Key Tech Automotive Repair Ltd

Hi, ? We're sorry to hear that you haven't been happy with our services and want to make it right.? Please provide us with your Order ID (PS#) so we can provide further details on your transactionWe currently have no transactions placed under your name or email addressOnce we have this
information, we will be glad to further assist you? Thanks!

The *** Tracking # ? *** associated with the customer's order was never mailed according to the ***Unless the customer can supply another tracking number that indicates any tracking, we ask that this case be closed since we are unable to provide any detail on a package that was never mailed.?

We're sorry to hear that you haven't been satisfied with your recent transaction with usWe will fwd you all emails that were sent out to you during our inspection processHowever, since you were not happy with the determination of our QC Inspection, we will also return your PSto you free of
charge and you can keep the $paid out to you as wellWe apologize for any inconvenience and appreciate your patience while we resolve this issue for youOnce your item is shipped back, we will send you a Return Tracking NumberAs always, please feel free to email us with any questions or concerns you might have in the meantimeThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
You were not truthful when you said my 1st device had a bad battery therefore how can I believe my second device wasnt packed with 1st device.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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We're sorry you still haven't found our answer satisfactoryUnfortunately, we are unable to resolve your issue further and appreciate your understandingUnless we physically receive an item, we cannot provide updates on itWe ask that you use the provided tracking number: *** associated with your Order ID: ***? o file a claim with the *** directly for any loss incurred in transitPer our original email, we are not responsible for the loss or non-receipt of any items and encourage all of our customers to insure their packages at their own expense to hedge against any potential lossWe are providing a link to our Service Terms again here: *** and provide the below excerpt:? Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via *** First Class mail, *** Priority Mail or *** GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact *** and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you.? Since we are unable to provide any further details since we have not received the item, we ask that the Revdex.com close this case since there is no further action we can takeThank you.?

We're sorry to hear that you haven't received an update on your orderUnfortunately, when we received your Apple Watch, it was iCloud Locked so our QC Team was unable to inspect itAs a result, we sent you an alert to please remove the alertWe have checked our records and see that you indicated
you have removed the lock now so we will have our QC Team recheck your item and provide a new updateIf your item is still iCloud Locked, we will process it for returnAs always, if you have any additional questions in the meantime, please feel free to reach out to us directly via email at *** or via Live Chat Monday-Friday 9am-5pm ESTWe appreciate your patience while we double-check your itemSincerely,The BuyBackWorld Team

This order has been received, processed and paid in full at the time of the complaint so we ask that this complaint please be closedThank you!

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it rightOn 12/**/we emailed you in regards to your Apple iPad Mini 16GB 4G AT&T Adevice failed inspection due to: Condition Difference/the headphone port on the device is
defectiveDue to this you were sent a revised offer of $for your deviceSince then we sent you several reminder emails in regards to this issue and since we did not hear back from you as per our terms your device was processed at the revised rate and your payment was sent out on 12/**/which is one week after the revised offer was sent to youAt this time, we had a Supervisor review your order and although it was found that the headphone port is defective as an act of good faith we will honor the Original Quote of $and mail out a check to you for the difference of $At this time, since the Order has been paid out in full we ask that the Revdex.com please close this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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? Again this is not a matter of my package eventually being delivered ? this is a matter of fraud and defrauding the public ? they need to be investigated ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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We're sorry to hear that you weren't happy with your recent transaction with usUnfortunately, when your device was received at our facilities, it was sent a revised offer due to the following reasons: "Damaged LCD compression damage on the LCD with a pink tint on the middle of the screen."? We
know we sometimes value your items differently than you do and that is why we always offer free returns if your offer ever changesUnfortunately, we are unable to resolve your issue beyond returning your item to you, but we appreciate your feedbackWe will follow up with you via email once your item is shipped back to you and provide you with a return tracking number so you can track your return from our facilities to yoursWe thank you for trying our services and we're sorry we weren't able to complete this transaction to your full expectations.?

