Kia Motors Finance

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernWe apologize for any inconvenience for the unexpected calls she is receiving. In order for us to investigate further, we would need the number being called and the dates and times of the calls. With this information, we can investigate further to take any necessary steps regarding the decedent in questionShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have contacted the customer directly to address and have resolved his
concerns
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This is still big business joggling me back forth between the dealer and the finance companyThere is no way we would have decided on our own to return the lease early, we were prompted by the company we bought another lease from the same companyThe car we turned in is sold and we were told the final months were forgivenBesides KMF reported a month total in January and at that point only payment would be lateSo either way this is a fine example of greed.]
Regards,
*** ***

We have received the customer’s rejection of our response, however, the customer has not provided information as to why. Per our original response we have submitted a request to Equifax, Experian and TransUnion to update their records to reflect the account status as closed.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe are currently investigating the customer’s concernsShould the customer require
any immediate assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
A Letter of Guarantee has been issued to the customer’s insurance company
Additionally we have initiated a claim with the customer’s GAP insurance company, who is currently awaiting documentation from the customer
The customer is responsible for the account until the balance is paid in full
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintA check, in the amount of $4500.00, was received on 11/10/and posted to the
customer’s accountThat left a balance of $remaining on the customer’s account, which we are waiving as a courtesyShould the customer require any additional assistance, she may contact a Customer Service supervisor at *** Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe disposition fee in question has been waived from the customer’s accountAs
such a refund check for $has been mailed to the customer and should arrive shortlyKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Upon review of the customer’s request for benefits under
the Servicemembers Civil Relief Act (SCRA)., we have determined the customer
qualifies for a reduction in the Annual Percentage Rate (APR) of interest on his
loan with Hyundai Motor Finance. However,
we determined the customer was not eligible for a deferment of payments.
If the customer has additional information regarding this
particular benefit and why he would qualify, he may submit it and we will
review the request
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Did Kia mail the title to the *** address I have consistantly provided them with from the beginning of January?I have been told by prior Kia reps "no"..If Kia did send a title, they sent it to a wrong address even with their constant address info request at the beginning of each and every call with themI have provided them with my *** current address every time I spoke with them since beginning of JanOnce again I am requesting again the title to my vehicle or since it's such an important document proof of delivery to *** ,**
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Upon review of the customer’s account we can confirm the dealership she traded
the vehicle in to did not buyout her leaseThe dealership made the remaining lease payments less $hence the invoice the customer received We have since received the $in question
KMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe payment extension agreement form was mailed to the customer on two occasions,
12/13/and 1/04/To continue to assist the customer, we have sent the document via emailKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe funds received from the dealership check were applied to the customer’s balance
but left a remaining balance for which the customer has been invoicedKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer initiated both of the payments in question; they were not withdrawn
by KMF without her permission
On 4/20/2016, the customer logged into her account on our website and postdated a payment of $to withdraw on 5/13/2016. Then on 5/6/2016, the customer again logged into her account on our website and submitted a second postdated payment of $to withdraw on 5/13/2016. This was done even though our website shows customers pending payments
Due to the customer initiating and sending both payments and the status of the customer’s account, we are unable to provide a refund of the payment as requested
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The manager the customer refers to works with a car dealership, Kia Stamford, and is not an employee of KMF. Unfortunately, we cannot assist with that portion of her complaint
Per our original response, the lease-end inspection is conducted by a third party and appointments are subject to their availabilityThe filed complaint had no impact on the availablility of an appointment as they are not set by KMF
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.They are NOT answering the questionWHY NOW after YEARS? How do I know they didn't lose the document? Why didn't KIA reach out to me in when I filed? YEARS LATER THAT IS MY POINTNo one will listen, give me an answer or a way to try and resolve thisI have paid on the car for years without a hitch now KIA decides they don't have a document and NEVER notified me there was a problem until years laterI want someone to tell me WHY??? WHY years later did they decide this? They should have known in when I filedMaybe if I repeat myself it will make sense to KIA to dig deeper.KIA now takes forever to process my payments now, I am on hold for minutes when I call in and and now I am being treated like a SECOND CLASS CITIZENI haven't done anything wrong and the car WAS NOT included in the BKThere wasn't a problem when I bought the car or paid for it on time for years (repeating myself)I think this is unprofessional, unethical and dirtyI have worked hard to rebuild my credit for KIA to decide years later that they don't have a document.WAKE UP KIA research my account and see years payments on time (repeating myself)And in March you decide to deny my online access my account, won't report my payments to the credit bureauWhy won't you talk to me and give me an option???? Why won't you realize I paid on the car years before this happened out of the blue? How do you decide years later you don't have a document? Files get lost, computers crashI just don't understand and I have ever wanted was for KIA to LISTEN, RESEARCH and TALK TO ME like a person not a second class citizen but that seems to be to much to ask
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have sent an update to Experian, Trans Union and Equifax to reflect that the
account is status is paid with no delinquency
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Desired Resolution - an apology and a credit to the principle balance of my outstanding loan, justified as follows:I have a legal right to the information I requested; I had to waste hours of my work days total (itemized below) just to get to the point that my request would be processed at the end
of the line (as if it was just being requested for the first time); since KIA is showing no interest in training their professionals properly to disseminate information correctly, nor are they training their management staff to either act like they care or try to reach out to the customer and rectify their mistakes, then I wish to be compensated for the time KIA took from me at work I spent days chasing down KIA through phone calls and checking the fax machine only to be told the request for information would NOW be processed without any expedition.The original call date and request via phone (9/11/- hour)9/& 9/of checking the fax (hour each, total)Calling to dispute erroneous information (9/- hour)calling to inform manager of EGREGIOUS failure in duties of customer service reps and to get the real information (hour) hours of my work day interrupted for nothing; $is the total prorated amount of compensation compromised based on my annual salary and work (I can easily provide proof of salary)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me if the promises are fulfilled. After many frustrated failed attempts to receive my title transfer I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThis has been handled very poorly and I hated to have to take action with an outside party but I feel kmfusa has been dishonest from the startPlease forward this to the highest authority of manager so we can please receive our title and plate our vehicle!! Thank you Revdex.com for your help
Regards,
*** ***