Kohl's Corporation

Upon review of her Kohl's Charge account, our records indicate she has received credits in the amount of $for the dates requestedIn addition, a letter was mailed at her request, outlining the details of the creditWe have credited the correct amount to back to her Kohl's Charge account at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's has discussed the matter with me on countless occasions, my wife has never been involved Regarding the actual complaint and possible resolution, I've only recently received an email from Kohl's on the matter That email contained the only direct phone number I've ever had from Kohl's I've returned calls twice during Kohl's business hours, left two messages, and will continue to call Regards, [redacted] ***

Upon review of her order, a label was created for the missing items however the package was never picked up by our carrierOur records indicate a refund has been processed in the amount of $back to her Visa cardThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemsThe customer will need to reply back with new order number so that we can make the necessary adjustmentsWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Though, I saw this legal disclaimer on their website, this canned response does not address their customer service reps inconsistency of response, the fact that the same item has been listed at a different price, or rather two pricesOne at the top of the listing, another at the bottom of the page, neither of which are any of the prices their reps attempted to charge meThey have not addressed the complete waste of my time or tried to truly address the price of the item with meThey have asked for the item SKU, even though I already sent them screenshots of the item page in questionI've never seen a more lazy, incompetent customer service department outside of fast food establishments in my lifePerhaps what they need to offer me is a job

We advise the customer to reply with their mailing address, the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebateOnce we have this information, we will be able to fully process the rebateWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohls has decided they do not want to try and help me replace or recover my stolen cell phoneTheir response was it is not up to Kohls to keep a safe store even during the busiest time of the yearI still would like to mark a negative complaint on their file as I totally disagreeNot only should they have had security on the Saturday before Christmas they should have had additional holiday helpWe were the victims in this theft and yet they are treating us like the criminalBad business, bad customer service, and bad attitudeIf it was not for loyal customers like ourselves their store would not even be in business Regards, [redacted] ***

Here are the details Kohls asked for:the product is: SPolaroid 8" Internet tablet with USB cable and AC adapter.Purchased on 11/29/2013The rebate amt is $40My home add: [redacted] ***I already sent the card details earlier with card no, tracking noand expiry dateThank you [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Upon review of order [redacted] a return for the missing item was processed on 12-23-for the amount of $ Roman We apologize for any inconvenience

Here are the highlights of our return policy when a receipt is not present: •A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange- the amount quoted to the customer based off of 13-week sale price•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund information given to the customer as this is our policyWe encourage the customer to locate their receipt to receive a full refundWe are unable to provide the full refund amount without the receipt

Upon review, the order was cancelled due to the item being out of stockThe customer spoke with our Customer Service Department who credited the customer's Rewards account to receive a $certificate as a replacement for the loss of her Kohl's CashIf the customer would like to place a new order, we are happy to credit the $to the new order and cancel the certificate

We apologize for any incorrect information that was provided to our customerAs stated on our website, once an order is placed we are unable to change the shipping addressOur records indicate the customer submitted the order on November 26, 2014, and entered the shipping address informationAll items for the order have been deliveredAs a courtesly to the customer, we have refunded the total amount of the order for the amount of $This adjustment will reflect on the customer's bankcard statementThe customer would need to submit a new order for the items with the correct shipping address information

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemUnfortunantly, we are unable to honor this priceWe apologize for any inconvenience this may cause you

Upon review of order [redacted] , a refund has been processed back to the form of tender used in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Upon review of the items ordered in July, the prices listed for those items were listed in errorWe reserve the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemWe are unable to honor the incorrect price per the above policy

Our records indicate there were no known system errors at the time the orders were placedIn addition, all of the orders were submitted successfully and did not have pending charges which would indicate there was no error on Kohl's partAll orders have been refunded back to the form of tender usedIn addition, she was not charged for shipping on any of the orders as the order totals qualified for free shippingWe respectfully decline her request to reimburse her overdraft fees

Upon review of order [redacted] , the total amount charged to her credit card was $and $Kohl's Cash was earnedOn order [redacted] the order total was $however the $Kohl's Cash that was earned from order [redacted] was used with this order and the remaining $was charged to her credit cardPer our Kohl's Cash policy, when you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decreaseIf you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amountAnd if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise CreditThe returns were processed correctly

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierA refund has been processed back to the credit card used on the orderThe credit to your charge card will take an average of seven days to appear in your account While most credits appear within this time-frame, yours could be sooner or later

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the order [redacted] on 12/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe are unable to ship another item at this timeIf the customer would like to reorder the item, we are happy to honor the original sale price of the item

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help I can't understand why a company would go though all this run aroundWhen I asked the manager at Kohl's to close my account and mail me the remaining balance he told me that was impossibleOnce again thank you for your help Regards, [redacted] ***

Our records indicate the customer's Kohl's Charge account was closed, as requested, on 10/28/In addition, the remaining balance due of $is the remaining portion of principal due on the accountWe have waived all late charges assessed on the account therefore the remaining balance will need to be paid by the due date to avoid the fees returning to the account or any additional fees accruing