Key Tech Automotive Repair Ltd

We're sorry to hear that you weren't satisfied with your recent transaction with us and we want to make it rightAs it stands, we emailed you on 07/**/in regards to our Billing Department creating a check for you and your check was sent to you via *** Tracking:***According to *** Tracking your check was delivered to you on 07/**/and you should have now received your fundsSince you were paid the original quoted amount of $we ask that this case be closed as resolvedAs always, if you have any further questions please do not hesitate to contact our Customer Support at *** Thank you

We're sorry to hear that you weren't satisfied with your recent transactionYour item failed inspection on 12/*/and we sent you a revised offer of $due to broken buttonsThe email stated we would wait five days to hear back from you regarding whether you would like to accept or reject our
revised offerOn 12/**/2016, we sent you another reminder email stating your offer had been revised asking if you would like to accept or reject the offerWe stated if we did not hear back from you within the next hours, we would process your device at the lower value and be unable to send it back to youOn 12/**/2016, your item was processed for payment at the lower rate when we had not heard back from you for five daysWe did not actually receive contact from you until 12/**/2016, which was two weeks after your item had failed inspectionUnfortunately, we no longer have your item in our possession as it has been processed so we are unable to return it to youWe're sorry to hear about your accident and you being in a coma, but the transaction offer has expired and we are no longer able to revise itWe appreciate your understanding and apologize for any inconvenience this might have causedAs an act of good faith, we can offer you a $Gift Certificate to use in our store to purchase pre-owned device or discounted gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
You still have my watch and did not deliver it? I was never forced to agree to any terms or agreement, I would of thought twice about sending you my watch if the terms and agreement had been explained thatit is not the "businesses" responsibility to send back watch and guarantee delivery of returned itemsI did not sign or acknowledge? any of these "so called terms" terms, because? these terms were not available for me to view or read upon checkoutYou are responsible? to send me my watch, you still have my watch and I want it back? ? Thank You *** ? ? ? ?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? the *** shows that the package was delivered and was delivered week before the business acknowledged receipt of the ice,
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Hi,We're sorry to hear that you haven't been satisfied with our services and want to helpIn order to do so, please provide us with your Order ID (PS#) so we may reference your transaction and provide further detailsUnfortunately, we are unable to locate any orders based off of your name or email
so we believe you might be contacting the wrong companyOnce we are able to reference your order, we will be more than happy to provide further assistance and a quick resolution to any issues.Thanks!Sincerely,The BuyBackWorld Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Unfortunately, your package was indeed received empty and we sent a notification email regarding this on 4/**/Please make sure you have checked your SPAM folders if you have not received this email from usHowever, as an act of good faith, we have issued the full payment for your device via *** and ask that the Revdex.com close this case as a result since the customer's issue has been resolvedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
?
The response the business provides is buried in a terms and agreement on their website that after some searching I foundIt is not presented to customers to alert them in the process of requesting a shipping packageI understand that as a consumer I too bear some responsibility in this to research who I am working with and the terms they haveI also think that the business bears some responsibility in that didn't make this clear in the process nor am I the first to complainI also think the strong tactic of take our offer or leave it and we give back a broken device is something my attorney general's might want look into to ensure citizens are not beinging ripped off, whether it is inadvertently or not.?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***?
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

We're sorry to hear that you haven't been satisfied with our servicesUnfortunately, the device sent back to you has the same serial number you provided us with so these devices are on and the sameWe make every effort to ensure complete satisfaction on all orders and that is why we always offer
hassle-free returns if you are not satisfied with your final offerSince we have sent you back your item and you have received? it back, we are unable to resolve this any further and ask that the Revdex.com please close out the inquiryThank you.?

