Kohl's Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response offers no resolution Regards, [redacted]

Upon review we are able to confirm that we have forwarded the customer’s information to our Marketing Department to ensure she is updated on our master listWe advise that it may take 3-months for this updateIn the meantime we will send coupons to the customer’s home addressWe apologize for the inconvenience

Upon review of Kohls.com order number [redacted] our records indicate a refund was processed on 04/25/We advise our customer that returns may take 14-business days to post to most major credit card accountsWe apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the fine print for this offer that was NOT one of the stipulations BUT I dos already talk to a customer service rep about a purchase that was madeWhat is being offered is what I was already offered and I am not happy with thatI don't want to have to pay and wait for a credit and I don't want to have to pay shipping chargesI followed the fine print for the offer and don't understand what the problem isThis is why I wrote in and filed a complaint because no one was resolving my issue Regards, [redacted]

Please note the telephone number that contacted you is a valid phone number that belongs to Kohl’sWhen you dial the phone number, you receive the message ‘Welcome to Kohl’s, where you can always expect great thingsFor efficient service, please choose one of the following options; to enter your account number, press to enter your social security number press 2, to speak with a customer service professional, press 0’We may contact accountholders to provide a payment reminder or to discuss other account concernsUpon review of your account, a minimum payment was due on August 10th in the amount of $We have not received a payment therefore your account is past dueWe encourage her to contact our Collections Department at ###-###-#### to make payment arrangements in order for the calls to stop

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhat I do not find acceptable and satisfactory is the fact that the company applied the refund and didn't even call or send an email; in fact, I called and emailed them several times trying to rectify the issue and not one person mentioned the refund had already been applied With today's technology, there is no excuse for not knowing and providing excellent customer service to let the customer know what happened I felt they knew but thought it was a game to get me riled up I will NEVER purchase another thing from Khol's.com nor will I take the time to go inside the store I will be closing my account and will be writing reviews of my experience Although it may not put a great dent in getting additional customers or orders but at least it will be visible for ALL to see exactly how screwed up the customer service is for this store You may need to think about hiring someone to come and and facilitate a customer service workshop during a professional development dayFYI Regards, [redacted] ***

Upon review of the order, a label was never created for the missing items which means the package was never picked up by our carrierWe have processed a full return for the missing items back to the form of tender usedWe are unable to reship the items however if he would like to reorder the items, we will honor the original sale prices and an additional 15% offWe advise he contact us with the new order number to make the adjustmentWe apologize for any inconvenience

Upon review of her Kohl's Charge account, a payment was due on September 21st in which we have not received yetPer the Cardmember Agreement, our Collections Department is attempting to contact her regarding thisWe advise the customer to contact our Collections Department to make payment arrangementsThey can be reached at ###-###-####

Upon review of the order [redacted] , we can confirm she was not charged for shipping due to the promotion code used on the orderWe apologize for any confusion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not save the sale paper because I was assured twice that I would receive the credit to my account My second call was to a supervisor I would like to know if anyone made any form of notation or recording of my callsIf Kohls fails to assist me without the sale paper there is nothing I can do but stop shopping there and let everyone I know on social media what a bad experience I had with their customer NON service Regards, [redacted] ***

As previously stated, the purchase has already been returned; the issued merchandise credit for the return has already been redeemedWe deny any request for any further creditWe consider this matter closed

Revdex.com: After filing my complaint with the Revdex.com and calling Kohls Corporate Office twice, I was finally able to speak with someone who informed me what exactly had happened He stated that my original call on December 3, 2014, did not begin any refund process like I had been toldThe customer service department was still looking into where the merchandise went and had not started a refundThey kept pushing to have me reorder the original merchandise and pay a 2nd timeAfter calling corporate a second time, I received an email stating that the refund had been started and I would have it within days, not the 7-business days that I was told in the beginningI should not have ever had to call corporate in the first placeWhen I made the original call on December 3, 2014, and stated that my merchandise was missing and even UPS agreed that only of the packages were ever shipped, my merchandise should have been re-shipped and everything would have been fineI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ***s are an acceptable form of tender at Kohls.comRegretfully, without viewing the screen details we are unable to state for certain what may have happened to cause the order process for our customer to not completeIt appears there is an authorization hold for the amount our customer states they entered for the [redacted] of $We suggest the customer contacts their bank to see if they will accept a release of funds form from Kohl's for the dollar amount on holdNot all banks will accept the formIf the bank agrees to accept the form, our customer would need to provide the banks fax number for us to send the form, and the full gift card numberIf the bank does not agree to accept the release of funds form, the authorization hold will drop off within days (we have no control over the time limit, this is set by the bank) and the funds will go back on the gift cardWe apologize for the inconvenience our customer has experienced

The customer has filed two prior Revdex.com complaints- [redacted] and [redacted] In addition, the customer has reached out to us through various channels and has been advised the orders have been confirmed delivered and we are unable to re-send ay items to the customerIf he has any additional questions, he is more than welcome to speak with our Fraud Department directlyThey can be reached at 1-###-###-####

Upon review of Kohls.com order [redacted] the customer earned $in Kohl's Cash which he used on 12/20/ The refund was reduced due to the redemption of the Kohl's CashThis information is outlined in our return and Kohl's Cash policyWe will not accommodate the customer's request for a full refund

Upon review of his Kohl's Charge account, we have taken the necessary steps to update his credit profile to reflect as current with zero delinquenciesWe advise it may take up to days for this information to reflect on his credit profileA letter was mailed and may be used as evidence of the correction in process, in the interim

Our records indicate our customer made an online bank payment for the amount of $to their closed account ending in [redacted] on August 26, Our customer contacted us on September 4, 2014, and advised of the payment they made to their closed account and requested that we transfer the payment to their open account ending in [redacted] which was done on September 12, In addition, a $late fee was waived on the same dateThere is no record of a $payment made to the account ending in ***, nor is there any record on either account of the customer stating she made a $payment to the account ending in ***Our customer would need to provide proof of the $payment since there is no record of this payment Since the $payment that our customer made to their closed account was made within the required due date listed on the open account we made the business decision to submit a request to the Consumer Reporting Agencies (CRAs) to remove the late payment information reported for September from our customer's credit fileA confirmation letter will be mailed to our customerWe advise our customer to allow todays for the CRAs to update their recordsIn the interim, our customer may utlize a copy of the letter that will arrive shortly

While in most cases out of stocks are reflected prior to the check-out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcPlease check back at Kohls.com, as items are replenished frequentlyIf at that time you would like to order this item, we will be happy to honor the sale price from your original order as well as free standard ground shippingSimply place your order and notify us with your new order number and we will make the necessary adjustments

Hi There, please I would like KOHLS to give me a call on the number provided so we can resolve the issue over the phone Please let me know if this request is reasonable enough or I need to change to something else Appreciate your help!! Thanks ***

We have reviewed her account related to your concerns regarding information appearing on her credit reportWe have determined that the information previously furnished to the credit reporting agencies is accurateUpdating the information will create inaccurate representation of the status of the account with usThe integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with her request to update this information with the credit reporting agencies