPal does not recognize the PayPal ID of [redacted] which you provided to us at checkoutPlease contact PayPal customer support directly to claim these funds and let us know if you require any additional assistanceThank you

We're sorry to hear that you never received your payment and want to make it rightWhile most checks are delivered without any issues, there are times where items can get lost in the mail and we apologize for this on behalf of the ***A check reprint will be sent to you via [redacted] Tracking #: [redacted] to the address of record on your account to avoid any further delivery issues and should reach you by the end of the week.For future reference, please direct all customer service inquiries to [redacted] for the quickest results and resolutions to all mattersAgain, we appreciate your patience and understanding while we correct this issueThank you

We're sorry to hear about the damage to your item and know how frustrating it can beUnfortunately, upon receipt of your device, it was sent a revised offer due to the LCD coming apart from the casingThis was the condition we received your iPad in and that is why we had to send the revised offer in the first placeIf this was not how you sent your device, we would advise you open a claim with the ***.? Per our Service Terms, we are not responsible for items which are damaged in transit and passing of title stays with you for all items returned:? Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted] We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title: You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail): In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted] GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact [redacted] and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail): Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you.? Please feel free to review our full Service Terms here:? [redacted] ? We understand that this may not resolve your issue, but unfortunately we are unable to provide any further help with your transaction since we no longer have your deviceWe apologize for any inconvenience and thank you for trying our services

We're sorry to hear that you didn't have a great experience with our service and want to make it rightPlease ship the device back to our address below with tracking and once we receive the iPad back, we will gladly reimburse you for the original quoted value of $+ $to cover your shipping costs to usAgain, we apologize for this inconvenience and hope to resolve this issue for you ASAPWe will be waiting for the return tracking number and then provide updates from thereThanks againSincerely,The BuyBackWorld Team

We're sorry to hear that you haven't been satisfied with your recent transaction with usUnfortunately, we are not able to provide any updates on items we do not receiveAccording to the Service Terms you agreed to when using our site, you assume all responsibility for items in transit and we advise our customers to purchase insurance at their own expense if they feel they might have any issues with their packagePlease see our Service Terms below: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted] We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted] GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact [redacted] and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with youPlease feel free to review our full Service Terms here: [redacted] We have paid you in full on the item that was received at our facilities and advise that you file a complaint directly with the [redacted] for your other items lost in transitSince we are unable to provide any further updates on this order until we receive the items, we ask that the Revdex.com please close this caseThank youSincerely,The BuyBackWorld Team

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it rightOn 12we emailed you in regards to your Apple iPad Mini 16GB 4G AT&T Adevice failed inspection due to: Condition Difference/the headphone port on the device is defectiveDue to this you were sent a revised offer of $for your deviceSince then we sent you several reminder emails in regards to this issue and since we did not hear back from you as per our terms your device was processed at the revised rate and your payment was sent out on 12which is one week after the revised offer was sent to youAt this time, we had a Supervisor review your order and although it was found that the headphone port is defective as an act of good faith we will honor the Original Quote of $and mail out a check to you for the difference of $At this time, since the Order has been paid out in full we ask that the Revdex.com please close this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have tons of evidence that the phone was paid off, was ready for activation, and was clear of any balance or lienbuybackworld blatantly wasted time, over a month, and then decides to refuse the device payment they promisedNow the device has devalued because of the time that buybackworld took to determine it was "not paid off", which is untrue, and I must absorb the cost of buybackworlds behaviorIts obvious to me that buybackworld simply didn't want to pay the amount they promised for the device and so they attempted to devalue it by telling me it was not paid off, active, or had a balanceNone of these are trueSo when I didn't accept their ludicrous follow up offer (after they untruthfully stated it was not paid off, active, or had a balance), they decide after weeks to send it back to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We're sorry to hear that you weren't satisfied with your recent transaction with usOur records indicate you were sent the correct item back via USPS Tracking #: [redacted] However, since you are stating this is not the correct device, we will send you a check for $as an act of good faith to make whole on the original quote for the [redacted] which you were not paid on due to the revised offerYou do not need to send back the existing phone you currently have and your new check should be delivered within the next weekPlease feel free to contact [redacted] if you have any further questions in the meantimeThanks again

We're sorry you did not receive your first check and we have resent a reprint of your check vi [redacted] Tracking #:? [redacted] which shows delivered as of 8so we ask that the Revdex.com please close this case as it has been amicably resolvedThanks!