Kohl's Corporation

The customer was previously advised on 11/17, the intial return was not processed which is why there was a delay in receiving her return creditAt that time she was also advised the credit was adjusted by our Financial Department and to allow an average of seven days from 11/for the return credit to appear on her accountIn addition, we have waived the interest charged assessedAgain, please allow an average of seven days for this credit to appear in your accountWhile we understand the frustration, we appreciate her patience while the credits are applied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is completely unacceptableKohl's admits fault for the order error therefore the money they were able to deduct from my account immediately upon the order date of 10/10/should be returned to me in the same wayI should not have to wait again for another days which I have already waited daysI am very disappointed that even the Revdex.com can't get any better customer service from Kohl's than I canI feel at this time my only hope for a resolution and to make people aware at the biggest online shopping time of the year that Kohl's customer service lacks professionalism and I will be turning this situation over to our local news station to investigate Regards, [redacted]

On Mon, Jan 5, at 11:AM, [redacted] *** [redacted] wrote:A kohls rep finally contacted me thanks to youShe was nice and able to go through the situation and resolve it with meShe gave me my credit owed I cannot thank you enough for helping meI will be sure not to order from them online again [redacted] ***

Our records indicate, the payment in the amount of $was transferred, per the customer's request, to the open account on 12/

Upon review of order [redacted] , we are not able to accommodate the customer's request for a Kohl's Cash credit, because her Kohl's Cash was not deducted for the cancelled items

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I, however, continue to await the adjustment to my AMEX account for the agreed upon purchase price.Regards, [redacted] ***

We advise the customer to reply with the Kohl's Merchandise Credit number on the back of the card to research the details as to why the balance was removedThere are several factors as to why the balance may have been removed such as fraud due to stolen merchandiseOnce we have the numbers on the back of the card, we will be able to determine the exact reason

First and foremost, we wish to extend an apology for the frustrating experirence our customer had with us at our [redacted] , [redacted] storeWe strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customer's expectationsWe regret the service our customer received did not meet our mutual expectationsOur customer's feedback is very important to us and their comments are instrumental in helping us to improve our processes and ensure that all customers have a great experience with Kohl'sWe mailed a $gift card to our customer as an invitation to shop with us again

As previously stated, approval is based on several factors and does not guarantee an approval if all factors are not metApplying for a credit card is an optional decision made by the customerWe are unable to send a $gift card as there was no Kohl's error and the optional decision was made by the customerWe stand behind the decision made with the customer's application

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotionHowever as of August 1st, we began enforcing this policy and allowing for a grace period of hours after date of expiration to accept Kohl's CashWe unable to honor expired Kohl's Cash at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAnyway I didn't expect something better from Kohls, I'm just upset with myself for being for more than years a khols customer, kohls creates promotions to take advantage of the customers if they do not like the gift or they do not fit on it, in addition kohls has the worst customer service in the world, that's why every day its global sales fall in an economy that grows more every dayFortunately this nightmare already ends for me[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have attached a copy of my receipt, which I also faxed to number ###-###-#### on 12/11/at 2:46pm Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for doing the right thing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still have NOT received a return call from a Kohl's executive The message Kohl's forwarded to the Revdex.com is a typical generated message sent to all customers My concern goes beyond the Kohl's "No Hassle Return Policy"!!! I would like to speak to an executive regarding the personal questions asked of me, which I provided to an overseas individual, and the awful customer service I received (*on hold for over minutes then "disconnected"), while they knew they would not provide me with detailed information If the Revdex.com would like to understand further, the Revdex.com and a Kohl's executive staff member should reach me on my cell phone at ###-###-####Kohl's response is NOT acceptable! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I want the whole amount refunded Kohl's refunded $ It should be $30.91, the amount they erroneously charged to my account

Our records indicate a customer initiated $payment was made on December 18, 2014, via telephone by following the phone promptsThe IVR is not able to submit a payment on its own - a verfication process is in place that needs to be completed by the customer On December 19, 2014, our customer made a $phone payment with an associate A customer initiated stop payment was applied to this paymentAs a courtesy to the customer we have applied a $credit as reimbursement for the return check feePlease note that customers may make multiple payments at any time on their account and this is not uncommonRegarding the account closure, the associate confirmed twice if the customer wanted the account closed before proceeding to do soWe apologize for the inconvenience our customer experiencedWhen an account is closed customers are required to reapply if they would like an account in the future

Upon review of recent order, we can confirm the items were not properly shipped causing a mis-ship of the orderWe have measures in place to ensure matters as such are reviewed internallyA refund has been processed back to the form of tender usedWe are unable to speed the processing time of the creditWe apologize for any inconvenience caused

Our return policy indicates if a receipt was not present a corporate-issued refund will be givenThis does not indicate a check will be givenHere are the highlights of our return policy when a receipt is not present: •A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund given to the customer

We apologize to our customer for the inconvenience they have experiencedOur records indicate that a $return was processed at the store on February 10, 2015, for the 2-in-Art Desk & Easel (SKU# 95806624)Also, there is a note that customer did not receive Play-Doh Super Pack (SKU# 95569858)If there is an additional item the customer did not receive from order number [redacted] , we ask the customer to please provide the product number for the item not receivedThis SKU# or product number is listed on the packing slipWe look forward to resolving this matter for our customer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowKohl's violated the Fair Credit Reporting Act by not responding to my initial request for verification of this debt within the maximum day timeframeI called Kohl's and was referred to their collection department, who informed me that they have NOT sent me an offer letter to my address to settle this erroneous account [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]