Kohl's Corporation

Our records indicate the amount was placed on a new gift card and mailed to the customer on 05/20/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Too many times I have been promised something will be done or that something is coming in the mail from Kohl's only to be disappointed that they are not following through with what they say will be done As an example the response on 01/to my Revdex.com complaint says "At this time the account has been closed and the matter resolvedThe customer will receive a letter in the mail as confirmation." but as 01/22/I have not received any confirmation letter I will not accept any response of a promise from Kohl's until that promise has been fulfilled To date it has not.Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Kindly inform me of how to receive the free shipping and 30% off code Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]1) I would like to request from kohls the phone record of my conversation on Jan with supervisor ID [redacted] She said it clearly to me that a physical gift card of $is on the way2) I also would like to request the phone record of my conversation on Dec with supervisor named *** [redacted] (not sure if it is her real name)She told me a e-gfit card will be sent to me after hoursShe also promised me a free shipping code for the inconvenience this brought to me3) I request the Kohls to release the purchase history on this gift card (# [redacted] )I request Kohls' explanation why kohls.com did not refund the money back to the gift card after I removed the gift cardI request kohls look into this matter seriously as this could impact other kohls.com users as well.4)Finally, I request $in gift card kohls physical gift cardI request kohls formal apology to me for the time and energy I have spent on this matter [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint in any way I understand that Kohl's tried to reach me by mail and Kohl's was unable to reach me because Kohl's had an incomplete address in its records That was their fault - not mine Nonetheless, they reached me by phone - they had a correct phone number for me When I was reached by phone and explained that I never received a bill, Kolh's still was intent on charging me a late fee, EVEN THOUGH KOHL'S KNEW I NEVER RECEIVED A BILL BECAUSE THEIR RECORDS SHOWED THEIR BILLINGS HAD BEEN RETURNED AND NEVER DELIVERED This was an attempt at fraud, although I suspect it was just policy to charge a fee whenever someone is late, regardless that the customer was faultless To my way of thinking, this requires the first of three changes in Kohl's collection policies DON'T INSIST ON A CUSTOMER PAYING LATE FEES WHEN THE CUSTOMER IS NOT AT FAULT The second problem was that even though Kohl's knew the customer was faultless having never received a bill because Kohl's records were in error, Kohl's nevertheless reported me to the credit agencies as a deadbeat creditor This should never have occurred - although I suspect Kohl's personnel were just following policy But this is the second policy change that needs to be implemented - NO REPORT OF A CREDIT VIOLATION WHEN KOHL'S ITSELF CREATED THE SITUATION The fault is Kohl's in this case, not the customer The third problem is that even thougbh Kohl's knew it filed an erroneous credit report on me, they made no effort to correct the error Instead I received a notice from Experian that Kohl's had listed me as a bad creditor and that I should contact them to get the problem resolved So I made another call to Kohl's to initiate action on their part to correct the erronoeus credit report As good corporate citizens - as I'm sure Kohl's is - it should be Kohl's obligation to correct errors in a credit report that Kohl's initiated erroneously In essense, Kohl's policy is to be complacent - it does not care - what happens to a customer's credit becuase of a bad credit rating that Kohl's itself caused erroneously So this is the third policy revision - THE COMPANY MUST CONTACT THE CREDIT AGENCIES ON ITS OWN INITIATIVE WHEN THE COMPANY DISCOVERS THAT IT MADE AN ERROR IN REPORTING SOMEONE AS A BAD CREDITOR RATHER THAN PUT THE BURDEN ON THE INNOCENT CREDITOR - I point out that in most cases, customers would be oblivious to the fact that Kohl's filed a bad report on them (since most people don't have credit watchdogs like Eperian) Get your act together, Kohl [redacted]

