Key Tech Automotive Repair Ltd

We're sorry to hear that you haven't been happy with your recent transaction and want to make it rightAs a result, we have shipped you a new battery for your Samsung Galaxy Note SM-N900T T-Mobile and it should arrive within the next 3-business daysWe hope this resolves your issue and we ask that the case be closed as a resultThank you

We're sorry to hear that you haven't found our response satisfactoryUnfortunately, we are unable to resolve this issue further and appreciate your understandingUpon using our site, you agreed to our Service Terms regarding Revised Offers which state that if we do not hear back from you regarding a revised offer, we will process your order at the revised rate within daysPer our previous emails, we have already forwarded these communication emails on to you and we never heard back from you until 32017, which was a day after your order had been paid the revised amount on In any event, we will credit you the remaining balance on this order as an act of good faith to close out this Revdex.com case

We're sorry you haven't been satisfied with your recent transaction with us. Your package was returned to you on 32017 via [redacted] Tracking #: [redacted] and should have been received within a week of mailing. However, since you have not received the package and the [redacted] did not... show it as scanned in, we have issued you a payment for the original quoted amount via [redacted] as an act of good faith to close out this case and bring resolution to this issue. We thank you for your patience and understanding while we investigated this on your behalf. Sincerely, The BuyBackWorld Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? the [redacted] shows that the package was delivered and was delivered week before the business acknowledged receipt of the ice, ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

We ask that the Revdex.com Close this caseOn 08we emailed you in regards to your device failing for Compression DamageSince you were unsatisfied with the revised offer your device was processed for return on 08and your device has been returned to you on 08via [redacted] Tracking: [redacted] We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have tons of evidence that the phone was paid off, was ready for activation, and was clear of any balance or lienbuybackworld? blatantly wasted time, over a month, and then decides to refuse the device payment they promisedNow the device has? devalued? because of the time that buybackworld took to determine it was "not paid off", which is untrue, and I must absorb the cost of buybackworlds behaviorIts obvious to me that buybackworld simply didn't want to pay the amount they promised for the device and so they attempted to? devalue? it by telling me it was not paid off, active, or had a balanceNone of these are trueSo when I didn't accept their? ludicrous follow up offer (after they untruthfully stated it was not paid off, active, or had a balance), they decide after weeks to send it back to me ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

The [redacted] Tracking # ? [redacted] associated with the customer's order was never mailed according to the ***Unless the customer can supply another tracking number that indicates any tracking, we ask that this case be closed since we are unable to provide any detail on a package that was never mailed.?

Customer was paid in full via [redacted] Unique Transaction ID #: [redacted] Upon reviewing their account, we see that they deleted their order so they did not receive our automated emails indicating that their item had passed inspection and been paid forIf the customer would like to reinstate their account with us, they should email [redacted] and we will gladly assist them with doing soSince the customer has been paid in full, we ask that this Revdex.com case be closedThank you

We're sorry you haven't been fully satisfied with our service and want to provide you with an update ASAPUnfortunately, although we do our best to process all items within 2-business days of receipt, delays in processing do occur from time to timeYour device was received on 7/ [redacted] and was not clear for activation on your respective carrier so it was sent notice of this on 72016, which is within our three day update time frameWe then recheck all devices within two business days of notices being sent out, which would be tomorrow and ask for your patience while we work to resolve this matter for youIn the meantime, we would ask that you contact your network provider to ensure that your device is clear for activation so it doesn't further delay processing timesThanks again for your patience and understanding and we hope to have this issue resolved for you by the end of business todayAs such, we ask that the Revdex.com close this case since the customer's issue has been addressed and resolved Sincerely, The BuyBackWorld Team

We're sorry to hear that you haven't been happy with your recent transaction with usAccording to our records, your item passed inspection successfully and was paid via [redacted] so we ask that you please double-check your SPAM folder to make sure our email updates did not end up in there and confirm that your funds are in your [redacted] accountIf they are, we ask that this case please be closed since it has been resolved to the full extent ofThank you!? ? Sincerely,The BuyBackWorld Team

