Kincade Dental Group PA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I WOULD LIKE FOR ASHLEY FURNITURE TO POST IN BIG SIGNS THE POLICY ON RETURNS AND EXCHANGES JUST LIKE THEY POST THEIR SIGNS ON THEIR SALES OFFERSRIGHT WHERE THE CUSTOMERS CAN SEE THE SIGN

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of Ms [redacted] 's situation I show "in store" credit was issued on 9/20/for issues she was having with her reclining sofaShe accepted the offer of 50% ($plus tax) to use at the store to purchase new furnitureWe are unable to offer anything additional at this time.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding Jeffery [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] ’s claim, we have reached out to our Online Management TeamThey have reached out to Mr [redacted] , and came to an agreement to pick up and refund the mattress onlyMr [redacted] does understand he would still be responsible for the delivery fee Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of this customer's claim I show the customer has been offered a one time courtesy reselection for her furnitureThe customer has been issued in store credit to be used towards a future purchase, this in store credit does not include the delivery fee or the protection plan that was purchased on the original saleThe protection plan will transfer to the new items purchased and the delivery fee is non-refundableWe encourage the customer to work with the sales person at the store location they purchased fromRegards,Ashley Furniture HomeStore - Corporate OfficeLH

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Yes [redacted] has contacted us but thus far nothing has been resolvedThere is no plan in place for repair/replacement to take placeWe sent pictures of the damage and a reasonable quote that included total cost of materials (new door/frame, trim, paint, caulk) plus $for labor for a total of $and was told that was too high and it might have to go through the insurance companyIf that is what needs to happen we have no problem with that, but there is still no time frame or appointment made for anyone to come outWe have been more than patient considering this happened December 19thOur frustration lies in the fact that a month before we had the couch delivered we had just finished completely remodeling our entire downstairs and now our hard work, time, and money feels like it was thrown out the window when the couch was delivered unprofessionally with no concern or regard for our home/propertyWe were told Dec19th that within hours we were going to be contacted and it took a monthNow we are moving toward month with the damage still thereThis is unacceptable and unprofessional Regards, [redacted]

Good Afternoon,I have reviewed Mr***'s complaint with the storeThe store has gone back thru Mr***'s purchase and the customer has been charged the correct amount for the queen adjustable baseWe encourage Mr [redacted] to contact the store to resolve the issuesRegards,Ashley Furniture Industries, IncCorporate OfficeLH

Good Morning,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution may be reached in a timely mannerAfter reviewing Ms [redacted] concerns I show the store manager has authorized in store credit for equal or greater value of the original furnitureThe store created the reselection (CM# 140113300) on 11/04/Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Of course my furniture shows signs of use, it's a household not a museumAll of my cushions have been ruined from the metal defect on my love seat due to cushion rotation and my cushion covers have been replaced once already and now multiple of them have holes in them againIt's the fabric not usAlso how was a spring able to tear through the bottom?

Good Morning, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted] ’ situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After a... full review of Ms. [redacted] ’ concerns I show the original furniture was purchased in April 2011 (please see attached purchase history). The Guardsman protection plan would cover the furniture for 5 years and the plan expired in April 2016. In July 2012 the [redacted] ’ were provided a reselection thru Guardsman for the full sofa sleeper and the store provided a reselection for the sofa. The [redacted] ’ reselected to a sectional and delivery was completed on 7/25/12. The sectional and ottoman would be eligible for a 1 year manufacturing warranty with Ashley Furniture which would have expired on 7/25/13. The ottoman was exchanged out on 8/5/13 due to a manufacturing issue. The original Guardsman protection plan purchased in April 2011 would have transferred over to the new furniture (sectional/ottoman) for the remainder of time on the plan (4/11/2016). We are unable to provide a refund of the chair or sectional with ottoman as the manufacturing warranty has expired and the Guardsman protection plan has also expired. Regards, Ashley Furniture Industries, Inc. Corporate Office LH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerThe refund request was sent on 4/23, the customer paid with a check and refund will be in a check issued from the Corporate officeThe customer should receive refund check within weeksThe store has also issued another refund in the amount of $to resolve the night stand issueRegards,Ashley Furniture Homestore - Corporate OfficeLH

Hello -We would like to offer the customer reselection for both the recliner and the chaiseThe customer would have in store credit to purchase different furnitureRegards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The store has gone through the sales and financing with the customerThe store has provided a copy of the sale with financing, financing was processed through GenesisThe store is unable to change the finance terms at this time.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing this customers situation I show the customer has received $in gift cards for the back ordered itemsI have worked with the warehouse and currently the tables are scheduled to deliver on Tuesday, January 31,2017.Regards,Ashley Furniture Homestore - Corporate Office

Thank you for the update from [redacted] In regards to Ms [redacted] ’s request, we do apologize however our means of compensation is in store credit The store credit is valid for days which is already days more than our time frame The retail location will be able to provide verification to Ms [redacted] that the credit amount is correct and accurate We will not be picking up the damaged furniture Ms [redacted] is free to do what she wants with the itemsAs previously advised, Ms [redacted] ’s items are over years old and are out of the year manufacturing warranty by years We feel we have made a good faith effort to assist with a matter that had no warranty on it to begin with We consider this matter resolvedRegards, [redacted] Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerThe Sales manager has left messages for the Ms [redacted] to contact him at the store to further discussPlease reach out to Mr [redacted] at the Merrillville, IN store.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for the update on [redacted] N ***’s complaint We have once again reached out to the online sales support We have been informed that credit has been issued for the nightstands and the mirrors and that if [redacted] wanted a refund on the lamps she would send those back The refund amount for 1st nightstand was processed on 1/11/$ The refund amount for the 2nd nightstand was processed on 1/18/$336.65, and the refund for the three mirrors was processed on 2/14/$ Again if a refund is wanted on the lamps those would need to be sent back before that could be processedRegards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Ashley has done nothing to resolve the issueI had to make several tech appointments and wait for several hours for a tech to fix my issueThis is unacceptableNo one from Ashley has bothered to call or look into my issueVery poor customer serviceOn top of that they sent a tech that I specifically requested them not to send as he was the one that tore my furniture in the first placeThis is the WORST customer serviceIt should not take this long to resolve a minor issueTheir "corporate" response is far from satisfactoryI don't know how they became accredited by the Revdex.comI hope my issue is finally resolve tomorrow and I hope there is no need for another tech appointment! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerThe store has been in contact with the customer and has authorized a return for a refundIf the customer has any questions please contact the Merrillville store location.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Hello -The store has been in contact with the customer regarding the refund process of the protection planRegards,Ashley Furniture Homestore - Corporate OfficeLH