Customer created three (3) orders on 9/**/with the following *** Tracking #s:? ***,? ***,? *** all of which were received in-house only yesterday, 9/**/Upon receipt of the packages, the customer was emailed to notify
them at the email of record on file:? ***If the customer has not received their email notifications, we ask that they please check their SPAM folder to make sure they are not being caught in there.The customer's items will be inspected and paid within one week of receipt, which we clearly state in our FAQs and throughout the email communications which are sentLink provided below:***We ask that the customer wait until 9/**/2015, or a week has passed, before submitting an additional complaint since their order will be resolved on its own by that pointGiven this, we ask that the Revdex.com close this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIt would just be great if going forward the company communicated a little better and didn't leave customers thinking they were forgotten about or scammed.?
Sincerely,
*** ***
?

We're sorry you haven't been updated on your orders, but please make sure our communications are not ending up in your SPAM folder because we have been sending automated updates at every step of the wayCurrently, your have been paid on both of your items via PayPal Unique Transaction
ID:? ***, but unfortunately your funds are currently "unclaimed" because PayPal does not recognize the PayPal ID of? ***? which you provided to us at checkoutPlease contact PayPal customer support directly to claim these funds and let us know if you require any additional assistanceThank you

We're sorry to hear about the damage to your item and know how frustrating it can beUnfortunately, upon receipt of your device, it was sent a revised offer due to the LCD coming apart from the casingThis was the condition we received your iPad in and that is why we had to send the revised offer in the first placeIf this was not how you sent your device, we would advise you open a claim with the ***.? Per our Service Terms, we are not responsible for items which are damaged in transit and passing of title stays with you for all items returned:? Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title: You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail): In the event that you reject the revised offer, your item will be sent back to you via *** First Class mail, *** Priority Mail or *** GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact *** and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail): Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you.? Please feel free to review our full Service Terms here:? ***? We understand that this may not resolve your issue, but unfortunately we are unable to provide any further help with your transaction since we no longer have your deviceWe apologize for any inconvenience and thank you for trying our services

We're sorry you weren't happy with your recent transaction with us and apologize for any frustration and/or inconvenience this has causedWe have issued you a check payment on 11/**/for the fully quoted original amount of $and you should receive it within the next weekPlease let us know
if we can help with anything else in the meantime and again we apologize for this inconvenience in advance and appreciate your understanding and patience while we sorted the issue out.?

We're sorry to hear that you never received your payment and want to make it rightWhile most checks are delivered without any issues, there are times where items can get lost in the mail and we apologize for this on behalf of the ***A check reprint will be sent to you via *** Tracking #:
*** to the address of record on your account? to avoid any further delivery issues and should reach you by the end of the week.For future reference, please direct all customer service inquiries to *** for the quickest results and resolutions to all mattersAgain, we appreciate your patience and understanding while we correct this issueThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.? ? I am still? not happy with this company.? However,? although I? do not have my original iPhone; I was able to trade the iPhone they sent? back to me with my carrier.? I found resolution with this result? and believe that? the matter has been resolved
Sincerely,
*** ***
?

We're sorry to hear that you haven't been satisfied with your recent transaction with usAccording to our records, your device passed inspection on 3/*/and was paid via *** on 3/*/for the fully quoted amount of $You should have received email updates alerting you to this, but if you
ever have a question or concern in the future on any of your orders, feel free to chat with us live Monday-Friday 9am-5pm EST or 24/via email at ***? The *** funds were sent via Unique Transaction ID #: ***? in case you need to reference this directly with ***Since this order has been paid in full and the funds have been sent via ***, we ask that the Revdex.com please close out this caseThank you.?

We're sorry to hear that you haven't been happy with your recent transaction with usAccording to our records, your item passed inspection successfully and was paid via *** so we ask that you please double-check your SPAM folder to make sure our email updates did not end up in there and confirm
that your funds are in your *** accountIf they are, we ask that this case please be closed since it has been resolved to the full extent ofThank you!? ? Sincerely,The BuyBackWorld Team

We're sorry to hear that you haven't been happy with your recent transaction and want to make it rightAs a result, we have shipped you a new battery for your? Samsung Galaxy Note SM-N900T T-Mobile and it should arrive within the next 3-business daysWe hope this resolves your issue and we
ask that the case be closed as a resultThank you