Kohl's cash is applied prior to any percent-off discounts are applied to the totalOur Kohl's cash policy is listed on the back of each Kohl's cash coupon, and on each corresponding Kohl's Cash sales flyerIn addition, our percent off coupons advise that dollar-off discounts will be applied prior to percent off total purchase discounts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response I received from Kohl's did not answer my questions I specifically asked them to explain why they split my refund between merchandise credit and original payment method, how that split was determined, and why they use this 'split return' when it is not stated on their website I did not get the answers to these questions but merely a general statement that quotes "This information is listed online at kohls.comIn addition, our discounts are applied to the entire purchase amount not a specific item." My issues with this response are that when reviewing the information on kohls.com, it states the following:"Are you returning merchandise that was purchased with Kohl’s Cash? If you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit." It states nothing about splitting refund methods or how the split is determined So they have not answered me about why this split method is not on their site If it is and I am missing it, I want them to send me a direct link to their website where it states that so I can read about it Additionally, they have not answered me about how the split is determined since the statement on their website refers to "the value of the Kohl's Cash" and nothing about partial valueSo their additional statement in their response, "per our return policy regarding Kohl's Cash, the return was processed properly" does not make sense since since their return policy does not mention split return methods or partial Kohl's Cash values when returning Regards, [redacted]

We regret to learn that our customer received a griddle instead of the food processor they orderedA refund was processed for the missing item Order number [redacted] was submitted by the customer and the order reflects SKU - KitchenAid Classic Plus qtStand Mixer in the color White This order was delivered on December 2, Order number [redacted] was also submitted by the customer and reflects SKU - KitcheAid Classic Plus qtStand Mixer in the color SilverThis order was delivered on December 1, Regretfully, the stores in Champaigne, Bloomington, and Decatur do not have SKU We would need the items returned in order to process a refund to our customer's accountWe would be glad to schedule a pick up with our carrier for both of the orders and have them returned to our fulfillment center for a refundOur customer may also return the items to the store for an immediate refundOnce we receive confirmation from our customer regarding a pick up for both orders we will schedule the pick up and provide a confirmation email with the dates of pick upWe apologize for the inconvenience our customer has experienced

Kohl's first and foremost concern is our customer’s comfort We take every precaution necessary to ensure that all situations are handled appropriately, and we consistently monitor our Loss Prevention protocol We apologize for the discomfort and disappointment the customer recently experienced at our storeWe have forwarded the matter to the District Loss Prevention Manager for internal review

Upon review with our Fraud Department, the payments made on the Kohl's Charge account were made from the customer's bank accountin addition, we have agreements made by the customer to make payments on the accountDue to this information, this account was not fraudulently opened but instead opened by the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Horrible customer service! The item was in stock in the store but your website did not give the option otherwise DUH I would have used itYou should match your own online pricesI will shop else where next time.Regards, [redacted]

We have reached out to the District, Regional and [redacted] s regarding this concernWe have advised them to contact the customer directly for resolutionWe apologize for any inconvenience this has caused

Upon review of order [redacted] , we can confirm a full refund has been processed. The refund amount was placed back to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this... time-frame, yours could be sooner or later. We apologize for any inconveniences.

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the order [redacted] The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe are unable to credit the entire orderWe are happy to honor the sale price of the item once they come available as it is currently out of stock

Kohl’s strives to offer a variety of promotions that all of our customers can take advantage ofWe would like to confirm that at this time, we do not offer customers military discountsThe offering of this discount is at the discretion of the [redacted] We recommend that the customer contact their local store and speak with the [redacted] directly regarding any offers that they may have available, as well as for any needed pricing adjustment

Upon review of Kohls.com order number [redacted] , our records indicate that the customer contacted us on 04/20/stating she noticed the merchandise was damaged upon opening the packageThe customer did not indicate the merchandise was already assembled, thus resulting in our associate scheduling a UPS pick-upWe are unable to accommodate the customer’s request for 60% off compensationShe will need to return the item to her local Kohl's store or we can schedule a UPS pifor the items and process a return back to the credit card used

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why would I bother to go stand in the cold for an hour at midnight before the store opening (being the first person in line) just to be told that the item isn't there as advertised? If I do accept a refund, it should be the amount needed to purchase the said item at a different store Regards, [redacted]

Our records indicate, there were several different purchase attempts made for the same item which violates our purchase limits with specific itemsThis information is listed on our kohls.com as well as all of our sales advertisementsWe have removed the restriction however we will continue to monitor for quantity limit abuse and that we have the right at any time to deny him from making purchases on our site

Upon review, We confirm the customer as well as his mother-in-law were given the details on how to return an item via mailA gift receipt is not needed for a return only the packing slip is neededThe customer was also advised to mail the item back to us using the return label attached to the packing slipPer our return policy, when a return is made via nail, it must be sent in a postage paid package/envelopeWe are unable to reimburse the customer for postage paid

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierOur records indicate a refund has been processed on 10/13/in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience