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Good Afternoon -The store has been in contact with consumer and refund has been completed for the delivery feesThe store has also offered $gift card to be used at the local HomeStore to the consumer.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Jeff [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of Jeff’s situation, we have found that the refund has already been processed and submitted The estimated mailing date of the check was 10/25/ Jeff should have received his refund check alreadyWe did reach out to our Finance department to verify that the check was not sent back, and they do not have anything notated that it was returnedWe invite Jeff to contact out customer service if he has not received his refund check yetRegards, Ashley Furniture Industries, IncCorporate Office **

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have reviewed the situation with the store and the store is processing a refund of the delivery feesThe customer was also offered an exchange of the tables but customer refused.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am still waiting to hear back from Ashley furniture after I submitted the pictures and other information that they requested.My concerns have not yet been addressed by the company.***

Revdex.com: [redacted] from Ashley Furniture called me a few days ago and requested that I send photos of the sofa to [redacted] I emailed those photos today, but I received a failure email letting me know that the email address was incorrectTherefore, I am attaching the photos in a single PDF file here.The issue has NOT been resolved yet, and I would like to keep the complaint open until it is resolved Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of Mr [redacted] ’s concerns, our Online Sales Customer Service team has issued Mr [redacted] a refund of his delivery fee We invite Mr [redacted] to contact our Online Sales Customer Service (###-###-####) should he have any further questions or concerns Regards, Ashley Furniture Industries, IncCorporate Office AB

Revdex.com:We are willing to accept their "settlement" but do not want this complaint closed until the additional credit shows on our account which it has not yetIts been over a weekIn addition, I asked that we not have the months of 0% interest start until AFTER we had received all of our items from our purchase yet we just received our first bill from the finance part of Ashley with the first payment due in May and we are not scheduled to get our $silver platters until June sometimeIf they even arrive thenI have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to make note that I received the refund for the delivery fees in the amount of $ Is this $additional funds to resolve my complaint? If so, I accept the resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was so frustrated regarding the situation, I have wasted months of nothing as Ashley wasn't able to fulfill my order and thus I cancelled my order after a few days of filing a complaint to Revdex.com against the store ,Knowing that the company moved again the delivery date to January after I called the store againThe store should not sell back ordered items if they cannot provide the itemBased on other customer reviews ( a lot- Yelp, Google, facebook) it seemed it is a common practice for the store to postponing delivery with no notification and hold customers money without informing us until we ourselves keep on calling them and asking whereabouts of our order again and againI am very disappointed, it is just a shame that a company with known name uses bad customer practicesDespite saying available on Ashley's website, the rug wasn't delivered at allI already receive the same rug for a lower price from their competitor within less than a week' Regards, [redacted] ***

Thank you for the update on Ms [redacted] 's situationAccording to our records, we attempted to assist Ms [redacted] back in September with a claim filed with the [redacted] Revdex.com Office We closed the claim due to no response from the customer to our claim for additional information such as photos.Upon receiving the new Revdex.com Claim from the Wisconsin Office on 4/16/15, our retail store has made several unsuccessful attempts to reach the customer to further discuss the situation Our last attempt to reach the customer was made on 4/20/ Unfortunately, we are unable to continue the review process until we can speak with the customer The customer can contact the retail store to which she made the purchase to continue the discussion.Regards, Ashley Furniture Industries, Inc.Corporate Office**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am contacting you today to let you know that I was never able to respond to Ashley furniture's responseTheir claimed answer of me being satisfied with this order is a complete lieI am the opposite of that in factWe have attempted to contact Merrillville Indiana's store manager [redacted] and once again he has ignored usPlease let me know how to file my response to show it was not resolved? Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing the situation we would like to offer the customer $in gift cards to the local homestore.Regards,Ashley Furniture Homestore - Corporate Office

Good Morning,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerI show this customer received a refund of the table and chairs on 3/23/and a refund of their delivery fee and protection plan on 4/8/16.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] ’s claim, we have reached out to our Online Sales management teamThey have advised that Ms [redacted] ’s furniture will be picked up from her homeOnce the items are picked up, the refund for what she paid for the furniture will be processedFor a status update on the refund once the items have been picked up, Ms [redacted] may contact our Online Sales Department at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office SK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I already talked with them in when this happenedThey told me they were not responsibleIt's too late to do anythingI am shopping elsewhere

Thank you for the update from Ms***.Our retail location has been in contact with Ms [redacted] to address all her concerns We invite Ms [redacted] to continue to work with the retail location should she have any further issues or concernsRegards,Ashley Furniture Industries, Inc.Corporate OfficeAB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have been in contact with the customer and he will be providing photos of the damages reported to us via emailOnce we receive photos we will review and contact customer to work out a resolutionRegards,Ashley Furniture Homestore – Corporate Office

Good Afternoon,We have reviewed Mr./Mrs [redacted] concerns of the furniture (recliner, sofa and loveseat) purchased back in August The furniture purchased has a year manufacturing warranty and the manufacturing warranty expired on 8/27/At this time there is nothing we can offer the customer, the furniture is years outside the manufacturing warrantyRegards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAt this time the customer has elected to involve an attorneyWe will be proceeding towards a resolution with the consumer's lawyerRegards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerThe store has been in contact with the customer to resolve issueRegards,Ashley Furniture Homestore - Corporate OfficeLH