Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintKia Motors Finance adheres to all guidelines within the Fair Debt Collection Practices Act (FDCPA) when attempting to collect a debtThe customer is responsible for the account until the account balance is paid in fullAdditionally we have reviewed the credit reporting for the account and confirmed that it accurately reflects that the account is paid in full and all payments were made on timeKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

Revdex.com: I accept your apology - the last woman that I spoke with was 100% awesome The manager was clueless and arrogant and should not be representing your company [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We apologize for the poor treatment that the customer recently experiencedWe do offer assistance programsTo determine if she is eligible, the customer may contact us and speak with a manager at 1-866-331-5632, Monday-Friday, 8AM-9PM EST KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint As a token of our appreciation for the customer’s continued loyalty to the Kia brand we have waived the final lease disposition feeThe customer’s final lease balance is now $ KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAt KMF, we value our customer’s privacy As such, we are unable to respond as the complainant is not the account holder We encourage the complainant to have the customer contact us directly regarding their concernsKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

We continue to work with our telecom and system teams to resolve this issue for the complainant and hope for a solution shortly KMF would like to thank the complainant for taking the time to contact us We are committed to providing excellent service and his satisfaction is important to us Should he require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Although the Revdex.com has indicated that the customer has rejected our original response, there is no information provided as to why In the interest of providing the customer further assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, As previously described, [redacted] Kia located in Fair Lawn, NJ and I were already in negotation of a new leaseThe payment they are referring to 9/13/would have been the very last payment of that contractWe were told not to worry about it as part of an new model year promotion they were running and to wait until models were availableWe were then told it would be a few more months before the vehicles would be available which at that time we decided to proceed with a vehicle that was available in their lot at that timeThis is not a coincidence that the very last payment on our yr lease was the only payment reported late and they only payment allegedly made late every under our leases that we have had with KiaThis is absolutely ridiculous that they were find this ok to do to a loyal customer of their brand that continued under a new contractI will not accept anything less then the removal of this erroneously reported late paymentHow dare they do this to us? This will cost them a lifetime of relationships with usI take this utter disregard extremely serious and will never go into a relationship with such an unappreciative brand ever againI am absolutely disgusted and demand they remove the ERRONEOUS late payment Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel that I paid all my lease payments, and turned in the car in good condition with less mileage As mentioned in my complaint, I've been leasing cars since 1990, and have turned others in early without any further charges The Kia lease in question, was my first and last lease with Kia, because their "customer service" left a lot to be desired, both at the dealership and when I tried to call and talk to a supervisor several times w/no return call I would like Kia to provide me with proof that the car didn't sell for its value at auction, before I would consider paying such a high price after not having read the small print on the back of the lease contract before I was asked to sign it Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s Out of State transfer was completed and sent via courier to her tag agencyThe tracking number is [redacted] KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Unfortunately, we are unable to provide the complainant with a courtesy removal of the delinquency as requested The credit reporting history for the account is accurate KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

We apologize for you concernPlease note that KMF and KMA are separate companies, any title issues would be directed to KMF

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We apologize for the issues the customer has experienced intermittently with our websiteKMF has a dedicated team that supports our website to ensure it is available and functioning for all of our customers Additionally, it does appear the customer has successfully made payments online without a fee for the past nine months The customer did express concerns in October 2014, at which time we waived the fee as a courtesy for the issues she experienced KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, since this was corrected in February then happened again in March if it happens again in April I will open another complaintThis should not be an on going issueI will also add comments to my credit reports to reflect these issues with KiaI also asked to have the account completely removed from my reports so that this didn’t continue to happenThis is not what the response is according to this response they corrected it again....did not remove itSo, I hope this is completely resolved.Regards, [redacted] ***Regards, [redacted] ***

To assist with the customer concerns we have mailed a copy of the vehicle’s inspection report and a copy of the most recent invoice to the customer’s address of recordShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintSales tax is applicable as required by the state with which the customer is registering the vehicleOnce received by KMF, the title will be released to the customer’s credit union as requested in the correspondence received with the payoff check KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowComplaint Type:Billing or Collection IssuesselectProblem:I filed a complaint against Kia Finance a couple months agoI have not gotten it resolvedSince then, they decided to retaliate and put me on credit reports for late payment for JulyI have proof of having paid bill before the 20th of the month which is when the payment is dueThis payment was made and between pj [redacted] and I, we've had nothing but problems with Kia with the banking information since having purchasedinner the car in MarchWe have in writing that our payments are due on 20th of the monthYou cannot charge for late fees unless the payment is days late, which we have none.since I complained and wanted my fees returned, they decided to send bad info to the credit bureaus for both of usMy equifax dropped pointsI want this rectifiedI still want our money returned to usIt is stealingThe banking errors were occurring as Kia was trying to take money out of navy federal credit union account under [redacted] nameAccount is only in my nameWe had to then handle payments over phone, but they charged us several fees to do so, on top of late fee for not paying by the 6th of the month, though we have letter stating payments were changed to 20rh of the monthWhat they've done now is retaliatory in nature and I want this removed from the credit bureaus and I want our money returned to us.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Refund of money and accounts cleared on credit repoets Regards, [redacted] ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAn end of term invoice was mailed to the customer on two separate occasions 11/22/2017, 12/22/and the customer was contacted by phone on 1/16/The credit reporting for the customer’s contract accurately reflects their payment historyKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I specifically stated that I wanted the tracking number of this mail/courier delivery given to me KMF has told me several times they are sending my lien release, and I have yet to receive one Since one lien release was allegedly returned to them and nobody ever contacted me, this is not satisfactory KMF has not shown me that they are properly tracking these deliveries; that is why I wanted to track this delivery myself.] Regards, [redacted]

Per our previous response, the customer sent two payments She signed up for Autopay, which withdraws a payment on a pre-determined day each month, regardless of whether or not the customer made additional payments The customer has access to stop/start Autopay at any time Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST