Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The payments the customer made in advance were applied towards the remaining payments due to complete her lease contract obligation There are no monies to refund the customer KMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A letter reflecting the reduction in the customer’s interest rate has been sent to her GAP insurance company We have confirmed their receipt of this letter and they will now move forward with processing her claim KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

We apologize for your concern & would like to gather more informationSomeone on our team will be reaching out to you within the next 2-business days

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAs an indirect automotive finance company, KMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance Per the terms and conditions of their contract, the customer is responsible for their final invoiceWe have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe Disposition Fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicleAn end of term invoice was mailed to the customer on 4/25/and the customer was contacted by phone on two separate occasions, 5/30/and 6/22/The credit reporting for the customer’s contract accurately reflects their payment historyKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s title was mailed to him on 1/23/ Additionally, the notarized documents the customer refers to having in his possession are lien releases A notarized lien release will be accepted by the DMV or dealership as satisfaction of the lien once held by KMF KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint In order to assist with the request, please provide the phone number that is being called KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The dealership never gave me a copy of the millage upon return of the vehicleFurthermore, why do I need to provide information you already have 8n your recordsIt was your own people that told me the discrepancy in mileageThe first employee and their supervisor both stated and confirmed the differences in mileage that showed an increase in mileage of miles from the time I turned in the car to the acctual inspection, therefore you already have documentation providing the information you seekI should not have to provide proof to something you already have proof to and told meI never disputed that fact when I called but the fact that your company devulged that information to me is why I have a dispute now Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their explanation is incorrect The payoff quoted to me DID NOT include a repo fee, as seen in the attachment that I originally provided I am providing that attachment again to support my claim After I was given a payoff amount and sent that amount to them, the repo fee was added plus interest At the end of January I was FORCED to pay this repo fee because it was the only way for me to get them to release my title I have provided attachments to back up my claim in my original filing Furthermore, KIA Motor Finance made it clear to me that I would pay this fee or I would not get the title to this car Since this fee was extorted from me I expect a refund Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAt the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle We have reviewed the charges for Excess Wear and Use and confirmed the balance is validKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUnfortunately, the complainant is not an account holder and due to privacy concerns we cannot respond to their complaint specificallyWe would encourage the complainant to contact our Customer Service Department at 1-866-331-KMF would like to thank the complainant for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the complainant require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint While KMF is sensitive to the concerns expressed by the customer, it appears that there exists some confusion regarding the assessment of Excess Wear and Use charges In the complaint, the customer expresses frustration and concern that there was an assessment of Excess Wear and Use after the return of the Vehicle at lease endThe lease-end inspection is completed by an independent third party inspection company, who determined the charges in question It is not completed by a Dealer or an employee of a Dealer Additionally, KMF provides our customers with a Lease End kit that includes instruction on completing a self-assessment of Excess Wear and Use charges, providing the customer with both an estimate of liability and the opportunity to have repairs completed prior to returning their leased vehicle The Excess Wear and Use charges are accurate and due from the customer Please understand that KMF takes its commitment to the fair treatment of its customers, and prospective customers, very seriouslyKMF will not base any decision on race, color, religion, national origin, sex, marital status, age or source of income or any other protected classes under applicable laws KMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Per our original response, Kia Motors Finance (KMF) takes its commitment to the fair treatment of its customers, and prospective customers, very seriouslyKMF will not base any decision on race, color, religion, national origin, sex, marital status, age or source of income or any other protected classes under applicable laws The lease-end inspection was completed by an independent third party inspection company, who determined the charges in question KMF has reviewed the charges and they accurately reflect the condition of the vehicle KMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've lost track of the number of times I have tried to provide you with the attached information Your circular reasoning astounds me No, I'm not on the contract My husband died and I am his executor So I've been trying to provide the documentation you require and you refuse to let me! I am tossing this bill If you won't even correspond with me because I'm not on the contract, then you clearly can't come after me for the money I've never, ever seen this level of incompetence - anywhere, ever! Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have verified with Equifax, Experian and TransUnion that none show the customer as having a payment reported as 60+ days delinquent A letter advising the customer that their account is current has been provided to them KMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motor Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Upon review of the customer’s inquiry, we have submitted an update to Experian,... TransUnion and Equifax. HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our original response, the required paperwork was faxed to the customer on two separate occasions The paperwork was not received back from the customer and the offer expired However, should she still require assistance in the form of an extension, she may contact us and request one We are committed to providing our customers with excellent service and your satisfaction is important to us Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have contacted the customer to apologize for the automatic payment deduction that took place after the vehicle was returnedThe customer has been issued a refund for the excess payment after the cost of excess wear repairsThe customer said they are satisfied with this outcome KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance must train its employees to make things up out of thin air. I was told the title was put in the mail the day after my car was paid off. When it didn't arrive within the time frame given, I called back and was told that was a mistake. It wouldn't be mailed until 10 days after it was paid off. That date came and went. I called back and was told it would go out 3 days later. That date came and went. Then I was told it was Fedexed the day after however they could not give me a tracking number and that I should call back 3 days later to get one. When asked each time I called for a call back to get the details on when and how it was sent, I repeatedly was told that no one could call me back. One manager said they would call me back and never did. I have spoken with 5 different managers and at least as many regular employees. They will not send anything in writing nor will they call back. At one point I had a regulatory agency in NJ do a conference call with Kia Motors Finance. We were disconnected and did not receive a call back. In the era of Trump, the "truth" is the lie of convenience for that minute. To date I have not received the title nor have any way of knowing for certain if it was ever sent.