Hi,We're sorry to hear that you haven't been satisfied with our services and want to helpIn order to do so, please provide us with your Order ID (PS#) so we may reference your transaction and provide further detailsUnfortunately, we are unable to locate any orders based off of your name or email so we believe you might be contacting the wrong companyOnce we are able to reference your order, we will be more than happy to provide further assistance and a quick resolution to any issues.Thanks!Sincerely,The BuyBackWorld Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: You were not truthful when you said my 1st device had a bad battery therefore how can I believe my second device wasnt packed with 1st device.? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Unfortunately you are incorrect in saying that the device was not able to be activatedAnd you can say it over and over, it won't make it anymore trueI provided you documentation directly from [redacted] stating the device was clear, not active, and did not have a balance, yet you continue to state that it wasn'tSo I guess you must have been calling a different [redacted] to verifyOr, as is I pointed out in? previous? correspondence, you didn't want to pay the amount you offeredIts fine, I do plan to share my experience with buybackworld with many, many othersIncluding submitting this experience to various tech blogs, review sites, etc.? ? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Customer created three (3) orders on 9with the following [redacted] Tracking #s:? [redacted] ,? [redacted] ,? [redacted] all of which were received in-house only yesterday, 9Upon receipt of the packages, the customer was emailed to notify them at the email of record on file:? [redacted] If the customer has not received their email notifications, we ask that they please check their SPAM folder to make sure they are not being caught in there.The customer's items will be inspected and paid within one week of receipt, which we clearly state in our FAQs and throughout the email communications which are sentLink provided below: [redacted] We ask that the customer wait until 92015, or a week has passed, before submitting an additional complaint since their order will be resolved on its own by that pointGiven this, we ask that the Revdex.com close this caseThank you

Customer was paid in full via [redacted] Unique Transaction ID #: [redacted] Upon reviewing their account, we see that they deleted their order so they did not receive our automated emails indicating that their item had passed inspection and been paid forIf the customer would like to reinstate their account with us, they should email [redacted] and we will gladly assist them with doing soSince the customer has been paid in full, we ask that this Revdex.com case be closedThank you

Unfortunately, your device was received by us with a cracked screen so your item's offer was downgraded from $to $When you rejected this revised offer, we shipped your item back to you via [redacted] Tracking #: [redacted] Unfortunately, we are not resposible for any damage that can occur in transit and urge our customers to purchase insurance on their packages if they wish to insure their package contents during transitPlease feel free to review our full Service Terms here: [redacted] , specifically about "Shipping the Item" and "Risk of Loss/Passing of Title", which states: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.SPost OfficeWe prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.We apologize for any inconvenience this might have caused and appreciate your understandingSince your item has been returned to you, we are not able to provide further assistance on this transaction

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it rightWe have not heard from you in regards to this matterIn order to properly assist you we ask that you please provide the IMEI of your device so that we may check our records in regards to this matter

Unfortunately, your device was received by us with a cracked screen so your item's offer was downgraded from $to $When you rejected this revised offer, we shipped your item back to you via [redacted] Tracking #:? [redacted] Unfortunately, we are not resposible for any damage that can occur in transit and urge our customers to purchase insurance on their packages if they wish to insure their package contents during transitPlease feel free to review our full Service Terms here:? [redacted] , specifically about "Shipping the Item" and "Risk of Loss/Passing of Title", which states:? Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.SPost OfficeWe prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.We apologize for any inconvenience this might have caused and appreciate your understandingSince your item has been returned to you, we are not able to provide further assistance on this transaction.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ? ?

We're sorry we have been unable to resolve your issue thus farUnfortunately, we are unable to provide any additional details or updates on your order until we physically receive your package at our facilities because it would be impossible to do so without your package being in our possession Unfortunately, we have no control over mail delivery with the [redacted] and would recommend you reach out directly to the Post Office you mailed your item withThe [redacted] Tracking # associated with your package is:? [redacted] Once your package arrives, we will be more than happy to provide further updates on your orderThanks again for using our services and we look forward to resolving your issue.?