Kia Motors Finance

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the completed payment extension agreement was not receivedThe customer is encouraged to contact a representative at 1-866-344-5632, Monday to Friday, am to pm ET for assistanceShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Type:Customer Service IssuesselectProblem:It had been a struggle to get my title clearedKIA finance finally sent the title but the wrong amount was on itI called and they were to send the corrected title overnight but instead sent through regular mailThis time the Title has the wrong name and amount on itThe bank faxed a statement of intent to correctThey said they have no record of itI faxed again on 5/6/I called today 5/10/There is no record that anyone has reviewed this caseThey can't talk to the title department they can only communicate through emailI have to call back in days to see if the notes are updatedI can never talk to one person to get this straightened outThis is absolutely ridiculous!TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:The fax that was sent twice needs to be acknowledgedIt needs to be signed and sent back to the bankIt should be sent over night mailWe need an original signature on this documentAnd someone should call me to let me know this is happening! Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint When an invoice for Personal Property Taxes due on a customer’s account is received by KMF, it is paid by KMF and assessed to the customer’s accountWe have contacted the Chesapeake City Treasurer to request an abatement for the customer’s Personal Property Taxes The customer’s Personal Property Tax balance will be adjusted if/when an abatement is received from the Chesapeake City Treasurer KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Due to the status of the customer’s account certain accesses are limited Should the customer want to discuss their options, they may do so by contacting a supervisor at1-844-255-9182,Monday to Friday, am to 4:pm CST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I will also contest any negative rating on my credit report Regards, [redacted]

Hi [redacted] , Account: [redacted] This customer’s S2S transfer was delayed because the request was forwarded to Assurant and Assurant rejected the request back to us (for confirmation) to which we did not follow upI contacted title’s yesterday and the documents were delivered today 10/5/The customer also requested a payment extension recently which was denied because she did not provide a qualifying reasonIn her Revdex.com Complaint she requests her payments be deferred until she is able to register the vehicle in DCBelow is my suggested response

Per our previous response, the payment in question was received prior to the buyout amount being received and was sent and initiated by the customer KMF is required to collect sales tax and remit to the state when a vehicle is sold KMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The fee in question is listed on the customer’s contract as the Disposition Fee It is listed under the Consumer Leasing Act Disclosures with the verbiage: Disposition Fee (if you do not purchase the Vehicle As the customer did not purchase the Vehicle, the fee is applicable and cannot be waived The credit reporting reflects the payment history on the account Nevertheless, based on the concerns the customer raised in her dispute, Kia Motors Finance has elected to submit a request to the credit reporting agencies to remove the negative reporting on her account Please allow up to days for the agencies to update their records KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our previous response, the credit reporting accurately reflects the customer’s payment history Under the Fair Credit Reporting Act, we are required to report accurate information and are unable to waive negative credit reporting as a courtesy.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have submitted a request to Equifax, Experian and TransUnion to update their records to reflect the account status as closed KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.SThank you for your efforts on my behalf

Per our previous response the payments the customer referenced were applied to payments due for March and April Thus the payments for May, June and July were outstandingMultiple attempts were made to contact the customer regarding the status of his account The payment the customer referenced for the past due balance made through MoneyGram did not include the full account number and as a result was delayed in posting We have been in contact with the customer today 8/11/to advise on the process to reinstate his account now that the aforementioned payment has posted Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The promotion the customer referenced is not offered by KMFAs an indirect automotive finance company, KMF is not related to [redacted] Kia or Automax Medina LLC, and was not present at the time of the transaction, and did not participate in any of the negotiations therewithThe complainant would need to follow up with Automax Medina LLC for any agreements made at the time the vehicle was returned The customer’s total lease termination balance was $2,and we have since received a payment from the dealership in the amount of $1,The customer has a remaining balance of $ KMF will upon request provide an authorization for the release of ownership of a license plate registered to KMF to our customerAn authorization was issued to the customer on 7/12/However it appears the State of Ohio will not transfer a license plate between parties even with authorization from the owner of the license plateAs such we will not reimburse the customer for the fees she incurred registering her new vehicle KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The July statement was not received by me, I not receive monthly statementsThe payments were set up to come out of my daughter's account from Eastman's Savings and LoanThe bank did not inform my daughter about the frozen account until the August 5thA payment was made on that date and the account was brought back to normalThis was the only time the account was delinquentI firmly believe Kia should forgive this delinquency based on these facts and that it was my first offenseSending a letter, which I never received is an inefficient way to be sure that the customer has been notifiedKia should have called me or sent an e-mail message bringing this issue to my attentionMy credit is very important to me and I can assure you, if you check my past record, that this has not happened to me in the pastIf customer satisfaction is so important to Kia, then why can't this be resolvedI am not at all satisfied with their handling of my caseIf they wanted their payment, more effort other than sending one letter, which again, I did not receive, should have been taken to ensure I was dually notified.I do not dispute the facts as Kia has presented them as to the dates and when payments were madeI stand by the fact that I was not personally notified and given the opportunity to correct the issue before it went past the days delinquentI only ask that they removed the report based on the fact that I did not receive the July letter and that this is my first and only time with this type of issue with KiaThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:This is in reference to complaint [redacted] previously submitted 3/5/ and I was waiting for them to do as stated in the response to the complaint on 3/9/"We have reviewed the information provided by the customer and are closing her accountThe status will be updated with the bureaus to reflect Closed/Paid with a zero balance." However, I logged into the online account that I had for them tonight and it shows that my account is being handled by a special team and the number is to the collection/bankruptcy team so I do not understandI want them to do as stated in the response and send me an additional letter in writing before I take further actionDesired Outcome:I do not want it on my credit report as late or anything else, I wanted it to reflect as promised closed/paid with a zero balance immediately Regards, [redacted] ***

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer is able to remit payments through various methods and is not limited to online transactionsShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We have been in contact with them over and over and they are not willing to do anything to help us get caught up on this loanAll they ever want to know is when we are going to make full payment to catch the loan up to dateThey tell us there is nothing they can do for us and to go back to where we bought the car from

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Upon receiving the customer’s complaint, we have reached out to him and left a message as we would require additional information to research the possibility of removing the delinquent credit reporting as requested As of the date of this rersponse, the customer has not returned messages left for him Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Per our original response, the requested document has been sent via currier with signature requirement Due to privacy issues, we are not able to provide the tracking number via this channel The customer may contact our Customer Service department for the requested information at [redacted] , Monday-Friday, 8AM-9PM EST