Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint An invoice for the customer’s Early Termination Liability was mailed to his address of record on 5/17/ We have reviewed the account and confirmed that the balance is accurate The customer is being charged per the terms and conditions of his contract, Terms Concerning Your Early Termination Liability A copy of the contract has been mailed to the customer as of the date of this response KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintKMF sent the requested documents per the customer’s request via fax to the DMV on 11/9/To continue to assist the customer, we will be sending the documents a second time via courier to the DMV address on the customer’s written requestKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s lease terms are on their contractPer their contract, should the customer choose to terminate their lease early, they would be subject to the Terms Concerning Your Early Termination Liability portion of their contractKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Finance gave me the run around regarding my total loss claimI attempted to be proactive about the balance owed and called every week to request that a Supervior work with me to develop a payment planEvery call I made I was handed to a different Customer service representative that was less knowledgeable about the processKia does not pride itself in customer satisfaction as they did not attempt to work with me and only wanted all payments submitted from insurance claims.The account was frozen in June and I was told to keep Kia updated, which I did weeklyThe payment was issued June 22nd, 2017, so to report a CO in the months of June, July, August September and October is incorrectYet, you closed my account in SeptemberKia received a paymentI also requested a payment plan that would be reasonable and was given an option to pay $2,A month for monthsPlease tell me how this is reasonable and good customer service? How does this help a customer who's car was stolen and has a remaining balance to payKia had no problems with quickly charging my account offI did not receive any options on writing as to how my account could be settled

Clarification KIA finance has harassing me with calls to rectify a deceased persons account which I am not responsible for

We have contacted the customer directly and addressed the concern in her rebuttal KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I also appreciate KIA Finance in their investigation and time in resolving this issue Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have reviewed the customer’s account and confirmed that there is an outstanding balance in the amount of $for JulyKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per the customer’s request the documents were delivered to the [redacted] Department of Motor Vehicles via FedEx with confirmed delivery on 9/20/ KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. A refund was issued to the customer on 6/01/2016. As the customer has indicated... that the check has not been received we will reissue the check via currier service to arrive shortly. KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Their failure to return the letter of gurantee in a timely manner has resulted in an additional payment being requiredHad they responded in a more timely manner the claim would have been resolved and the payment would not have been necessaryAlso, they refused to give me the letter of guranteeThis forced me to wait even longer Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe document the customer requested was initially mailed to his address of record on 5/8/and for a second time on 5/22/To assist with the customer’s concerns we have issued the document for a third time, via currier serviceKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer initiated an out of state title transfer at the time of payoff, which delayed the lien releaseKMF is now in the process of releasing the electronic lien from the Florida titleKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer scheduled an automatic payment via our website to begin on 8/15/The customer has since contacted us and requested a refundCurrently a refund is in processing and will be mailed to the customer upon the issuing of a checkAdditionally we will not compensate the customer per her request KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I needed the car inspected about weeks before its return, in the event I needed to make repairsThe inspection company would not initially accommodate me until I contacted the Revdex.com- suddenly they had an appointmentAs far as Kia is concerned, they did not help me in procurrring an appointment and I was also considering leasing another Kia or even buying out mineI was transferred to the sales manager who was rude and said he didn't care where and when I returned my car At this juncture, I plan on returning my Kia on or before May and expect to be treated properly and servicedI paid my bill on time each month and am stuck with a $disposition fee which I learned is quite high- Mazda charges $and Infiniti charges $I will return the car at my convenience and expect to be taken care of The so called manager could have been more accommodating on the phone( Kia Stamford) and arranged a pre inspection appointment but was rude and lazyI will just return the car.And upon reading your reply, it's quite rude to suggest an inspection elsewhere at MY expense- Seriously? The car has been inspected and I will bring it back on or before May Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The only response I got from KIA is a phone call from a lady who offered to give me a phone number for the department that deals with title information so that I could call them, and request the title to the car that I paid for I let her know that I had that number to that department already I indeed have called them many times to request the title This is the department that refuses to send me the title to the car She said that beyond pointing me to the correct department there was nothing else she could do.] Regards, [redacted]

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, as an indirect automotive finance company, KMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance Per the terms and conditions of their contract, the customer is responsible for their final invoiceWe have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The sales tax on a vehicle is collected based upon where the vehicle is garaged When the customer updated their address to Washington, it was misunderstood that the vehicle was also being garaged there The customer has since communicated to us that this is not the case, that the vehicle is garaged in California As such, we made the appropriate adjustment to the sales tax being collected There is no longer $showing past due KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The Milton, FL DMV office told me today (1-3-2018) that Kia Finance has not released the electronic hold on my paid off auto loan and so they cannot print the title; there is nothing stopping Kia Finance from finishing the job and removing the electronic hold but they only delay and make invalid excuses; I have purchased a vehicle and a clear title and they have not delivered.] Regards, [redacted]