Key Tech Automotive Repair Ltd

Hi Nick, We're sorry to hear that you haven't been happy with your recent transaction with usUnfortunately, even though your devices were checked out to be in "Poor/Broken" condition, they are locked to an iCloud Account and we are unable to accept them as is, which is clearly disclosed during the
quoting processWe are available 24/via email at *** and there is no rerouting of any sortAdditionally, our chat services are available Monday-Friday 9am-5pm EST for your convenienceAs a result of the iCloud Lock on your two devices, we have noted these to be returned to youUnfortunately, your device with IMEI:? *** has been reported as "lost/stolen" so we are unable to return it to you until you remove it from this statusOnce you do that, we will happily return this device to you as wellIn the meantime, we will return your other two devices to you since you are unable to remove the iCloud Lock from them and we will email you a return tracking number once they have been shipped backPlease feel free to email us at *** with any further questionsThanks again! Sincerely, The BuyBackWorld Team

We're sorry we have been unable to resolve your issue thus farUnfortunately, we are unable to provide any additional details or updates on your order until we physically receive your package at our facilities because it would be impossible to do so without your package being in our possession
Unfortunately, we have no control over mail delivery with the *** and would recommend you reach out directly to the Post Office you mailed your item withThe *** Tracking # associated with your package is:? ***Once your package arrives, we will be more than happy to provide further updates on your orderThanks again for using our services and we look forward to resolving your issue.?

Unfortunately, your device was received by us with a cracked screen so your item's offer was downgraded from $to $When you rejected this revised offer, we shipped your item back to you via *** Tracking #:? ***Unfortunately, we are not resposible for any damage that
can occur in transit and urge our customers to purchase insurance on their packages if they wish to insure their package contents during transitPlease feel free to review our full Service Terms here:? ***, specifically about "Shipping the Item" and "Risk of Loss/Passing of Title", which states:? Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.SPost OfficeWe prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.We apologize for any inconvenience this might have caused and appreciate your understandingSince your item has been returned to you, we are not able to provide further assistance on this transaction.?

Customer was sent payment on 7/**/2015? via ***The *** payment was sent to the *** ID on file with us at the time, [email protected], via ***? Unique Transaction ID #: ***This payment was returned by the customer.The customer has since updated their *** ID
on file to be: ***? and they were resent their payment via *** Unique Transaction ID #: ***? per their requestIf the customer has any further questions, we ask that they please direct them to ***? Since the customer has been paid in full, we ask that the Revdex.com complaint be closed as resolved.Thank you

Customer email ID submitted order under Order ID:? ***According to the *** Tracking # associated with this order,? ***, the package has not been delivered, nor mailed at allUnfortunately, until we physically receive an item, we are unable to provide a
customer updatesIn the event that the package was received empty, the customer would have had to have purchased insurance on their own through the *** to insure their package's delivery as stated in our Service Terms under "Shipping The Item" and "Risk of Loss/Passing of Title":? Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Please feel free to review our full Service Terms here:? ***Since this package was never actually mailed according to the *** Tracking Number associated with the package, we ask that the Revdex.com close this case

We're sorry to hear that we were still unable to resolve your issuesUnfortunately, since the *** shows your package was delivered to your address on 3/*/via *** Tracking #:? ***, we are unable to assist you furtherWe would advise that you contact the *** for any further updates or file a claim directly with themPlease feel free to view our service terms here:? ***? Since the tracking shows delivery confirmation, we ask that the Revdex.com please close this caseThank you

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it rightWe have not heard from you in regards to this matterIn order to properly assist you we ask that you please provide the IMEI of your device so that we may check our records in regards to
this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This order has been received, processed and paid in full at the time of the complaint so we ask that this complaint please be closed. Thank you!