Customer was paid in full via *** Unique Transaction ID #:? ***Upon reviewing their account, we see that they deleted their order so they did not receive our automated emails indicating that their item had passed inspection and been paid forIf the customer would like to
reinstate their account with us, they should email *** and we will gladly assist them with doing soSince the customer has been paid in full, we ask that this Revdex.com case be closedThank you

We're sorry to hear that you weren't satisfied with your recent transaction with usOur records indicate you were sent the correct item back via USPS Tracking #: ***However, since you are stating this is not the correct device, we will send you a check for $as an act of good
faith to make whole on the original quote for the *** which you were not paid on due to the revised offerYou do not need to send back the existing phone you currently have and your new check should be delivered within the next weekPlease feel free to contact *** if you have any further questions in the meantimeThanks again

We ask that the Revdex.com Close this caseOn 08/**/we emailed you in regards to your device failing for Compression DamageSince you were unsatisfied with the revised offer your device was processed for return on 08/**/and your device has been returned to you on 08/**/via *** Tracking: ***We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Their own website shows *** as the shipping carrier for payment, not *** as they try to claimAt no point did I ever request *** and since payment did not go through, you would assume they would send a check automaticallyHowever, it appears their intent is to make any and all attempts to avoid issuing payment ? by first using a payment method then not send payment at allTo this date, no check/payment has been received or even sent out
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Unfortunately you are incorrect in saying that the device was not able to be activatedAnd you can say it over and over, it won't make it anymore trueI provided you documentation directly from *** stating the device was clear, not active, and did not have a balance, yet you continue to state that it wasn'tSo I guess you must have been calling a different *** to verifyOr, as is I pointed out in? previous? correspondence, you didn't want to pay the amount you offeredIts fine, I do plan to share my experience with buybackworld with many, many othersIncluding submitting this experience to various tech blogs, review sites, etc.? ? ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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As previously stated in our email communications to you, we are still waiting for your package to be scanned into our systemOnce it is, we will update you via emailPlease see our below emails from 9/**, 9/** and 9/**We appreciate your patience while we look into your order.Hi ***, ?
Thanks for contacting ***, the #place to get cash for all your used electronics! ? Unfortunately, your package has not been scanned in to our system yet so we haven’t been able to provide you with an updateAs soon as your package enters our system, we will update you via email ? We thank you in advance for your patience and hope to have this issue resolved for you ASAP? As always, if you have any further questions in the meantime, please don’t hesitate to contact us directly? Thanks again for choosing ***, where your business is our pleasure!

We're sorry to hear that you weren't satisfied with your recent transaction with us and we want to make it rightAs it stands, we emailed you on 09/**/in regards to your device passing inspectionThis email was sent to the email associated with your account which is: *** At this
time you payment is currently being processedThe payment process can take up to two business days to completeYou should receive your funds within the next business dayDue to this, we ask that the Revdex.com please close this case.?

We're sorry to hear you haven't been happy with your recent transaction with usUnfortunately, when we received your device, it failed inspection due to a Damaged LCD caused by compression damageIf your offer changes for any reason, we always offer you the opportunity to receive it back free of
charge on our dime so there is never any risk or obligation when using our servicesUnfortunately, we are not responsible for any damage caused in transit and always advise our customers to add insurance if they prefer to in order to safeguard against any potential issuesPlease see our Service Terms below:Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Please feel free to review our full Service Terms here:? ***Since you haven't been completely satisfied with your transaction, your device is being sent back to you per your request and we will email you a return tracking number once it has been shipped backSince your device is being shipped back, we ask that the Revdex.com please close this case out and finalizedAs always, we appreciate you trying our services and apologize it didn't work out as planned this time around.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have tons of evidence that the phone was paid off, was ready for activation, and was clear of any balance or lienbuybackworld? blatantly wasted time, over a month, and then decides to refuse the device payment they promisedNow the device has? devalued? because of the time that buybackworld took to determine it was "not paid off", which is untrue, and I must absorb the cost of buybackworlds behaviorIts obvious to me that buybackworld simply didn't want to pay the amount they promised for the device and so they attempted to? devalue? it by telling me it was not paid off, active, or had a balanceNone of these are trueSo when I didn't accept their? ludicrous follow up offer (after they untruthfully stated it was not paid off, active, or had a balance), they decide after weeks to send it back to me
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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