Kia Motors Finance

Revdex.com: Kia Motors Finance requested that I provide the phone number that was being calledPlease let them know that the phone nu.ber is [redacted] and or [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for your assistance, [redacted] ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being reported late for her December 10, due date The payment was not satisfied until February 4, The customer did request an extension for the December payment, but the request was made on 2/4/2016, when the account was already 30+ days delinquent As such, we are unable to remove the delinquency in question The credit reporting is accurate KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

We have provided the customer with an Affidavit of Correction, Statement of Intent and updated Bill of SaleThese documents were sent to the customer and her bank via courier to arrive 5/18/ KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] I have an online account which doesn't give me access to checks My bank doesn't provide a bill payment option for Kia finance and I tried making payments on the phone to your agents but there is a substantial fee to do it.If I am allowed to make s phone payment to your agents without a fee it would work great, if this possible to waive the fee for payment for the remaining of the Lease and waive the current late fees I would accept it as resolved.Thank you

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint All KMF lease end inspections are conducted by an independent third party, not the dealership or KMFThe customer was billed for a dent to the left rear quarter panel of the vehicle between the rear wheel well and rear door, the replacement of the left rear tire as the remaining tread was less than 4/and scratches to the right rear wheelWe have reviewed the inspection a second time and have found the charges to be valid, as such, the customer will remain liable for them KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer is responsible for the balance of their loanKMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewithShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have reviewed the fees in question and confirmed that they were assessed to the account in accordance with the customer’s retail installment contractKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint KMF does offer a waiver of the disposition fee if the customer leases a new Kia vehicle with KMF within days of returning their leaseAs the customer indica [redacted] in her complaint she does not have a new lease with KMF as such the disposition fee is valid KMF would like to thank the customer for taking the time to contact us We are commit [redacted] to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe can confirm that a duplicate title has been ordered on behalf of the customer and is currently in processPlease allow 6-weeks for delivery KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Per our previous response, the complainant is not an account holder and due to privacy concerns we cannot respond to their complaint specificallyWe would encourage the complainant to have our customer contact our Customer Service Department at 1-866-331-

My name is [redacted] D [redacted] JrI have also attached statements showing a zero balance dueThe maturity date on the lease was June 26, and you'll notice on the July statement I have a balance of zero.You're help is deeply appreciated!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per the customer’s request, we have input a request to cease calls from KMF to her place of employment KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint In regards to the customer receiving a call outside of allowable timeframes, KMF adheres to all guidelines within the Fair Debt Collection Practices Act (FDCPA) when attempting to collect a debt We have reviewed the customer’s concerns and determined that we will not be able to reimburse her per her request The payment the customer referenced in April of was returned due to an invalid checking account number provided by the customer, not as the result of an error on the part of KMF A processing fee of $is charged for each payment made via telephone with a [redacted] agent or KMF representative and is disclosed prior to processing the payment Additionally, per the customer’s Lease agreement, the customer has been assessed two late charges of $as a result of late payment of their March and April monthly obligations KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyAt the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle We have reviewed the charges for Excess Wear and Use and confirmed the charges were validKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s vehicle was repossessed due to delinquency KMF allowed the customer to apply for the reinstatement of his loan and approved his application Upon reinstating his loan, notice was sent to the repossession company to release the vehicle to the customer in a timely manner KMF does allow for customers to change the due date of their payment The customer’s account must be current to make such a request The customer can process this request online, through our phone system or with a Customer Service agent KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, the customer called KMF on 8/09/and requested to make a payment towards her Kia Rio account.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer requested a one-month extension on 2/11/ The required paperwork was faxed to the customer on 2/13/and again on 3/3/ At this time, the timeframe for the extension request has expired due to our not receiving the signed paperwork back from the customer Should the customer still require assistance in the form of an extension, she may contact us to request one KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s account is delinquent and past maturity which is the reason they are receiving collection efforts Per the customer’s request, we will make note of their intent to make a final payment for the full balance on 5/30/2015, and will work to reduce the collection efforts until that time KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

NO, I NEVER authorized the May debit from my account, because I did NOT have an additional $to spend on a second payment, so why would I authorize you to take a second payment then put my account in default...that makes absolutely no sense at allI'm now out over $I am beyond belief upset and disgusted by the lack of customer service in how your company is handling thisIf you cared about your customers, you would refund me my money...that would be customer satisfactionRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***