We're sorry to hear that you haven't been satisfied with your recent transaction with us. Unfortunately, we are not able to provide any updates on items we do not receive. According to the Service Terms you agreed to when using our site, you assume all responsibility for items in transit and we...

advise our customers to purchase insurance at their own expense if they feel they might have any issues with their package. Please see our Service Terms below: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted]. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted] Ground. A tracking number will be provided to you once your item is shipped back to you. If you do not receive a Return Tracking Number, please contact [redacted] and request one. You remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorld. You are responsible for any damages that may occur to your Product while in transit. BuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reason. For avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transit. All items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your property. Returned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicable. If there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Please feel free to review our full Service Terms here: [redacted] We have paid you in full on the item that was received at our facilities and advise that you file a complaint directly with the [redacted] for your other items lost in transit. Since we are unable to provide any further updates on this order until we receive the items, we ask that the Revdex.com please close this case. Thank you. Sincerely,The BuyBackWorld Team

We're sorry to hear about the damage to your item and know how frustrating it can be. Unfortunately, upon receipt of your device, it was sent a revised offer due to the LCD coming apart from the casing. This was the condition we received your iPad in and that is why we had to send the revised offer in the first place. If this was not how you sent your device, we would advise you open a claim with the [redacted]. Per our Service Terms, we are not responsible for items which are damaged in transit and passing of title stays with you for all items returned: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted]. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title: You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail): In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted] Ground. A tracking number will be provided to you once your item is shipped back to you. If you do not receive a Return Tracking Number, please contact [redacted] and request one. You remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorld. You are responsible for any damages that may occur to your Product while in transit. BuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reason. For avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transit. All items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your property. Returned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail): Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicable. If there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Please feel free to review our full Service Terms here: [redacted] We understand that this may not resolve your issue, but unfortunately we are unable to provide any further help with your transaction since we no longer have your device. We apologize for any inconvenience and thank you for trying our services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I would like to add my apology for the misunderstanding.  I would also like to bring to your attention that when I click on the status of "Received" on the current order, that is where it tells me there is no device in the box received. I naturally was instantly on guard as this happened last time I sent a device in. I did have to wait for a period of time for an investigation before it was located. I decided to give your company another try and thought there was the same problem again. You may want to look at the link results on your status of orders. Thank you for the quick response, 
Sincerely,
[redacted]

We're sorry you haven't been satisfied with our services and want to make it right. Your items arrived at our facilities on 8/**/2016 and all orders take about a week from arriving until payment is issued. For a more detailed breakdown of our processing timelines, please visit our FAQs...

here: [redacted] Since your items arrived on 8/**/2016, payment should be issued to you by 8/**/2016 and we'll keep you updated at every step of the way. As always, if you have any additional questions in the meantime, please don't hesitate to contact our Customer Support team at [redacted]. Thanks again for your patience and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As previously stated in our email communications to you, we are still waiting for your package to be scanned into our system. Once it is, we will update you via email. Please see our below emails from 9/**, 9/** and 9/**. We appreciate your patience while we look into your order.Hi [redacted],  ...

Thanks for contacting [redacted], the #1 place to get cash for all your used electronics!   Unfortunately, your package has not been scanned in to our system yet so we haven’t been able to provide you with an update. As soon as your package enters our system, we will update you via email.   We thank you in advance for your patience and hope to have this issue resolved for you ASAP.   As always, if you have any further questions in the meantime, please don’t hesitate to contact us directly.   Thanks again for choosing [redacted], where your business is our pleasure!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand that we sometimes value your items differently than you do so that is why we always offer risk free returns if the quote of your item changes for any reason. Since your item was sent a revised offer and you rejected, your item will be returned to you free of charge and we will not be...

sending you payment for your item. Once your item is shipped back to you, we will provide you with a [redacted] Tracking number via email. Since the customer's item is being return per their request, we ask that the Revdex.com close out this inquiry as finalized. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I sent in the complaint to the BBQ and within the hr I was paid for two phones and waiting on the third and two orders were received yesterday and one last week.... my problem is more so with the communication but with being paid for the two items this quick let's me know they are able to take care of the third as well because it is the same as the first two, but again it is more so with the communication I have a problem with that make things seem funny at first 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We're sorry to hear that you weren't satisfied with your recent transaction with us and we want to make it right. As it stands, we emailed you on 07/**/2017 in regards to our Billing Department creating a check for you and your check was sent to you via [redacted] Tracking:[redacted]. According to [redacted] Tracking your check was delivered to you on 07/**/2017 and you should have now received your funds. Since you were paid the original quoted amount of $30 we ask that this case be closed as resolved. As always, if you have any further questions please do not hesitate to contact our Customer Support at [redacted] Thank you.