Kohl's Corporation

We have been in contact with the Vendor to try and have the missing items sent directly to the customer as we are completely sold out of this itemThe vendor advised a call will be made to the customer directly to resolveWe advise the customer to reply back advising if they have received a call for the vendorWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Nowhere in their response did Kohls bother to address any of my concerns regarding the fact of whether or not a vendor would lose money on knowingly giving customers a lager carat than advertised; knowingly advertising the wrong carat; failure to examine the original set of earrings; and failure to look beyond the fact that an exchange was givenOnce again I am beyond words to describe how far off the mark Kohls customer service has been with this episode Regards, [redacted]

Our records indicate the customer has received additional credits on a duplicate order placedIn addition, upon review of order [redacted] , the order shows that the items were deliveredA trace request has been initiated at this time with the carrierOnce we receive details from our carrier, we will reach out to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have rejected the offerBecause I did receive the funds back and had to re order the coat and took a size smaller because they no longer carried the coat in the size I orderI had to pay more for the coat I reordered than before and the coat doesn't fitI was told if I returned the coat I will not receive my discountsSo I am stuck with a coat I can't fit or ware [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Our records indicate the customer was advised the price will be honored on recently placed orderUpon review the order [redacted] is currently in fulfillment, once the order reaches a completed status the necessary adjustments will be made

Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemThis information is published on our website We are unable to accommodate the customer’s requestWe apologize for any inconvenience this may have caused

I wanted to let you know that I do not agree with Kohl's response or lack of response [redacted] ***, of Kohl's corporate office knows I did not understand this one of the many, many, many rules and regulations associated with Kohl's Cash, YES Rewards and promo codes Instead of choosing to do the right thing after finding out I did not know this particular rule, Ms***, still chooses to alienate me as a customer I am going to cut up my Kohl's card and mail it to a consumer news team in the area of Kohl's corporate office I will ask them to return my card to, Ms***, and ask her why she would choose to lose a good customer with a #level Kohl's credit card (yet, another program Kohl's offers), instead of doing the simple, right thing by exchanging the $Kohl's Cash I feel I was forced to purchase for real cash I wonder if consumers have ever asked themselves how Kohl's can offer, sooooo, many of these various discounts and still make a profit from a sale? How much does Kohl's, actually, have to overprice their products to offer this many discounts and still make a profit? In fact, most of time all of these offers will, actually, apply to one order/purchase? That's a lot of discounts to come off one purchase, in my opinion These are just some of many questions I will ask a consumer news team to seek answers for from, Ms*** The bottom line for me is this It was bad enough when I was in an, actual, Kohl's store trying to explain how I felt to a Kohl's cashier She was making sarcastic comments under her breath when I questioned her response concerning my belief I was forced to purchase $worth of Kohl's Cash I assume she did this because her manager was standing at the same counter helping another customer and she did not want him to hear the tone in what she was saying to me This salesperson's sarcastic attitude caused me to lose my temper I am truly sorry for this Even though that was a stress inducing experience, it does not compare to my experience with, Ms***, of Kohl's corporate office Regardless of what, Ms***, thought I knew at the time she left a message on my voicemail, she, now, knows that I did not fully understand this one rule/regulation, but she would, still, rather be obstinate and lose a good customer Ms***'s, actions toward me are not logical and she refuses to even be professional enough to send me a reason "why?" she is treating me this way She has been completely non-responsive in my recent attempts for answer concerning the issues I am having with Kohl's According to the Revdex.com, Ms***, has, also, refused to give a response to my complaint filed against Kohl's This is why I am, again, feeling "forced" by Kohl's to do something I never wanted to do Instead of being forced to purchase Kohl's Cash, this time I am having to contacting a consumer news team near Kohl's corporate office just to find out why I am being treated this way? I do intend on finding out why and warning other consumers, so they can avoid this type of unnecessary, stressful treatment from Kohl's executives like, Ms***.I want to thank you and the Revdex.com for your time and help I would greatly appreciate it if you would include this final response to Kohl's via the Revdex.com in my formal complaint published on your website Have a nice evening.Sincerely, [redacted] **

Our records indicate there were two mattresses purchasedOne on February 22, with order number [redacted] , that arrived damagedThe second mattress was purchased on March 31, with order number [redacted] , which did not arrive damagedUPS pick-ups were scheduled for the original order, [redacted] , to process a refund for the item however when the item was picked up, the incorrect order was left out to be picked upTherefore, a return was processed for order [redacted] instead of [redacted] In addition, a return was still processed for order [redacted] even though we did not have the merchandiseUltimately, there were two purchases made, two returns processed, and only one item was pickby our UPSDue to this, she was re-billed for the missing item that was not returned to our Fulfillment Center

If the customer has not had any success with the provided steps we advise her to either e-mail our Rewards Department at [email protected] or call their Customer Service Contact Center at ###-###-####One of our associates will be able to walk the customer through the registration process step by step

