Key Tech Automotive Repair Ltd

Unfortunately, we are unable to provide further details or updates on your order. You created a checkout which contained one item. When we received your item, it was found to be damaged so we sent you a revised offer to reflect the accurate condition of your item. You chose to reject this revised offer. We shipped your item back to you free of charge. We did not receive two items and your order did not contain two items when you submitted it. We understand that we sometimes value your items differently and that is why we always offer free returns if your offer ever changes for any reason. Since we have already returned your device to you, we are unable to offer any further resolution and ask that the Revdex.com kindly close out the case. Thank you.

Unfortunately, your device was not clear for activation by your carrier and we were unable to purchase it as such. Since we were unable to to reach an agreement regarding your device, we sent it back free of charge, which is all outlined in our Service Terms which you agreed to upon using our site and services. We are unable to take any further action since we have returned your device to you in the condition it was sent. We apologize for any inconvenience and apologize we were unable to complete your transaction this time. Thank you.

Hi,  We're sorry to hear that you haven't been happy with our services and want to make it right. Please provide us with your Order ID (PS#) so we can provide further details on your transaction. We currently have no transactions placed under your name or email address. Once we have this...

information, we will be glad to further assist you.  Thanks!

Customer was sent payment on 7/**/2015 via [redacted]. The [redacted] payment was sent to the [redacted] ID on file with us at the time, [email protected], via [redacted] Unique Transaction ID #: [redacted]. This payment was returned by the customer.The customer has since updated their [redacted] ID...

on file to be: [redacted] and they were resent their payment via [redacted] Unique Transaction ID #: [redacted] per their request. If the customer has any further questions, we ask that they please direct them to [redacted] Since the customer has been paid in full, we ask that the Revdex.com complaint be closed as resolved.Thank you.

Customer submitted three devices under Order ID: [redacted], two of which passed inspection at the checked out values. The third device was sent a revised offer since it was described in "average" condition, but upon receipt was found to have a cracked screen. The customer rejected so...

their device was returned to them. Unfortunately, we remove all SIM Cards during our inspection process for the security and confidentiality of our customers since they can contain sensitive data and we are unable to return them. This is clearly stated in our FAQs and upon completing checkout on our website: [redacted]
A SIM card is issued for free by a carrier so we we would recommend the customer contacts their respective carrier to obtain a new one. Unfortunately, if the customer states their device was not damaged prior to sending it in, we would advise them to file a claim with the [redacted] per our Service Terms: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted]. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense.Our full Service Terms can be reviewed here: [redacted]If the customer believes the damaged occurred in transit, they would have to pursue that resolution with the [redacted] directly. We can issue the customer an additional $10 payment via PayPal as an act of Good Faith, but we are unable to resolve the issue any further since the device was received with a cracked screen at our facilities, sent a revised offer and returned to the customer per our Service Terms. We ask that this complain be closed.

Revdex.com:
Please issue a new check. I asked my bank to contact [redacted] and they said they can not do that. What exactly do I do when depositing this check? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 the package was received 1 week before the business says it was received according to the [redacted] .
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
They did not follow up why the inspection failed and revised the offer even thought it was passed and cleared to sell in my own eye. Once I get my phone back and I expected it same as it is and none damaged. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was paid in full via [redacted] Unique Transaction ID #: [redacted]. Upon reviewing their account, we see that they deleted their order so they did not receive our automated emails indicating that their item had passed inspection and been paid for. If the customer would like to...

reinstate their account with us, they should email [redacted] and we will gladly assist them with doing so. Since the customer has been paid in full, we ask that this Revdex.com case be closed. Thank you.

Hi,We're sorry to hear that you haven't been satisfied with our services and want to help. In order to do so, please provide us with your Order ID (PS#) so we may reference your transaction and provide further details. Unfortunately, we are unable to locate any orders based off of your name or email...

so we believe you might be contacting the wrong company. Once we are able to reference your order, we will be more than happy to provide further assistance and a quick resolution to any issues.Thanks!Sincerely,The BuyBackWorld Team

We're sorry to hear that you weren't satisfied with your recent transaction. Your item failed inspection on 12/*/2016 and we sent you a revised offer of $3 due to broken buttons. The email stated we would wait five days to hear back from you regarding whether you would like to accept or reject our...

revised offer. On 12/**/2016, we sent you another reminder email stating your offer had been revised asking if you would like to accept or reject the offer. We stated if we did not hear back from you within the next 24 hours, we would process your device at the lower value and be unable to send it back to you. On 12/**/2016, your item was processed for payment at the lower rate when we had not heard back from you for five days. We did not actually receive contact from you until 12/**/2016, which was two weeks after your item had failed inspection. Unfortunately, we no longer have your item in our possession as it has been processed so we are unable to return it to you. We're sorry to hear about your accident and you being in a coma, but the transaction offer has expired and we are no longer able to revise it. We appreciate your understanding and apologize for any inconvenience this might have caused. As an act of good faith, we can offer you a $20 Gift Certificate to use in our store to purchase pre-owned device or discounted gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Thank you for following up with this company. As I have stated before to them, I only received (1) email from them stating that my PS4 failed their boot up which was sent the same day and in fact within hours of me asking for a status AFTER they had my PS4 for 2-weeks. The PS4 was in excellent shape when I sent it to them so I never accepted their offer of only $20 for it. Apparently they have a history of this type of behavior with Clients. I asked them continuously to send back my PS4 and they would not.  So now I either want it sent back to me OR a credit for $100 since it's been so long. Why would I ever accept $20 for an excellent working PS4 that they should have paid me $135 for as agreed to originally???  Thanks for your help.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer email ID submitted order under Order ID: [redacted]. According to the [redacted] Tracking # associated with this order, [redacted], the package has not been delivered, nor mailed at all. Unfortunately, until we physically receive an item, we are unable to provide a...

customer updates. In the event that the package was received empty, the customer would have had to have purchased insurance on their own through the [redacted] to insure their package's delivery as stated in our Service Terms under "Shipping The Item" and "Risk of Loss/Passing of Title": Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted]. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Please feel free to review our full Service Terms here: [redacted]Since this package was never actually mailed according to the [redacted] Tracking Number associated with the package, we ask that the Revdex.com close this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have tons of evidence that the phone was paid off, was ready for activation, and was clear of any balance or lien. buybackworld blatantly wasted time, over a month, and then decides to refuse the device payment they promised. Now the device has devalued because of the time that buybackworld took to determine it was "not paid off", which is untrue, and I must absorb the cost of buybackworlds behavior. Its obvious to me that buybackworld simply didn't want to pay the amount they promised for the device and so they attempted to devalue it by telling me it was not paid off, active, or had a balance. None of these are true. So when I didn't accept their ludicrous follow up offer (after they untruthfully stated it was not paid off, active, or had a balance), they decide after 3 weeks to send it back to me.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Immediately after the Revdex.com sent them the complaint not only was their 2 day process of reviewing the items done but the 5 day process of being paid was all completed in 10 minutes. I received the $20 originally owed to me, and nothing more, which I am satisfied with that.
Sincerely,
[redacted]

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it right.  We've reviewed your order and see that you were paid the fully quoted original amount of $250 via [redacted] on 03/**/17. According to our records, your payment is currently unclaimed via...

[redacted]. We ask that you contact [redacted] customer support directly and reference Unique Transaction ID: [redacted] in order to claim your funds. Since you were paid the original quoted amount of $250 we ask that this case be closed as resolved. As always, if you have any further questions please do not hesitate to contact our Customer Support at [redacted] Thank You.

We're sorry you haven't been updated on your orders, but please make sure our communications are not ending up in your SPAM folder because we have been sending automated updates at every step of the way. Currently, your have been paid on both of your items via PayPal Unique Transaction...

ID: [redacted], but unfortunately your funds are currently "unclaimed" because PayPal does not recognize the PayPal ID of [redacted] which you provided to us at checkout. Please contact PayPal customer support directly to claim these funds and let us know if you require any additional assistance. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We're sorry to hear that you weren't satisfied with your recent transaction with us. Our records indicate you were sent the correct item back via USPS Tracking #: [redacted]. However, since you are stating this is not the correct device, we will send you a check for $10 as an act of good...

faith to make whole on the original quote for the [redacted] 4 which you were not paid on due to the revised offer. You do not need to send back the existing phone you currently have and your new check should be delivered within the next week. Please feel free to contact [redacted] if you have any further questions in the meantime. Thanks again.