Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintA refund check for the difference is being sent via courier to the customer’s address on fileKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per our response to Revdex.com Complaint ID [redacted] , a duplicate title was ordered, which would take 6-weeks to be delivered It has now been received by KMF from the Washington DMV and is en route to the customer, being delivered via FedEx KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer has requested payment extensions for their account however KMF has not received the signed extension agreement back from the customerAs such an extension has not been applied to the account and the resulting late fees are valid Additionally, we have reviewed the credit reporting and confirmed it is accurate KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer has placed a stop payment on both payments made 12/28/14, retrieving the funds in question KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes and in this case, our website Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can not imagine any hard working consumer willing to accept this offer from Kia Motor Finance, requiring them to pay for something they do not oweI have attached a copy of the document written by Joe, the lease return manager at Kia This document verifies that there was no burn hole in this vehicle It was written, e-mailed and faxed from the Kia location and proves this claim to be untrueI have also attached a copy of the e-mail, deleting all my private information as requested, for you to see the confirmed location it came from Although I do appreciate them removing the spare tire charge, that in fact should have never been charged to begin with, this is just not good enoughIt is immoral and totally unprofessional for them to add a charge on to my perfectly returned leased vehicle There was no "burn hole" in the Kia Forte when I returned the vehicle Proof is in, and I refuse to be taken advantage of I am more than willing to pay the $disposition fee, if they would just send me an updated bill telling me where to send it.I thank you so much for your time in this matter, your concern is greatly appreciated Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A loyalty waiver of the disposition fee may be offered if the customer leases a new Kia vehicle within days of returning their previously leased Kia vehicle As the customer indicated in his complaint he is the contract signer for a new Kia lease however the returned vehicle he is requesting a refund for was contracted by a third partyAs such we will not issue a refund of $as requested by the customer The $the customer referenced has been removed from his account and will be refunded to the appropriate partyWe would like to thank the customer for bringing this issue to our attention KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Upon review of the customer’s concern, we have reissued the refund in question via currier service requiring proof of delivery to the customer KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] And [redacted] The final bill we received was for $When I called KIA on Monday the rep said yes that was the original amount, then put me on holdWhen she came back she said they had made an adjustment to the overage mile so we owed them $I denounced that move since how can you subjectively add miles after the FINAL count at the dealer and the FINAL billI went back to the dealer to double check the info and they concurred that it was correct and they suggested contacting the Revdex.com, which I did.I forgot to tell you that I also contacted the corporate office and asked for a supervisorWhen I was talking with him, suddenly he could not hear me but I could hear himI called the number he provided and it was not a working number! If he is soooo interested in customer service, he could see my number on the caller ID, why didn't he call me back? Do you pull this manipulation on all of your customers to skim off additional money? SeriouslyI do not appreciate trying to be taken advantage ofWe are conscientious consumers who always pay their bills on timeThis is customer dis-serviceYour so-called customer service appears to be an oxymoron termPlease do the right thing and remove these erroneous extra charges of $Thank you

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The payment the complainant referenced was remitted by a third partyThe third party in question notified KMF that their payment was not intended for the complainant’s accountAs such, the payment was removed from the complaint’s accountKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The requested title transfer documents were mailed via courier on 10/03/2017.KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint KMF indicated this vehicle was not purchased by the dealership but returned to KMF, a few questions; then why when I contacted KMF customer service was I told this vehicle was purchased by the dealership? Why was I told it was grounded on September 26th? Multiple times I have been told, by KMF, this account was taken care of and paid offI was told the account was deleted from the system by an agent of KMF in recoveryPlease go back and look in your system, listen to my phone calls with your customer service, lease end, recovery, and customer relations departmentsIt took me multiple calls back in July before anyone even told me the issue was the check amount was wrong when the dealership sent the buyoutI feel like you did not look into my complaint fully before you answeredMy statments make absolutely no sense, there are multiple credits and charges, when I asked customer service about that she told me "yeah that's weird." but I never got a straight answerI understand I am one person to you, as a big corporation, but I AM A HUMAN BEING who is being put through the ringer over this Furthermore, I have contacted you twice now in the past week to get an itemized list of the debt you say I still oweI was told two different stories, 1) Phone call I made 5/I was told it would be faxed to my place of work in 2-business hours, so I could expect it on Wednesday or ThursdayI never received said fax2) Phone call I made 6/and was told the request was entered but it had to be mailed out, it takes 1-days to process then has to be put into the physical mail.The reason I am trying to get the itemized list of charges is because that is what the dealership is requesting to determine what they are willing to payThe debt collection agency told me there was property tax, late payments, and excessive milesNo one can tell me WHEN this was added to the accountI do not know if I was even in possession of the vehicle when the taxes were assessed, since the vehicle left my possession May 26th, but was not grounded by the dealership until SeptemberIt is quite possible it appears to KMF I did have possession of the vehicle and should pay the property tax when it was not in my possessionI understand the dealership is a third party and you cannot know what was said during our exchange, however do you not have some control over this third party dealership when you grant them permission to act under the Kia name? If not then maybe, as a company, KMF should think about who they allow to franchise under the Kia name, I'm not the only person to have a bad experience with this dealership Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to Kia and it was a waste of timeThe only thing they will say I "You have to pay"I must reiterate that we were given information about the car when we leased it that was later revealed to be by KiaAs a result, we do not want to buy it at lease endWe feel strongly that we should not be liable for the lease end fees/excess mileage given the situationKia states that we signed the paperwork with respect to the feesYes we did but we signed paperwork based on claims.The mileage reimbursement program is not a satisfactory solution - it is MUCH too much work to get a small reimbursement that does not nearly cover the extra cost in gas, and is in the form of a difficult to use gift card, not cash I am deeply disturbed that Kia would try to squeeze even more out of a consumer that was wronged by them in the transaction Regards

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s account has been reviewed and an update to the credit reporting has been sent to Experian, Equifax and TransUnionA response letter was mailed to the customer on 6/28/and 8/1/KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below See my registered letter to Kia dated 11/22/I have never received a response to itI maintain that the charge made by Kia is not justifiedFor one, the vehicle was inspected by the same people who leased it to me in the first place - the KIa operation in Williston Vt - and they found nothing amissThe second is that the costs mentioned by Kia for these so-called damages are wildly inflated Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] no response received

Unfortunately, it does not appear that the customer has provided any additional information, only that they rejected our response Should the customer and additional information or require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per the customer’s request the title will be sent to the DMV via courier service KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, KMF has attempted to contact the customer directly regarding her concernShe may contact our Lease End department for a resolution at 1-855-537-8542, Monday to Friday, am to pm ETWe have also responded to the customer in writing at the address on file for her account.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAn update has been sent an update to Experian, TransUnion and Equifax to reflect that the account is Paid/Closed with no delinquency after the return dateKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From where is the title supposed to be received as I believe a lending institution, such as KMF, would be in ownership of the title in which they have loaned money? I have called that customer service number many times and have been told many different stories, in regards to the location of our title, including that the title can not be found by KMFDealerships are required to produce a title within days of a saleWe are currently over days, and I'm being told that when KMF receives the title, they will send it to the credit union that no longer holds the lein as of December 16th?I am aware of state sales tax and how it worksKia never disclosed that this would have to be paid AGAIN upon buyout, when we already paid it once at the beginning of our lease.The business's response is just another example of how poor the customer service is with this company, and the overall experience has been with themIt has all been very frustrating and disgraceful If nothing else, Kia owes us a reimbursement of $we had to pay for and expedited duplicate title to replace the one they have lost Regards, [redacted]