Kincade Dental Group PA

Good Evening,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr*** ***'s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution may be reached in a timely mannerAfter reviewing Mr
***'s situation with the store, the store has supplied signed paperwork along with a statement as to how we tried to work with the guest in the storeRegards,Ashley Furniture Industries, Inc.Corporate OfficeLH

The customer has reported pet urination to GBS (protection plan company)Ashley Furniture as a courtesy has sent out replacement seat casings for the customerThere is nothing further Ashley Furniture will be able to assist with as this is between the customer and GBSPlease direct the customer to contact GBS to get further assistance

Good Afternoon -Ashley Furniture has picked up the sectional on 4/19/The store will be processing the refundRegards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.We would need the serial numbers
along with photos of the damages being reported for each itemPlease send the photos to either text # ###-###-#### or email address ***Please include this information in the subject line Attn*** / SRRegards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mark *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of Mark’s
complaint, we have found that the items were picked up on 11/2/16. The retail location Mark purchased from has processed the refund. A refund amount of $has been processed on 11/7/and applied back to the *** accountWe invite Mark to contact his retail location if there are any further questionsRegards, Ashley Furniture Industries, IncCorporate Office KC

Good Afternoon,Ms*** is outside the manufacturer’s warranty period to receive a full replacement of the items (sofa, loveseat and recliner) with concernsMs*** has had the furniture since 3/20/and the furniture comes with a year manufacturing warranty At this time the only offer we have for Ms*** is the 60% in store credit towards a future purchaseRegards,Ashley Furniture Industries, Inc.Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did call and speak to someone there who did state that the store credit can be used for any furniture in the store not just couches/loveseats in case we are not able to find a couch we like thereIf that's the case then the store credit of $is fine
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon,The final offer I have is to send a $gift card for your inconveniences to be used at the store you originally purchased from.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of Renee’s
situation, we have reached out to the retail location. They are looking into the situation at this time. Regards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, no where on the attached paperwork sent by Ashley does it show that I accepted the months no interest The sales person offered me the months no interestAshley changed the terms of my contract without my consent This is a fraudulent business practice and its is unacceptable that they are trying to make me pay for something I did not agree upon The store did not tell me anything about the different finance companies and depending on which one approved me, my terms would change Neither have I received this in writing Also, the sales worksheet was done after my sale I did not sign those nor were they ever presented to meI have copies of everything that I signed before I left the store on May 1, Now it seems like my signature is being forged as well
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I will agrees to wait another days if not I will be contacting you again ,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs
***’s complaint, we have found that a complaint was filed through Ashley Furniture in regards to the mattressAshley Furniture has sent out a technician to advise of manufacturing defectsOur technician did report inch body impression as well as a hump, however there is a large stain on the mattressPer our terms and conditions stains void the manufacturing warranty Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I am working with the store to
process a refund of the delivery fee per requested.Regards, Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of
***’s situation, we have found that she has already spoken with management in customer service who has authorized for in store credit for the full amount she paid for the sofaThe recliner would not be included in this amount due to there being no issues with that item at this timeWe have advised *** if issues arise with the recliner she would need to contact customer service backThe credit has already been processed and the store is aware of the full dollar amountRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing the customer's
situation I show that the furniture was picked up on 4/18/I will follow up with the store and make sure the protection plan is refunded as well. Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We have scheduled a technician visit
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Shelly and Travis L***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerWe have forwarded
MsL***’s concerns on to our upper management team as well as our delivery service for review. We will update the complaint once a resolution has been madeRegards, Ashley Furniture Industries, IncCorporate Office AB