Key Tech Automotive Repair Ltd

We're sorry to hear that you didn't have a great experience with our service and want to make it right. Please ship the device back to our address below with tracking and once we receive the iPad back, we will gladly reimburse you for the original quoted value of $90 + $5 to cover your shipping...

costs to us. Again, we apologize for this inconvenience and hope to resolve this issue for you ASAP. We will be waiting for the return tracking number and then provide updates from there. Thanks again. Sincerely,The BuyBackWorld Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You were not truthful when you said my 1st device had a bad battery therefore how can I believe my second device wasnt packed with 1st device. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We're sorry to hear that you weren't satisfied with your recent transaction and we want to make it right. On 03/** we emailed you in regards to your device failing inspection due to Boot Up issues. Since then we sent you several reminder emails in regards to the situation and since we did not hear...

back from you within one week, as per our service terms your device was processed at the revised rate and your payment was processed on 03/**. Since then we have been in contact and we have forwarded you the emails that were sent to you in regards to your device failing inspection. You can feel free to view our service terms here: [redacted]   Sincerely,The BuyBackWorld Team

Customer sent in order under Order ID: on 8/*/2015 and it was received on 8/**/2015. Upon inspection, device was found to be a counterfeit good and we do not purchase counterfeit goods per our Service Terms. Counterfeit items are considered to be Prohibited Items and are not returned to the...

customer. Our Service Terms which the user agreed to upon using our site state:Prohibited Items: Certain items are prohibited. By using the Service, you represent that the items are not items that are prohibited. You agree to indemnify the Covered Parties (as defined herein) from any liability resulting from your submission to us of prohibited items. Additionally, Prohibited Items will not be returned the user. Prohibited items include, but are not necessarily limited to:Illegal, counterfeit or stolen items;Items that infringe on any third party’s intellectual property (copyright, trademark, trade secret, patent) or publicity or privacy rights;Customer can review our full Service Terms on our website here: [redacted]We ask that this case be closed since it involves the attempt to sell a counterfeit good.Thank you.

We ask that the Revdex.com Close this case. As it stands, according to [redacted] Tracking: [redacted] the device arrived to our Facilities on 07/**/17. We have no control over [redacted] Transit times. At this time payment was sent out to the Customer Via Check on 08/**/17. If the customer has not received their check we ask that they email [redacted] in regards to this issue and we'll gladly provide you with a new check with a tracking number to ensure delivery and no further issues.

We're sorry to hear that you haven't been satisfied with your recent transaction with us. According to our records, your device passed inspection on 3/*/2017 and was paid via [redacted] on 3/*/2017 for the fully quoted amount of $2. You should have received email updates alerting you to this, but if you...

ever have a question or concern in the future on any of your orders, feel free to chat with us live Monday-Friday 9am-5pm EST or 24/7 via email at [redacted] The [redacted] funds were sent via Unique Transaction ID #: [redacted] in case you need to reference this directly with [redacted]. Since this order has been paid in full and the funds have been sent via [redacted], we ask that the Revdex.com please close out this case. Thank you.

We're sorry to hear that you haven't been happy with your recent transaction with us. According to our records, your item passed inspection successfully and was paid via [redacted] so we ask that you please double-check your SPAM folder to make sure our email updates did not end up in there and confirm...

that your funds are in your [redacted] account. If they are, we ask that this case please be closed since it has been resolved to the full extent of. Thank you!  Sincerely,The BuyBackWorld Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 My item was not damaged during transit.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We're sorry to hear that this transaction did not work out to your liking and you did not receive your charger back. Unfortunately, once devices arrive at our facilities, the actual devices are separated from any accessories such as chargers, cases, etc. in order to help streamline processing. In...

the event of a Return Circumstance, we make every effort to return any accessories which were sent in with a device, but we cannot guarantee that they will be returned and that is why we tell our customers to not send in any additional accessories with their device. However, as an act of Good Faith, we will send you a new charger for your Galaxy Note 5 device via [redacted] Tracking #: [redacted] and ask that this case be closed as a result. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We're sorry you haven't been fully satisfied with our service and want to provide you with an update ASAP. Unfortunately, although we do our best to process all items within 2-3 business days of receipt, delays in processing do occur from time to time. Your device was received on 7/** and was not...

