Kincade Dental Group PA

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Our Warranty Department has...

been trying to reach Mr. and Mrs. [redacted] to assist with resolving the issues.  We had spoken to Mrs. [redacted] on 12/14/16 and requested photos of the peeling furniture.  We have not received any photos or have heard back from them.  We invite them to contact our Warranty Department to finish the claim.  We can be reached at ###-###-####.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Good Afternoon,Per the store manager [redacted], we are picking up items to resolve the issues. Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We...

appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing the customer's complaint with the warehouse/dispatch teams, they have contacted the customer regarding the in home damages caused by the drive team. They are requesting from the customer estimates for repairs to the wall. Once they have the estimates they will review the case with the customer and come up with a resolution for all parties involved.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon review of [redacted]'s situation...

I do show the sales manager [redacted] has authorized a reselection of the sofa and chair, the customer must use the amount in full at the Algonquin store.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Good Afternoon -We are unable to offer any additional discounts for this furniture, the customer had accepted the 50% discount back in September 2016. The customer received in store credit to purchase new furniture.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Revdex.com:I have still not received the mirror and that is why I have cancelled the delivery for the mirror and dresser. My scheduled delivery date was Nov 14th ( NOT Nov 15th )
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good Afternoon,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing Mr....

[redacted] history I show the store has completed a refund of the delivery fee on 8/23/17 (Credit Memo #60280850 in the amount of $149.99). I also show that Mr. [redacted] had 2 pieces exchanged on 8/23/17.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Ashley's response is not true.  The technician advised me that he will advise the store to replace them for free.  Since I had no response from Ashley, I again contacted them (5) more times and then their excuse now was that the cushions were not covered.  I had to take the technician's word that it is the cushion, since he knew that the springs are still covered under the warranty.  So Ashley used the cushions as an alternative excuse so they will not replace them.  Again, as stated in my original complaint, I was the one always contacting them since they not only did not respond to me but also kept referring me to different people and with false promises.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. We have scheduled a courtesy...

technician to come to the customers home on 9/28/16 to inspect the furniture. The customer is aware if there is not a manufacturing defect there is nothing further we will be able to do, however if it is deemed a manufacturing defect we will move forward with options available to the customer. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Morning,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon reviewing Ms....

[redacted]'s concerns, I would need the serial # and photos of the damages being reported. She would be able to send those via email [email protected] or via text ###-###-####. Please provide SR19851/Attn [redacted] when sending in this information. I have also left a message requesting the customer call back so we may get this information.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Gloria [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon full review of Ms....

[redacted]’s situation, we apologize if she is not satisfied with the outcome of the protection plan cleaning, however she will need to work with GBS for a resolution.   At the time of the sale, Ms. [redacted] was advised of our terms and conditions to which she agreed.  Our terms and conditions state the following: Protection Plans:  Neither AFHS or Ashley Furniture Industries, Inc. provide protection plans or extended warranties. However, you may purchase protection plans that are offered by third party companies that are not affiliated with AFHS or Ashley Furniture Industries, Inc. Please carefully read these plans before purchasing them. Your rights under these plans are described in the protection plan you purchase. These plans are not backed or supported by AFHS or Ashley Furniture Industries, Inc.   We apologize for any inconveniences but Ashley Furniture Industries, Inc. does not cover any sort of accidental damages.   Regards, Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I received a call from the insurance company today and they stated that they needed to ensure that the claim was infact true prior to covering the damages.  It is my thought that they are trying to get out of paying for the damages to my building. I will wait to hear back from the insurance company. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.
 
With review of this...

claim we have reached out to the delivery service and the customer is being contacted today to be set up with a licensed technician for the in home damage repairs.
 
Regards,
 
Ashley Furniture Corporate Industries
CS

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. I am working with the store to...

find a resolution for this customer.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Afternoon,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Per the store...

manager [redacted] he has been in contact with the Mr. [redacted], all items have been delivered and is satisfied. Mr. [redacted]'s wife will be contacting the store manager [redacted] to further discuss compensation.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon further review of...

[redacted]’s situation, we have found that the items in question are from 2014.  Those items are outside of the one year manufacturing warranty.  We have offered a 40% discount to keep the items As Is and [redacted] accepted that offer.  The credit has been processed and it is in the amount of $872.51.  The credit is at the Niles retail location for the customer to use within 60 days.  This was processed on 12/20/17 so the credit will need to be used by 2/17/18 or it will expire. These items are leather, they are not 100% leather but they are leather units. Only the cushions, arms and inside back are 100% leather. There is nothing more Ashley Furniture Industries, Inc. can do for this customer as they are out of the warranty on the items and have accepted a 40% in store credit to keep them As Is. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I WOULD LIKE FOR ASHLEY FURNITURE TO POST IN BIG SIGNS THE POLICY ON RETURNS AND EXCHANGES JUST LIKE THEY POST THEIR SIGNS ON THEIR SALES OFFERS. RIGHT WHERE THE CUSTOMERS CAN SEE THE SIGN

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After review of Mr....

[redacted]’s concerns, our Online Sales Customer Service team has issued Mr. [redacted] a refund of his delivery fee.  We invite Mr. [redacted] to contact our Online Sales Customer Service (###-###-####) should he have any further questions or concerns.    Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted the store several times for proof.  They can't provide me with anything that I signed showing that I accepted the 12 months no interest financing terms thru Genesis.  I strongly believed that they changed my contract behind my back without my consent or approval.  
Regards,
[redacted]