Kincade Dental Group PA

Thank you for the update from Mr***. Our records indicate that the requested photos were received on 12/27/and a credit request in the amount of $(before taxes) was requested. Once the credit has been processed, Mr*** will be notified, allowing his family to return to the store to pick out different furniture. We apologize that the original photos were not received and the process was delayedRegards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** N ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving Ms***’s complaint
we have reached out to our online sales team. The reason the delivery was canceled was due to the credit card used to make payment was declined. Our financing team tried to reach out to Ms*** on 1/27/to try and process a new payment, however they were only able to leave a message. The message left is as follows: “Good Morning, My name is……..calling from Ashley Furniture in regards to the order that you placed online (date) The reason for my call is that the credit card you used, has been declined and I am more than happy to process a new payment for you today to resolve the outstanding amount and make sure your order is processedTo ensure protection of your credit card if we do not hear back from you by……(Date four days after date of sale) we will cancel your order. Please note that your order has been placed on hold and we cannot guarantee to keep your scheduled delivery date. We look forward to hearing from you.” Again this message was left for Ms*** on 1/27/and at that time her sale was then put on hold which canceled out the scheduled delivery dateFour days later the sale was canceled as we had not heard back from Ms*** If she is wanting the bed still she would need to replace her orderRegards, Ashley Furniture Industries, IncCorporate Office KC

Good afternoon,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***'s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing Mr
***'s situation, we have had an Ashley technician out to the home, it was deemed the furniture did not have a manufacturing defectWe have advised the customer he is out of his warranty and advised he would be able to purchase cushions from the store if he so chose tooAs of this time Mr*** has not contacted the store to purchase the cushions needed.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We are awaiting confirmation as to the time the chair will be picked up on Sunday, and should know by SaturdayThank you!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon -The exchange has been entered into the system and is scheduled for 9/17/We have been in contact with the warehouse to make sure this goes smoothly.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Cathy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, the peeling is on cushions and inside backCan you please tell me how the 100% leather can peel after few years of use? Secondly, I additionally bought warranty to not be worry if something happen to my couchesThe sale’s person did not told me that leather can peel and the warranty that I bought would not cover itI did not know that I have only one year manufacturer warranty that would cover the damageAlso, nobody told me that the store credit is only good for days and it will expire on 2/17/I want my money back because I feel deceivedYou can take your couches
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** someone called this morning and said he will do something but I haven't heard anything back on details and no one has come to replace anything yet so I don't see this resolved

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After working with our
Online Sales Customer Service regarding ***’s situation, they have contacted the HomeStore that will be fulfilling the home delivery. We were provided an estimate that the delivery will take place by the end of next week. We have requested that the store contact *** once they are able to schedule a firm date for the delivery. Due to the inconveniences, a discount of 20% has been applied to the customer’s online purchase Regards, Ashley Furniture Industries, IncCorporate Office AB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have repeatedly stated that the sales representative at the Naperville store used deceptive practices in order to obtain my sale, and he outright lied to meAfter I contacted the store directly for assistance, I had MULTIPLE Ashley Furniture employees- including MANAGEMENT at that Naperville store harass, belittle and disrespect me Despite the deceptive practices and abhorrent treatment, I'm still willing to do business with Ashley Furniture, but Ashley Furniture cannot force me to do business with a store whose employees still call me to yell and demand that I close this Revdex.com case.This is ridiculousI never gave permission for that store to call me repeatedly to yell at me or demand that I close this case. Please Ashley Furniture, resolve this amicably and do not continue to force me to do business with such a reprehensible locationTo be frank, my husband just passed away (he never got to use the bed), and their calls are causing anxiety attacks and undue stress. At this point, I would be willing to keep the bed that's hurting me for a gift card to use at a different location and THEIR PROMISE that the bullying and harassing phone calls will stop
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Revdex.com:
My husband responded to the email on Monday and we will accept the $to repair/replace the damageWe have not received an email back with a confirmation of a check being sentI will accept and close this complaint with the Revdex.com when a confirmation of a check being issued is sent.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of ***’s
situation, we have found that we did send out parts (cushion casings) back in 2016. Per notes from the conversation had with customer, and pictures provided by the customer it was the cushions that were peeling. The last contact we have had with the customer was a message left on 11/12/regarding the parts being delivered and if customer needs a furniture technician to install the parts. We did not get any call back from the customer. At this time since our last contact was in 2016, we would need more information about the issue and new pictures of the damaged area/s. We invite *** to contact our customer service department at ###-###-#### to discuss the damagesRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner
With review of
the account the customer's item in question is still under her manufacture warrantyWe have made contact with the customer and have scheduled a technician to inspect/repairWe will monitor this situation and continue working with the customer until a resolution can be met
Regards,
Ashley Furniture Industries
Corporate Office
**

Good Afternoon -The store has been in contact with customerThe store will be processing an additional $credit to his Genesis account.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The communications we received from Sally ***, *** *** for WI, was prompt, very courteous, and professional
Regards,
James ***

Thank you for the update on *** ***’s claimThe Elite Protection Plan that was purchased is for accidental damagesIt does state in the terms and conditions of the plan pet damage is not coveredIt only covers pet bodily fluidsWith the furniture being outside the year manufacture warranty, and the items are no longer availableAshley Furniture is standing by the original offer of 35% in store credit Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mr***’s
complaint we have found that the items were picked up on 11/3/16, and the retail location has already processed the refund. The refund was processed by financing on 11/9/and the amount will be applied back to the Synchrony accountRegards, Ashley Furniture Industries, IncCorporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***