Kohl's Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.None of the issues that I have mentioned in my complaint were addressed The mattress damaged mattress topper that was sent to me has been returned and I have not received a credit to my account for the return as of 10/01/ I have have been charged for two mattress toppers and yet have not received any for which I have been chargedI have requested to have a receipt for the damaged one and did not receive that yet, I have requested a replacement and have not received that as of 10/01/14, I requested a credit for the returned one and have not received that Kohl's has failed to address any and all issues brought forth in original and subsequent complaint(s)This matter has not been resolved to my satisfaction [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We have researched the customer’s concerns regarding the missing item she did not receive with her kohls.com order# [redacted] We have processed a credit back to the original forms of tenderWe advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge account We apologize for the inconvenience

Upon review of the customer's Kohl's Charge account, the balance due in September was $due by the 17th of that monthWe did not receive a payment until October 25, in the amount of $in which the balance was increased to $due to the missed paymentDue to the customer only paying $160.00, a remaining balance of $was due the following monthOur records do not indicate any additional payments made to the account after the payment made in October We are unable to remove the negative reporting from the credit agencies due to the provided information

Upon review of his order, a label was never created for the missing items which means the package was never picked up by our carrierWe have processed a full return for the missing items back to his credit cardWe are unable to reship the items however if he would like to reorder the items, we will honor the original sale prices and an additional 15% offWe advise he contact us with the new order number to make the adjustmentWe apologize for any inconvenience

Upon review, our price match policy indicates we will match the price of any competitor that has an actual store not an online store onlyIn addition to a price match, a customer is only able to receive/ use up to 15% off on the purchaseWe are happy to credit the customer for 30% off and the $ credit however we are unable to match the price of the itemsPlease note, the items the customer purchased are technically excluded from promotional discounts as stated on our website however we are making a courtesy adjustment in this case

In order to confirm the amount was not placed back to the gift card as stated, we advise her to reply with the order number to research this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is completely unacceptable Kohls cash is advertised as CASH ...which when turned in reduces the total amount you pay by that amount Since they failed to do that they FALSELY ADVERTISEDThey wrongfully charged my credit card for the total amount and that is FRAUD I NEVER should have been charged that $and they AGREED to refund the $as stated in the last email I sent to you Since they are now refusing to do that ...that is a LIE They have already been told clearly, multiple times that because of their continuous LIES and horrible customer service I have no intent to shop in that store again so a gift card is offering me NOTHING They therefore STOLE $ I am appalled that a company continues to exist with this lack of customer service I was a long term shopper that spent A LOT of money in their store...even traveling out of town when there was no store here NOT ANYMORE They can steal, falsely advertise, lie and commit fraud and I will now continue making that as public as possible Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Although Kohls replied they have mailed gift cards, and asks me to wait 7-business to receive, I will not close this case until the promised gift cards are all received.] Regards, [redacted]

I have researched the concerns regarding the customer’s Rewards accountThe e-mail address and password she previously received assistance with was for her “My Kohl’s Charge account; the system used to view your Kohl’s Charge account informationOur records to do not indicate the customer has ever enrolled in the Kohl’s Yes2You Rewards program, which is a completely separate entityWe will be unable to accommodate the request to retroactively provide the customer’s reward points, as she has never had an account We advise the customer to contact our Rewards Department directly if she needs assistance enrollingShe may email them at [email protected] or call their Customer Service Contact Center at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This should not be closed until they have finished their internal review and made the appropriate changes Regards, [redacted]

Upon review of the order [redacted] , we have processed a refund for three of the items that were not delivered in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterOur records indicate the package containing two items shows it was delivered on 12/The remaining two items were cancelled due to being out of stock and you were not charged fro themWe apologize for any inconvenience this has caused

The image of the sign specifies which items are on sale for a discounted price or would receive an additional discountThe item the customer is looking to purchase was not included in the sale price per the direction of our store associatesUnfortunately, we are unable to honor the sale price for this item or compensation for such concern

With additional research, this was listed at a price of $in error as the original price is $While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit cardWe apologize for any inconvenience this may cause you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

We stand behind our previous statement. We are unable to reimburse her overdraft fees.

Here are the highlights of our return policy when a receipt is not present: •A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange- Item must be from the same department as original item being returned•A Kohl's Merchandise Credit... based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-store. We stand behind the refund given to the customer. We apologize for the confusion caused with her exchange.

Upon review of the order [redacted] , our records indicate there were no known system errors at the time the order was placedHe will need to return the item to his local Kohl's store or we can schedule a UPS pifor the item and process a return back to the credit card usedWe are unable to refund the charge back to his credit card without the merchandise Also the customer’s order total was $before the shipping cost was added, therefor not qualifying the customer for free shippingDue to this we would be unable to accommodate the customer’s request for shipping reimbursement

A credit in the amount of $has been applied back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterThe price adjustment was reduced due to a 30% off discount used with the orderWe advise the customer to attach a screenshot of the sale price for the additional items as our records do not indicate a difference in price

Upon review of her Kohl's Charge account, our records indicate only a payment of $25.00 made on 09/20/14. We have not received a payment for the August statement. If a payment was made online through her My Kohl's Charge account, a payment confirmation e-mail would have been e-mailed to her. After... review of the fax received, it shows a $25.00 debit however it does not indicate it was done by Kohl's. In addition, the fax shows it was done at the store not online. We advise her to attach a copy of her bank statement indicating the debit was done by Kohl's or copy of the confirmation e-mail to confirm payment debited from her bank account in order to research issue further.

Here are the highlights of our return policy when a receipt is not present: •A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund given to the customerWe are unable to void the return as it has already been processed