Kohl's Corporation

The charges on your charge card were authorizations that went to your charge card company when you hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusYour credit card company holds these funds; however, these authorizations will drop automatically within several business days

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the order [redacted] The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesI regret that this was not the case and we are sorry our associates did not provide you with the service anticipated

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the order [redacted] The customer will receive a Kohl's Merchandise Credit in the mail in the amount of $for the missing itemsWe advise the customer to allow 10- business days to receive thisWe are unable to credit the entire orderWe are happy to honor the sale price of the item(s) once they come available

Kohl's Cash can be used only during the dates specified on the couponKohl's Cash promotion periods are always advertised on the Kohls.com homepage, our advertisements and at checkout, you will see a message stating how much Kohl's Cash was earned and the expiration dateWe apologize for the incorrect information she may have been provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is a follow up to my Revdex.com complaint [redacted] Kohls responded, however they did not follow through and credit my accountNow I have called Kohls times and this is my second complaintAs a note to kohls - I received the package that they claimed the shoes and pants were shipped inThis small package could not have fit a pair of shoes in itThe shoes were not includedThis is absolutely ridiculousKohls has lost a customer Regards, [redacted]

I totally dis agreeSince I have received the Khols cash the stores have always accepted the Khols cash after the dateWhoever has replied to this email is stating they only accepted by the expiration date and that is totally falseI feel I am being ripped off due to a change which a simple email or simple letter would have cleared upIf this is how Khols is going to treat their loyal customers this is very sad I still think they should honor the old Khols cash and not make any exceptions after the Chang on August 1stI'm sure a lot of customer did not knowI would even accept a letter to present to the store to use my Khols cashI am not asking for money I just want what's fairThis is not ten dollars this is eighty dollars I would also like the name of [redacted] of Khols and or an address as I will be reaching out to all Please help to resolve thisKhols is a multi billion dollar company, and it's just not fair [redacted]

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe refund amount will be for the actual amount paid for the item with the original transactionWe advise the customer to reply with her original receipt information starting with the date so we may review for any discounts or Kohl's Cash used

We recommend the customer visit his local Kohl's store with her receipt and request to speak with a Store Manager to assist with processing the returnWe apologize for any inconvenience

Our records indicate a refund has been processed for order [redacted] back to the form of tender usedIn addition, order [redacted] was delivered properly

Upon review of her Kohl's Charge account, we can confirm she is receiving paper statements in the mail and there is no indication of returned mail on fileThis would indicate statements are received and being sent to the correct mailing addressIn addition, she had made purchases totaling $ in which she has made payments only totaling $Whenever a payment is received, the payment is processed right away and posted to the customer's accountThe customer will need to make a payment of $by September 21st and we will waive the remaining $of the balance dueIf this payment is not received by this date, late fees will continue to be assessed and she will need to contact our Collections Department to make arrangements

We have reviewed your account related to your concerns regarding information appearing on your credit reportWe have determined that the information previously furnished to the credit reporting agencies is accurateUpdating the information as you have requested will create inaccurate representation of the status of your account with usThe integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with your request to update this information with the credit reporting agencies

We have reviewed the customer’s Kohls.com order number # [redacted] An authorization is placed on the account at the time an order is placed and charges to the account are not made until the items have shipped or are picked up in store With your order, the Fitbit was charged when it shipped and the Keurig was charged when you picked it up in storeFor online purchases, the authorization will drop off within hours, which is why you see that authorization removed at this timeAuthorizations for Buy Online Pick Up In Store drop off within the to day timeframeWe are unable to accommodate to customer’s request for any compensationWe apologize for the confusion

We are excited about our charge card program and would like to remind every customer about the advantages of having a Kohl's ChargeWe apologize if the customer felt pressured into opening an account however this is an optionalIn addition, as standard in the credit card industry, approval is based on several factors and does not guarantee an approval if all factors are not metWe stand behind the decision made with the customer's application

It has been brought to our attention that several third parties are offering Kohl's gift cards through pop-ups and direct emailsPlease be assured that Kohl's is not affiliated with any of these organizations, and we do not endorse or sponsor their programsUnfortunately, these types of emails are difficult to track and block as the senders regularly change their e-mail addressesWe apologize for any confusion

Our records indicate we received her complaint through a different channelUpon review of her Kohl's Charge account our records do not indicate the account has ever been paid offThe customer has already been advised to provide proof of payment She should contact the Collections Department at ###-###-#### to resolve the matter

We apologize to our customer for the inconvenience they have experiencedOur records indicate the order submitted on January 4, 2015, for a Sterling Silver Figaro Chain Necklace (qty2) was delivered according to the carrier tracking on January 9, We regret to learn that our customer did not receive the packageOur records further indicate that you contacted us on January 14, 2015, and advised that you did not receive the packageA $return was processed the next day - January 15, for the orderThis adjustment will reflect on the customer's bankcard statementIn order to submit a Kohls.com order for merchandise a form of payment is required to process the order We respectfully decline our customer's request for compensation

For the security and protection of our customer's account information, we are unable to communicate detailed account information via e-mail with a third partyWe recommend the customer advise her husband to contact our customer service line ###-###-#### directly for assistance regarding this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is a stupid response to see from Kohls, every rep said a different story and now I see they say the refund was already processed but I never saw my refund in my credit card accountThis is a very bad business practice where Kohls CSR says a different story and once you log a complaint with Revdex.com.org then they say the refund is already processedIf the refund is already processed why am I not seeing the money in my bank, now they may say it will take 7-"business days"I would never accept a response like this fro Kohls Regards, [redacted]

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit cardThis information is posted on our websiteWe are unable to accommodate the customer’s requestWe apologize for any inconvenience this may have caused