clear for activation on your respective carrier so it was sent notice of this on 7/**/2016, which is within our three day update time frame. We then recheck all devices within two business days of notices being sent out, which would be tomorrow 7/**/2016 and ask for your patience while we work to resolve this matter for you. In the meantime, we would ask that you contact your network provider to ensure that your device is clear for activation so it doesn't further delay processing times. Thanks again for your patience and understanding and we hope to have this issue resolved for you by the end of business today. As such, we ask that the Revdex.com close this case since the customer's issue has been addressed and resolved.  Sincerely, The BuyBackWorld Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their own website shows [redacted] as the shipping carrier for payment, not [redacted] as they try to claim. At no point did I ever request [redacted] and since payment did not go through, you would assume they would send a check automatically. However, it appears their intent is to make any and all attempts to avoid issuing payment  by first using a false payment method then not send payment at all. To this date, no check/payment has been received or even sent out
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While, yes, I did agree to the Terms of Service, no proof of loss has been provided. What has been provided is an email which stated that 'the package arrived opened, with only one item in the package.' When proof of the open box was requested, it was stated that that evidence was not available. Without that evidence I would be unable to file a complaint even if the package was insured.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It would just be great if going forward the company communicated a little better and didn't leave customers thinking they were forgotten about or scammed. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the information you requested:Product / Service: iPhone 5 16Gb [redacted] BlackModel #: iPhone 5 16Gb BlackAccount #: **:[redacted]Order #: [redacted]Amount offered: $125.00I did send several emails to that email address you included and never got any responses, which is why I have given the case to the Revdex.com.The iPhone was sent with other items, I realized it was the incorrect iPhone, so I canceled it and never received it back, nor did I receive any kind of payment for the device.Let me know if you need anymore information.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The Order ID: [redacted] in reference was checked out for two devices, both Samsung Galaxy S 5 SM-G900T [redacted] phones. Upon receipt of the customer's package, only one device was found. This device was found to have an IMEI ([redacted]) which was not eligible for resale since it was...

not clear for activation and was being financed on the [redacted] network (See Attachment 1 - [redacted]Finance). The customer was given the option to clear this with [redacted] or have their device returned. When the customer opted to have their device returned, it was sent back via [redacted] Tracking #: [redacted] and delivered on 7/**/2015 (See Attachment 2 - [redacted]-Delivery). The customer's device was originally quoted at $177, not $500 as this claim indicates and the device has since been returned per the customer's request so we ask that this complaint be closed as resolved in full. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We're sorry we have been unable to resolve your issue thus far. Unfortunately, we are unable to provide any additional details or updates on your order until we physically receive your package at our facilities because it would be impossible to do so without your package being in our possession....

Unfortunately, we have no control over mail delivery with the [redacted] and would recommend you reach out directly to the Post Office you mailed your item with. The [redacted] Tracking # associated with your package is: [redacted]. Once your package arrives, we will be more than happy to provide further updates on your order. Thanks again for using our services and we look forward to resolving your issue.

We're sorry you haven't been satisfied with your recent transaction with us. Your package was returned to you on 3/**/2017 via [redacted] Tracking #: [redacted] and should have been received within a week of mailing. However, since you have not received the package and the [redacted] did not...

show it as scanned in, we have issued you a payment for the original quoted amount via [redacted] as an act of good faith to close out this case and bring resolution to this issue. We thank you for your patience and understanding while we investigated this on your behalf. Sincerely, The BuyBackWorld Team

We're sorry you haven't been satisfied with your most recent trade-in on our website. We try our hardest to make every transaction as seamless and effortless as possible for our users and always appreciate repeat customers such as yourself. Unfortunately, our QC Team checked numerous times with...

[redacted] and the device was not clear for activation so we were not able to purchase your device. It is possible that you paid off your device after sending it in and it takes a full billing cycle to reflect and refresh this information, but we are not able to purchase any devices which are not clear for activation by a new user. As a result, we shipped your item back to you free of charge via [redacted] Tracking #:[redacted] and ask that this case be closed as a result. Thank you.