Kincade Dental Group PA

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely
manner. Upon receiving this complaint we have reviewed the situation with upper managementThe individual filing the claim is not the customer on the account, however we have still looked into the issue at hand We understand the frustration the customer is having and we want to assist with the concernsIn order to do so we would like to do a full inspection of the item to determine if there is any frame or spring issues that were not seen by the initial technicianIf the unit is not meeting manufacturing specifications but is a correctable concern, we will handle with parts and a techIf the unit is not meeting manufacturing specifications and the concern is not fixable we will move to an exchange or reselectionAshley Furniture is operating under the terms and conditions laid out on the back of the sales invoiceThese terms are initialed by the customer at the point of saleThese terms are the same for all customersRegards, **Ashley Furniture Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They (Ashley) have been provided in PDF format, Pictures of damage, Original receipt of purchase, and year extended plan that included all issuesProduct was sols as 100% leather uppers, omly to find that they (Ashley) laminated leather spray over vinylSo what I purchased was plasticTotal FRAUDAnd their recommended warranty is garbage tooI want my money back
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The store has been in contact
with the customer and they have scheduled pick up of the item on Monday, May 16th.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer has accepted the furniture into the home on January 31, The customer had also received the $in gift cards for the local Ashley Furniture HomeStore to help compensate for the back ordered tablesRegards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.We would ask the customer to
please send in photos of the damages being reported along with the serial number for the sofaThe customer may send photos in either text or email. The text phone number is ###-###-#### and email address is *** We ask the customer to supply the following information in the subject line - SRAttn***. If the customer has any additional questions or concerns please have them call ###-###-####.Regards,Ashley Furniture Homestore - Corporate Office**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I will not settle for anything but the full refund of the warranty.
Regards,
Pj ***

Good Morning -Customer has accepted "in store" credit for sofa and loveseatsRegards,Ashley Furniture Homestore - Corporate Office LB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand that the photos sent were also pictures of some scratchesHowever, that does not explain why the material is peeling along the seams and the corners of the furnitureAlso, I would like to remind you that upon purchasing the furniture, we REPEATEDLY affirmed that this type of furniture would be ok to have with a dogWe even went as far as to take out an ELITE EXTENDED WARRANTYI have also requested several time for someone to come out to the house to look at the furniture and take their own pictures if neededI also find it hard to believe that the furniture that was manufactured by Ashley does not have anyone that can repair it, or give me assistance to repair it myself to avoid further peelingI still believe that if Ashley Furniture stood behind their quality customer service, this matter would have been taken care of when they realized that the "bond" they made for this piece was no goodIf they are currently working on revising their warranty to cover scratches from studded jeans, they obviously know there is a problemI feel as though I have tried every option to have the furniture repaired and nothing was doneTherefore, at this time, I would like the furniture replacedIt is not common for someone to have to purchase new furniture every four yearsThere is nothing mechanically wrong with the pieceThank you for your understanding,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi I would like to reopen my complaint towards Ashley furnitureI was still waiting on my bedroom set to be delivered from Ashley furniture when my complaint was closed due to my non responseI could not respond due to me still waiting on the arrival of the exchangeI have now received the exchange and the bed is still not what was said I was going to get from themI have contacted the company and I still have not gotten a response therefore I would like to reopen my complaintComplaint id is ***Date filed is 10/25/2016. Below is a summary of the complaint: I went into the location on 27th Street in Greenfield Wi and purchased a sofa, loveseat, ottoman and bedroom set with a nice salesperson by the name of Tiffany, my total bill came up to almost $3,A week after the purchase I ended up going back into the location to change the address they had down on fileThree days before delivery I call the 27th street location to confirm my deliveryThe representative still had the incorrect address in the system after I went into the location and gave them the new oneA day before my delivery I again get a text message from Ashley furniture with the wrong address and I personally call customer care and let them know that they again had the wrong address on fileThe day of delivery surprisingly they came to the right address however after everything was set up the delivery drivers damaged the head board while putting it togetherI made the drivers aware before they left and they used a black sharpie to cover up the damageI was very disappointed due to the fact that the black sharpie cover up looked worse than the damage itselfAlso that night while sleeping, the bed squeaked with every movement we madeI called the store immediately and talk with an associate and they told me to send pictures to an email which I did, after seeing the pictures they agreed the head board needed to be replaced and sent delivery people out again to exchange the boardAt that point I figured the squeaking would go away due to the fact the original drivers maybe put together the bedroom set horribly but it did notThe next day I called the location again and spoke with the store manager *** who said customer care would need to be called again to have another technician come outShe offered to call for me and I gave her MY direct phone number for her to follow up with me to let me know when the technician would be able to come outThis was around the second week of OctoberI call today October 25th to see why I did not receive a follow up call from *** or ashley furniture on my bedroom set and the representative who answered the phone was extremely rudeI believe her name was pam, pam was very rude and would continue to cut me off when I spoke to herShe also confirmed again the wrong address on my account after I have communicated with this company over times that It was not my addressAfter asking her why they continually have the wrong address on file for my account she gets hostile and says they have many computer screens and that I just needed to tell her the right addressAt this point I no longer wanted to talk with her, after asking for her name and the corporate office number she hung up the phone on meWhen I called back the representative by the name of *** did not want to give me the name of the other associate who was working with herI went up to the store and spoke with *** and she was rude and told me she called a different number, which was not the number I told her to call, and said she left a message with my fiancéShe said she would not give me the name of the person who hung up on me earlier and that she no longer cared about helping me with my concern about my bedroom set and I needed to call customer care myselfI left the store completely upset with how I was treated today by the associates at the greenfield wisconsin locationI will never do business again with this company because they do not care about the customer nor their concernsThey all seem to hate their job their and it is shown in the way they treat paying customersI would never treat a customer the way I was treated today
Regards,
*** ***

