Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintKMF apologizes to Mr [redacted] for any inconvenience KMF's records show that vehicle transport documents were sent multiple times to Mr*** However, KMF never received the necessary documentation back in order to process the vehicle transport request Mr [redacted] has since paid off his account and should be receiving title to his vehicle KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

Our family has been harassed with phone calls regarding a deceased person accountWe have faxed death certificate more than onceThe deceased was the only name on the account

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have been in contact with the customer to assist with her concerns and provide a resolution KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Per our previous response the complainant is not on the contract and as such, we are unable to provide specifics regarding the account in question Should the complainant require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have submitted a request to the three major credit reporting agencies to update their records to show the appropriate reportingAdditionally a letter has mailed to the customer per their request KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer initiated an out of state title transfer at the time of payoff, which delayed the lien releaseKMF released the electronic lien from the Florida title on 1/04/Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My Payoff was sent to the company a couple weeks ago and they have been sitting on it and not processing it and making to where I am accusing more interest and charges.I want my payoff processed and my credit fixed due to the lack of responsiveness on their partThey have it and won't process itI will NOT pay any additional charges or fees regarding this account Regards, [redacted]

Per our previous response, we are still in the process of processing the paperwork required to perform this transaction It involves the coordination of multiple departments Once complete, the customer’s new paperwork will be honored Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint When the check was received there was insufficient information to identify the account it was attended forAs such the monies were refunded to the address provided for the title release The customer has since been in touch with us, providing the information required A stop payment has been placed on the refund and the monies have been applied to the account effective the date the check was originally received to ensure the customer accrued no additional interestThe late fee that accrued has been waived Additionally, the account was not reported delinquent to the credit bureaus for the payment in question We have reviewed the credit reporting for the customer’s account and confirmed it is accurate KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer accrued late fees as a result of paying late for his July and August... payments. The late fees were then communicated to the customer on his monthly statements. As a courtesy to the customer, we have weaived one of the late fees. KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

I thought this complaint was resolved until I and my cobuyer each recieved a dunning letter on November 22, The letter is dated Nov a full week after this company claimed to gave recieved a check Complaint # [redacted] I appreciate you looking into this matter although it looks like it needs more attention [redacted]

RevDex.com: K I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The charges for excess wear were in disputed. You say that wheel damage of up to 4” was acceptable. All of the wheels except for one was less than 4”. The pictures pointed at but didn’t properly show the measurements. Again this was never addressed with me. Promised phone calls back from that department, but it never happened. If the dispute was proven and closed then I would’ve paid. I was told that the dispute would be handled before anything would be considered late. I was lied to. I wasn’t the one putting it off. Regard [redacted]

The fee in question is listed on the customer’s contract as the Disposition Fee It is immediately next to the monthly payment amount Per our original response, as the customer did not purchase the vehicle, the fee is applicable and cannot be waived.Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer was informed of the process to follow when he initially contacted KMF on 5/15/about his total lossKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAs an indirect automotive finance company, KMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith As such, if any deal was made between the customer and dealer to cover the remaining balance of the vehicle loan, the customer would need to refer to the dealer for further assistance KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The title was delivered to the customer via courier service with confirmed delivery on 6/7/ KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per our original response, the vendors utilized comply with all applicable laws and regulations The visit was to the address on file for the customer who holds joint responsibility for the account Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint On 11/30/2014, the customer scheduled a one-time payment for withdrawal on the same day However, she also had Autopay set up to withdraw on the second of every month, which resulted in her sending another payment on 12/2/ The customer has already placed a stop payment on the 12/2/payment and KMF no longer has those funds Additionally, the stop payment she placed on the account has disabled the Autopay account she had created, as a result, that Autopay will no longer make monthly withdrawals for her payment Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, any taxes that come due are paid by KMF then billed to the customerThe customer has previously been advised on the procedures to follow for an abatement to be filedShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST