Kohl's Corporation

Below are the details of the returns processed and received by the customerAll credits have been placed back to the customer's Kohl's Charge accountThe refund totals were reduced due to discounts and Kohl's Cash used and redeemed with orders Order [redacted] $returned on 04/[redacted] [redacted] [redacted] [redacted] Order [redacted] $returned on 06/07/[redacted] Order [redacted] $returned on 06/24/[redacted] [redacted] 14.40Order [redacted] $[redacted] returned on 07/07/[redacted] [redacted] Order [redacted] $returned on 07/07/[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am unaware of the existence of the certificate the business references I did not witness, receive nor provide a certificate during the transactionI am, therefore, unaware of any supposed details which are allegedly provided on the back of a certificate It was never disclosed to me, during the original purchase transaction nor the subsequent return transaction, that should I return items the amount refunded would be discounted and I would receive an unquantifiable significantly lesser amount than I had originally paid When I purchased these items online from the business, the only information that was disclosed to me in regards to returns was: “Our hassle-free return policy means worry-free shopping Return any item, anytime, for any reason.No receipt? No problemWe'll take care of you.Yes, you can return it in store (even if you bought it online!).” Furthermore, the items I returned were misrepresented at time of purchase; the measurements of the items I received were not in accordance to the ‘size chart’ the business made available on each items’ individual webpage Upon receiving the items I immediately realized the business had misrepresented the sizes; in an act of good faith, I paid $for the shipping expenses and even sent it priority mail in an effort to quickly return the items to the business Not only does the business have the items, for which I had paid $total in their possession, they also kept more than half of my original payment The business’s representation of their products has cost me $plus countless hours of time spent attempting to resolve this injustice The business’s representation of their product has caused them to gain a significant profit at my expenseI am only seeking the remainder of the amount I originally paid for the merchandise which I promptly returned, $17.45, which was fraudulently pocketed by the businessRegards, [redacted] ***

Upon review of order [redacted] , we can confirm a return was processed for the itemThe Kohl's Merchandise Credit was remailed to the customer on January 26thPlease allow 10-business days to receive thisWe apologize for any inconveniences

Upon review of order [redacted] , the first package was delivered on November 20th and the second package was delivered on November 24thOur standard shipping time-frame is 3-business daysThe order was placed on November 14th, therefore the items were delivered within our promised shipping time-frameWe respectfully decline her request for additional compensation

Upon review of original order [redacted] , a refund was processed on November 10, in the amount of $back to the form of tender usedIn addition, we can confirm the credit was posted to the accountWe apologize for any inconvenience

We are unable to ship the missing items without a form of payment attachedIn addition, a refund was processed back to the form of tender used with order [redacted] The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemWe apologize for any inconvenience

Upon review of our customer's Kohl's Charge account, We have taken the necessary steps to update their credit profile to reflect as current with zero delinquenciesWe advise our customer that it may take up to days for this information to reflect on their credit profileA copy of this letter was mailed to our customer and may be used as evidence of the correction in process, in the interim

We advise the customer to return to the store where the purchase was made and request to speak with [redacted] to have the transaction fixedDue to the transaction being done at the store, it will need to be credited by the storeWe apologize for any confusion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The price of the original item was $I used a 20% off promotional code, which made the final sold price at $Kohl's needs to refund me $or explain to me how the $was calculated Regards, [redacted] ***

We are unable to ship the missing items without a form of payment attachedIn addition, a refund in the amount of $was processed back to the form of tender used with order [redacted] The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the item

Upon review of the order [redacted] , we are able to confirm the packages were shipped separately because the merchandise is sold as a set of twoOur records indicate the package was redirected to the address the customer provided our Kohls.com teamAlso, it appears the customer received a $ accommodation due to the inconvenienceIf the package is unable to be redirected the customer will receive a refund, and is welcome to re-order the merchandise

We encourage the customer to return the item as we are proud to offer a No Hassle Return PolicyWe are unable to send a new item without a form of paymentAs previously stated to the customer, if they would to purchase a new item to accommodate their request, we will honor off of that purchaseWe apologize for any inconvenience

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand the response by the business, and I will not exceed the limits for the sales event againI was wondering if there is a way that my account could be released and I can shop online again? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, this is my registry and I have items registered Not the small amount that was stated before in a response from Kohl's I have met all requirements for the $ I do not have to purchase an item to get the $through email Since this offer is now expired, because it has been so long, why would I have an item on my registry purchased? If the code to get the $is now expired, how could the $email, just appear in my email once an item is purchased? Since this was never stated in the first place to receive credit I can't trust that Kohl's would actually follow through and send me my $25, when it was promised from another employee through email when I emailed shortly after the situation started and I never received it then either Thank you! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] why is this information NOT on the coupon?

Returns processed back to a Kohl's Charge account are removed from the balance not from the total payment amount dueIn addition, our store associates do not have access to customer's Kohl's Charge account detailsPer the Cardmember Agreement, a late fee is assessed when a payment is not received by the due dateWe are unable to waive the late fee

Upon review of the order [redacted] , we have already advised our customer that a credit return was processedWe advise our customer that returns may take 14-business days to post to most major credit card accountsWe apologize for the inconvenience, and poor customer service experience

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the order [redacted] in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Upon review of original order [redacted] , the items were cancelled due to issue with the form of tender usedIn addition, our records indicate a new order [redacted] , has been placed where she was able to earn Kohl's CashWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept response until my account has been credited for the $plus the $finance chargeI was told it would be days on November 5, and received an email stating it would be processedI waited and nothing was applied to my account and instead was added additional finance chargesWhen I called on November 14, I was assured it would show up by the 8th business dayI then called again on November and told I have to wait additional days due to a mistake on their partThis is completely unacceptable I continue to get the run around with KohlsI want my account to reflect the credit immediatelyI began this process on October 17, I have had enough of this companies horrendous customer service Why is it so hard for them to do what they stated they would do Regards, [redacted]