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I am closing this complaint Only because we physically returned the unordered merchandise to a local store ourselvesWe had to borrow a truck to load the LARGE boxes and it took people to get them in the store We did recieve a refund from the manager of the storeBut Kohls online never took responsibility for their mistakeThey never sent UPS to pick up the UNORDERED items and lied to us each and every time we contacted customer serviceOn December 29, we had had enough and then used a borrowed truck to haul the items to a local kohs storeSo FIVE weeks later we finally have the money they took out of our checking account back, no thanks to them Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe have received a separate email response from Kohl's today (2-5-2014) acknowledging that a credit to my charge account has been processed but does not show up on my account pageI understand that it could take up to days to show that and will reopen my original complaint if it does not show up on my account within weeks I wish to thank the Revdex.com in helping us pursue my complaint, directing it thru the proper channels and getting a positive resultI appreciate it very very much Regards, [redacted]

Upon review of the order [redacted] , we are currently working with our Fulfillment Center to locate the returned itemsOnce we locate the items, we will process a return back to the form of tender usedWe apologize for any inconvenience

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersIf she would like to return the item to the store to receive an immediate refund she is welcome to do soWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In his minute phone call with a female customer service representative on March 27, 2014, my partner [redacted] was informed that we could keep the mattress free of charge because Kohl's was unable to arrange for the defective product to be returned We repeatedly tried to return the mattress via UPS but were informed by UPS that the product was too big to be shipped using their service At that point, the Kohl's Customer Service representative informed [redacted] that since Kohl's was unable to resolve the issue any other way, we could keep the defective mattress free of charge This conversation should have been recorded, since an announcement was made before [redacted] spoke to the customer service agent that you record phone calls as a way to keep track of customer service Hence, Kohl's should be able to listen to that particular phone call for evidence that the customer service agent did commit to us keeping the defective mattress free of charge We only received verbal confirmation of this agreement, nothing was put on paper We will be forced to consider escalating the matter if Kohl's is unwilling to honor its earlier agreement to refund 100% of the money we spent on defective merchandise that we were unable to return Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I had to call different times and each time the response was terribleIn other words the Supervisor told me I had no choice but to waitI am now days in and no refundI cannot believe how terrible their customer service people areI was told times I would see a refund and that I would receive an email confirming thisI finally got an email late yesterdayThe people that I had spoken with didn't seem to take my issue seriouslyNot their money I supposeThey take it out quickly but they sure drag their feet putting it backI have never ever dealt with such horrible serviceBy the time this is resolved (if it is) It will be a monthYou tell me if that is fair? Regards, [redacted]

We are unable to research the customer’s concerns without the requested informationAs previously stated we advise the customer return to the store and speak with the Store Manager directly

The customer has filed two Revdex.com complaints regarding the same issue, as we have responded to the first complaint [redacted] As stated with this complaint, the refund amount was reduced due to a 20% off discount being applied to the original purchaseA refund was properly processed in which $on a Kohl's Merchandise credit has been mailedWe advised to allow 10-business days to receive itIn addition, $was credited back to his credit cardWe are unable to send a replacement however he is welcome to place a replacement order and the original sale prices will be honored

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is contrary to what multiple representative told me, as well as what actually happenedPer a reply from Kohl's support (the most recent, received on 5/16):***I apologize if I was not able to elaborate and further clarify what happened to the authorizations on your accountI reviewed our process when it comes to orders mixed with a ship-to-home and pickup-in-store items once againI found that a pending authorization for the amount that you paid for the ship-to-home item will also show up on your account and will fall off the moment this order gets delivered to your home address, as what happened in this incident.Order total = $176.05; $authorized on card($BOPUS & $ship-to-home)When the BOPUS item is ready for pick up at the store, customer will see:• Initial $authorization• $charge (BOPUS item)• $charge (remaining )*Authorizations should fall off within 7-daysThis is means that it is that you are seeing both an authorization for the ship-to-home order and BOPUS order and they will eventually fall off from your credit statement.Please be assured that we never intend to inconvenience you in any wayPlease don't hesitate to let me know if you have any further concern.Sincerely, [redacted] Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Although I HAVE SUBMITTED THE REQUESTED INFORMATION NUMEROUS TIMES, here it is again:Order # [redacted] Order Date 07/21/2012Sku# [redacted] Open Front Cropped Jacket, Color Taupe, Size M$plus 7.5% CA sales tax Regards, [redacted]

We apologize for the experiencePer our return policy, as long as the customer had his packing slip, a refund back to the form of tender used should have been processedThe customer is able to return through the mail in a prepaid package or if the customer would like to receive an immediate refund, he would need to return to the store and speak with the Store Manager to process the refundUpon review of the order, the items were paid for using a MasterCard as this how the customer will be refunded