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Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon working with the retail location, the store manager has agreed to pick up the items in question and will issue a refund once the items are successfully scanned into the warehouse Should the customer have any further questions or concerns regarding this matter, it would be best handled by contacting the retail locationRegards,Ashley Furniture Industries, Inc.Corporate Office**

Ashley Furniture Industries, Inc(“Ashley”) manufactures and distributes furniture to independent retailersThese independent retailers sell directly to consumersThe customer purchased from the independently owned and operated ASHLEY FURNITURE HOMESTORE® retail furniture store identified on his/her sales order invoice (“HomeStore”)Any information regarding the transaction between the customer and the HomeStore must be addressed by the customer and the HomeStorePlease direct the customer to work with the HomeStore to resolve any allegations regarding the transaction and bring the matter to a satisfactory conclusionThank you Regards,Ashley Furniture Industries, Inc.Corporate OfficeND

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps arefollowed so a resolution can be reached in a timely manner.The [redacted] store location has left several messages for the customer to return the call to discuss a resolutionPlease have the customer contact the store at ###-###-#### for resolutionRegards,Ashley Furniture Homestore – Corporate Office** The store has entered in the sale for the recliner and the customer has scheduled the delivery for 2/13/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me 1) the offer from [redacted] Furniture, including credit memo and other details pertaining to our case;2) documentation of our acceptance before the Revdex.com closed the caseThank you Regards, [redacted] Good Afternoon,I apologize for the delayed response I have reviewed the photos and would like to offer you store credit for what you paid for the pieces back in Here is a quick break down from the sales historyLoveseat/Knox Durablend - Coffee $Sofa/Knox Durablend - Coffee $Loveseat/Durablend - Café $Sofa/Durablend - Café $315.27Total Credit before Taxes $1162.37Taxes credited back $84.27Grand Total of Credit $1246.64When in the store, you can reference CM# The credit is valid for days The old items will need to be returned to us the day we deliver your new selection If you should have any further questions or concerns, please let me know

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI wanted to respond to the complaint I sent to Revdex.com on April 29, 2016, complaint ID regarding Ashley Furniture Corporate, WisconsinThey called me and responded respectfully to my satisfaction The sofa was picked up and my refund was credited promptly.Thank you for your help

Good Evening,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution may be reached in a timely mannerI am unable to locate Mr [redacted] information in our system, I am wondering if he would be able to provide the sales order number for the bed railsIf Mr [redacted] would like he can call ###-###-#### and extension [redacted] and ask for [redacted] Regards,Ashley Furniture Industries, IncCorporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerI am working with the store to find a resolution for this customer.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAshley offered to give me 20% of the original purchase price on account, or 35% off a new pirchaseWe declined their offer because we feel it is inadequate to resolve the issueThe couch is basically trash now (I would be happy to forward a picture to you)I feel the company has failed to stand behind its product, despite the favt that this is clearly a manufacturing defect that has been widely recognized in the Chicagoland areaI would have expected this couch to last me several decades, especially as there are no children or dogs in the housePerhaps that is why it lasted as long as it didThere is no way for me to replace the couch with either of the offers made, and given the crcumstances, I do not have a lot of confidence in this manufacturer if we were to have any further problems in the future Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I feel I have I have bent over backwards to contact them, to date nobody has contacted me about this issueIf they want to resolve this matter they should contact me, and not make it seem like they care Regards, [redacted]

Good Morning,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***'s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon reviewing Ms ***'s concerns, I would need the serial # and photos of the damages being reportedShe would be able to send those via email [email protected] or via text ###-###-####Please provide SR19851/Attn [redacted] when sending in this informationI have also left a message requesting the customer call back so we may get this information.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This issue became public knowledge in 2016, in which I first contacted Ashley I revealed the date when we first purchased the sofa But yet Ashley continued to have me jump the loops to take pictures, and get a copy of the statement from the credit card company I have attached copy of the emails Regards, [redacted] ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I am working with the store to resolve this issue Would the customer be able to provide a sales order number with the bedding they returned to the store?Regards,Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] J ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon further review, we have been able to pull up [redacted] ’s information with what she provided in her response We were unable to before due to the information provided was not the same as what the purchase was made underAfter reviewing the photos that were sent in, we are sticking with our offer of 35% in store credit due to the cracking of the material The photos show only a small area that is cracking the other areas are not manufacturing defects they are scratches Scratches are not covered under the manufacturing warranty If [redacted] is wanting to accept the offer of 35% she can contact our customer service department at ###-###-####Regards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Joshua [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of Mr [redacted] ’s concerns, our retail location has scheduled an exchange of Mr [redacted] ’s Headboard and Footboard in an attempt to resolve the squeaking noises Should this not resolve the issue, the retail location has agreed to offer store credit for the bed allowing Mr [redacted] to pick out a different bed We encourage Mr [redacted] to continue working directly with the retail locationRegards, Ashley Furniture Industries, IncCorporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe credit went through and I am satisfied with the resolutionThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have been in contact with a [redacted] at Ashley Furniture She advised that they agree to let us have the floor model sofa in exchange for the sofa we do not want She has also agreed to not charge us for delivery on this replacement sofa It is also understood that if the sofa does not meet our satisfaction at delivery, it will be going back on the truck before the delivery people leave and we will be issued a full refund for all three pieces of furniture This is all acceptable to us We do not wish to close out this complaint yet as we have not received the replacement sofa as of this time and they have not set up a time for delivery yet Regards, [redacted] ***

Good Afternoon,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing Mr [redacted] 's concerns with the store manager, the store has refunded Mr [redacted] 's Ashley card for the difference between the store and internet priceRegards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Good Afternoon -The store has finance companies, Genesis and SynchronyThe customer qualified underneath the Genesis company and received month interest free for termsPlease see attached signed paperwork.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Afternoon -The store will be processing a refund for the full amount of the Guardsman protection planThe store will be in contact with the customer to complete the process.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerWould the customer be able to provide photos and serial numbers for the items he has with damages? The photos I would need a close up and a full shot of each piece with damages and these can be sent in via email @ [email protected] or text @ ###-###-#### - please include this # in the subject line Regards,Ashley Furniture HomeStore - Corporate OfficeLH