Kohl's Corporation

We recognize the importance of providing great service at all timesWe make every effort to ensure that interactions with our associates are more than satisfactory and that outstanding customer service is providedWe expect our associates to be knowledgeable, accessible and courteous at all times We regret this was not the case for the customerWe advise this is being reviewed internally

The balance on the account in July was $at the time she made two payments in the amount of $and $Due to the full balance not being paid, the remaining amount became due on August 7th A payment may be made via telephone with a representative using a debit or credit card and she has the option of mailing a payment to us prior to the due dateWe are unable to remove the balance from the account

Our records indicate a refund was processed in the amount of $back to the form of tender used on 01/02/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am very displeased with Kohl's they don't have the a.mhours for there credit companyI forgot to make a payment one day the next morning I go to make the payment there charging me a ton of money for a late feeThey charge way to much for interest, and they don't stand behind the things they promise there customers

Our $birthday coupons are randomly sent to our Most Valued Customers(MVC)Our records indicate you do not qualify for this offerWe have applied a $credit to he Kohl's Charge account for enrolling in our electronic statementsThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later We apologize for any inconvenience

Upon research of our customer's order # [redacted] , the order was placed on 05/18/The Kohl's Cash earning period was from 05/13/15-05/17/ Purchases made in-store or online within this time frame are eligible to earn $Kohl's Cash for every $spent based on the subtotal after any discountsThis order did not earn Kohl's Cash due to it being placed after the earning periodWe are unable to accommodate the customer’s request for Kohl’s Cash

We have partnered with our Corporate Refund Department At this time the customer’s return requires additional research We advise the customer to reach out to this department directly for additional assistanceThey can be reached at ###-###-####We apologize for any inconvenience

We sent an electronic update to [redacted] , and [redacted] to remove any negative information that may have been reported in consideration of the circumstances that occurred. Please keep in mind that it may take the consumer credit agencies up to 60 days to reflect the updated... information. A letter has been mailed to serve as evidence of the corrections in process in the interim.

As previously stated our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersThe customer is welcome to return the merchandise if she is not satisfied with her purchase

Upon review of the order [redacted] , a refund has been processed back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject the business response I already talked to the manager she refused to run my kohls credit card the merchandise is no more than months old,kohls need to call the [redacted] *** store manager.I was not able to respond on the format Revdex.com e mailed to reject the business response that is why I am replying on ur email this way Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just wondering how you determine a customer is reselling the product to others. You was allowed to buy 5 at the time I placed the order. Why can't I buy them for family and friends as gifts? The way you took the kohl's cash back is unbelievable and so disgusting. I think you know that if I return something that I get kohl's cash at the time I purchase it , I will only get the amount I paid for and minus the amount of kohl's cash. Now I know you are such bad company. I will do my best and just return all the used vacuum, even I lose money. It's not worth to wast more time on this issue. Bye bye Kolh's. Regards, [redacted] **

Kohl's offers merchandise to consumers through this site and its retail storesKohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to othersKohl's reserves the right, in its sole discretion, to limit the quantity of items purchased per person, per household or per order These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping addressWe stand behind the decision made by our Corporate Loss Prevention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The total for the order was $I am requesting a full refund in the amount of $$was charged to my credit card The order that was "CLAIMED" to be shipped today wasn't received eitherI can only assume that they had the items returned to themMost importantly there was no mention of the rude, unprofessional, and poor excuse of customer service I was welcomed with when calling there customer serviceIts beyond clear now that they have complete disregard for their customers Regards, [redacted]

We apologize for the inconvenience with the order. We are happy to credit the unused $30 Kohl's Cash to a future order placed online. In addition, we are happy to honor the original sale price for the replacement of the items.

Revdex.com:If Kohl's will replace the damaged item, accept the gift card, and NOT demand a credit card number I will accept their responseIF however, when I attempt to reorder the replacement item and Kohl's demands a credit card number I WILL be contacting the Revdex.com again! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory ONLY IF Kohl's does NOT demand a credit card number when I attempt to replace the order! Regards, [redacted]

Upon review of her order [redacted] , a label was created for the missing item however the package was never picked up by our carrier causing a mis-shipA refund will be processed back to the form of tender usedWe are unable to ship another item at this timeIf the customer would like to reorder the item, we are happy to honor the original sale price of the itemThe customer will need to reply back with new order number so that we can make the necessary adjustmentsWe apologize for any inconvenience

Upon review, our price match policy indicates we will match the price of any competitor that has an actual store not an online store onlyIn addition to a price match, a customer is only able to receive/ use up to 15% off on the purchaseWe are happy to credit the customer for 30% off and the $ credit however we are unable to match the price of the itemsPlease note, the items the customer purchased are technically excluded from promotional discounts as stated on our website however we are making a courtesy adjustment in this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.None of the issues that I have mentioned in my complaint were addressed The mattress damaged mattress topper that was sent to me has been returned and I have not received a credit to my account for the return as of 10/01/ I have have been charged for two mattress toppers and yet have not received any for which I have been chargedI have requested to have a receipt for the damaged one and did not receive that yet, I have requested a replacement and have not received that as of 10/01/14, I requested a credit for the returned one and have not received that Kohl's has failed to address any and all issues brought forth in original and subsequent complaint(s)This matter has not been resolved to my satisfaction [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]