Kincade Dental Group PA

Good afternoon -Per the technician's report the furniture meets manufacturer's warranty specificationsRegards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing the customer situation with the store, the store would like to authorize a reselection for equal or greater valueThe customer would be responsible for the difference if they go over and would also be responsible for delivery fees.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I was contacted by Ashley and the table was replaced

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of Venus’s situation, we have found that we offered 40% as in store credit to her [redacted] accepted that offer, and we processed it The items are no longer under a manufacturing warrantyThey were purchased in with only a one year manufacturing warranty That warranty expired in and now they are years outside of that warranty The retail location canceled the in store credit per request from the customerWe do apologize, however 40% is the most we will doWe can certainly reinstate the 40% in store credit for [redacted] to use but we will not be giving more than that original 40% she acceptedWe invite [redacted] to contact our customer care at ###-###-#### if wanting to accept the offer of 40% in store creditRegards, Ashley Furniture Industries, IncCorporate Office KC

Good Afternoon -After reviewing the photo with our quality team and the store management team we would like to offer the customer and exchange of the sofa and loveseat Mr [redacted] has scheduled the exchange for August 26, Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

I have an update regarding this customer complaintPer Upper management, the customer is aware we are honoring the credit issued for the mattress and so is the Store ManagerNotations have been made on the accountThis has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Response received 1/business days ago from [redacted] furniture as seen below...and our reply Please reconsider reopening our case as we just got a reply on our case from [redacted] furniture afternoon of Wed, Oct and today is Monday morning 10/We did reply to [redacted] as seen below yesterday, with questions and copies of our store documents Please advise as to whether this case can remain open, that was closed near midnight today?Regards, [redacted] and [redacted] Sent from my iPadBegin forwarded message:FDear Ms [redacted] :Thank you for your responseWe have reviewed your note belowWe also have since received a phone message on Friday, 10/21, that "we've been informed" that a store credit awaits us at the Naperville [redacted] Furniture store (even tho we have not talked to anyone about a store credit yet?)With this in mind, we would like to ask the following1) Why does this reply from [redacted] Furniture not consider the $charged to us for a Guardsman Leather warranty that specifically was purchased to cover this issue, and that was not worth anything to us with this issue? (See page "protection plan 399.00" of itemized store receipt)2) We cannot find any amounts that equal $or $as seen in the reply to us below We do find $and $as well as the other amounts you listed (and 302.65)(See pages and of itemized store receipt below )Can you tell us how [redacted] Furniture derived the amounts of and as listed below? 2) Why is our refund offered from [redacted] Furniture not in "like form"? More specifically, we paid using a Visa account which equates to paying with cashWe did not pay for these pieces with a store credit Why does the refund offered by [redacted] Furniture only come in a store credit? (See credit card receipts below showing visa payment # made on 10/4/for $and visa payment #also on 10/4/for $1,672.70) as well as grand total page showing total payment of $6,paid to [redacted] Furniture (using our Visa card, not a store credit?) In sum, we await a reply to the $Guardsman warranty we boughtWe await a reply on amount paid differences using our receipts and your email below Further, we respectfully ask why a cash or credit card refund has not been offered, as our original payment was made to [redacted] Furniture using our Visa cardThank you for your reply to our questions above, which your email stated we could send We appreciate your timeSincerely,***las [redacted] Cc: Revdex.comAttachments (page 1,2,itemized store receipts and visa payment #and visa payment #2)

Good Afternoon,Due to the length of time the customer has had the furniture this will be the final offer to the customer - 20% in store credit for the original piece in addition she will also receive the 35% friends/family discount on her future purchasePlease have the customer reach out to the store manager Jose at the Vernon Hills, IL location.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Good Afternoon,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerPer the store manager [redacted] he has been in contact with the Mr [redacted] , all items have been delivered and is satisfiedMr [redacted] 's wife will be contacting the store manager [redacted] to further discuss compensation.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing the technician's report from 3/12/we have offered an in store credit (# [redacted] / $764.32) to reselect a different mattressRegards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The [redacted] for this store location has been in contact with customer since September 14thOnce a resolution has been determined we will update the Revdex.com Regards,Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have contacted the consumer and offered $in gift cards to the Home store in which she purchased from to re-select new furniture.Regards, Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing [redacted] 's situation with the store, the store has confirmed the rug is on order (#31003610) and scheduled to deliver on 4/17/to the customer.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The sales ordernumber order they requested is [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have left a message for the customer to return call to further discuss furniture I have also requested the customer send in photos of the damages being reported Please have the customer send photos to ###-###-#### or [redacted] and please have the customer put in subject line SR722842.Regards,Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***'s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of the customer situation we have found that Ms [redacted] is not the customerThe order was placed under a James BeckerThe store has reached out to the customer and they have come to a resolutionThey will be picking up the chair and a half this Sunday and refunding itThey will also be refunding the delivery feeThe customer was very satisfied with this agreement.Regards,**Ashley Furniture Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak to Ashley Furniture on Dec14th and they gave me a number to text pictures to with a claim number which I did that dayI have the texts on my phone as proof and know it's the right number because it's the same number I texted to back in Augwhen I filed a complaint the first time about the couchI'm not sure why they're saying they didn't hear from meI will be calling them again todayNot sure what game they're playing but I'm not happy about this I texted them at ###-###-#### and my claim number with them is Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of Ms***’s concerns, our retail location has been in contact with her to resolve the issue A refund of $has been applied to her Synchrony account to help compensate for her time off of work and being on hold We do apologize for any inconveniences this may have caused Regards, Ashley Furniture Industries, IncCorporate Office AB

Hello -The final offer from the store is reselection for equal or greater value @ the Naperville location only and the store will waive the delivery feeRegards,Ashley Furniture Homestore - Corporate OfficeLH

Revdex.com:While we have managed to receive all but the silver trays from our Ashley Furniture Homestore furniture order we are out over $in wages plus gas and time to travel back and forth to the store to remedy issues with Ashley FurnitureWe have been sworn at by the first delivery guy, put off by employees, ignored by a manager, furniture was delivered broken or missing pieces and delivery guys tried to coerce us into signing off as everything being ok, and now still over a month later we are still waiting for items to arriveWhile I appreciate the $dollar gift card that doesn't even touch the lost wages of having to take off part or whole days waiting for furniture to be deliveredLost time and mileage and gas costs chasing back and forth to Kenosha, minutes away, we have made at least trips to the storeIf they apply even $to the financing we have with Genesis or refund us $that would satisfy me I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***