I was told one thing by the rep who works for your store, now I need to contact someone else? I was told the coverage is thorough tou guys and everything would be covered within five years of purchase, no questions askedAs of now, my table is still damaged and I paid for the warranty which later I found out is thorough someone else and not Ashley furnitureIt's easy to blame the third party of course

Thank you for contacting *** Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s
complaint, we have reached out to our online sales team. Our online sales team did find that the entire order was canceled except for the delivery fee. The fulfiller of the delivery did approve for the delivery fee to be refunded and that was processed on 7/18/Regards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I realize that this furniture has a year warranty but I was told by and Ashley Furniture customer service representative that because of the manufacture defect in the fabric, that they were extending the warranty to yearsI was told that I was under warranty and they would replace the fabric up to years. But now that the fabric is no longer available, Ashley Furniture should follow through with their original promise of extending the warranty to years
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** A ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review, we have
found that the mattress is defective with a inch depression. The photos the technician took were reviewed by Management and no stains could be seenWe apologize for the inconveniences we have caused. We will replace the mattress for Mr***. That particular mattress is no longer available so we would give in store credit for the amount he paid for the mattressMr*** can then go into the store and select a new mattress that the credit would be applied to. If the new mattress chosen is more than the credit amount, Mr*** would be responsible for the difference. We invite Mr*** to contact our customer service at ###-###-#### to accept the in store credit offerRegards, Ashley Furniture Industries, IncCorporate Office KC

This complaint was already sent to the company, who refused to take responsibility for it and placed the blame on the wholesaler, which did not make any sense, since they are not the manufacturerI had already stated as such when I was notified of this obvious attempt to not address the issueMeanwhile, I have filed a separate complaint against the wholesaler stating to them that Ashley Furniture is placing the blame on them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlso would like the gift card to be sent to my address: *** *** *** *** *** ** ***
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** yes during my last response I was cut short and did not have a chance to fully explain my story since then I have been contacted from the store after I called and spoke with someone from the corporate office a linda and they tell me that I will be receiving a refund or I have to going to the store to have them explain something to me regarding the refund I I am skeptical that I will receive my refund at that time but I would like to say that I was miss lead during the purchase of my products into thinking that I had some sort of warranty or return policy so the salesman said since the salesman no longer works there I may have a hard time retrieving a statement from him but me and my wife herd the exact same comments and promise Of full replacement or reimbursement of purchase price if I was not satisfied Yet another reason I waited 1/months to file a complaint I will also like to know why someone a Karen according to the letter is accusing me of making statements to my creditors and trying to perpetuate a criminal offense unless defamation of character is part of their defense

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely m***er.After further review of ***’s situation,
we have found that the retail location has already issued in store credit for the chair. The credit has been used on a new chair that was delivered on 11/04/17. We invite *** to contact our customer service at ###-###-#### if she has any other concernsRegards, Ashley Furniture Industries, Inc.Corporate OfficeKC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response simply repeats what they have been sayingThey have a faulty product that is a health hay, and they believe that a 50% refund without disclosure of how it was going to continue to deteriorate over the next few months is sufficientI'm appalled that they get to to this to families, and I wonder how many of these couches are out there.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***