Kohl's Corporation

Some of our percent-off discounts may not apply to prestige brands of cosmetics, skincare, select prestige brands of fragrance; select electronics/electric brands; select sporting goods; food items and Nike merchandiseA complete list of our excluded brands/items is located on Kohls.comWe apologize for any inconvenience

If the proper paperwork was not received to process the rebate, we are unable to send a rebate to the customer. We again advise the customer to contact our Rebate Center for additional details on sending the correct paperwork and/or to confirm if the paperwork received was correct. We apologize for any confusion.

We apologize he has not received a telephone response backOur Kohl's Charge linked coupons can only be applied to the Kohl's Charge and cannot be split between a different form of tenderWe advise the customer to reply with the receipt information, starting with the date, to determine the details of the return

Our records indicate the payment was made on November 6th which is after the payment due date of November 5th. In addition, the $25.00 late fee has been waived as courtesy. If a payment is not made by the due date, per our Cardmemeber Agreement, a late fee will be assessed.

We stand behind the decision made by our Loss PreventionIf the customer is requesting the ban be lifted she is able to submit a request to the following address [redacted] Kohl's Corporate Office [redacted] ***

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotionHowever as of August 1st, we will be enforcing this policy and allowing for a grace period of hours after date of expiration to accept Kohl's CashHis feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policy

Upon review, we have processed a return back to the form of tender usedYou will receive a Kohl's Merchandise Credit in 7-business daysThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIn addition, our records do not indicate an additional credit of $towards a replacement orderHowever, we will honor free shipping as well as 30% off of a new replacement orderWe apologize for any inconvenience

We have processed a refund for the original order [redacted] in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterUpon review of the replacement order [redacted] , she was not charged a shipping charge for this orderShe can keep the unwanted itemIf she no longer wants the item, you can donate them or drop them off at your local Kohl's store

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the missing item in order [redacted] on 12/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the item, we are happy to honor the original sale price of the item

Upon review of the order [redacted] , we were unable to verify the order for security reason as this is why the order was cancelledWe apologize for any inconveniences

I have tried thisI have been told after being on the phone for long periods of time that they have checked I have been told that the account I have is active and there are no problems I have been told that I do not have an account but can open one at any time It is become very obvious that this has been a colossal waste of timeI am deeply disappointedI can remember a time that the Revdex.com stood for the customer not the company I can remember a time when a company that committed fraud would not be able to walk away from it I guess the Revdex.com is no longer the consumer advocate that it used to be Fortunately there are other avenues such as [redacted] ***, the TV consumer advocates, etcthat I can pursue They have cheated meYou are allowing it We evidently need better laws and more regulations against the dishonest companies that promise but don't deliverThis should have been solvedThey promised me rewards if I bought their merchandiseThey have blocked me from opening the account and are refusing to fix the problems I have stated repeatedly that I have followed all of their directionsI have sent emailsI have made phone callsThe end result is no helpThe dishonest company wins with the blessings of the Revdex.comThey should be required by law to provide what they have promised

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Kohl's has asked for an order # to honor their responseThe original order number was: [redacted] 1- StNichols light up candle #= 22.494- St Nichols candles(sm) #95398106= each1- Sonoma suede tall boots, grey, womans #= $39.991- St Nichols Angel snow globe = 24.991- Croft & Barrow shirt womans small = 9.99Total = 84.33Shipping = FREEPlease be advised: my NEW ADDRESS: [redacted] (***)Phone: ###-###-#### [redacted] ***Please send immediately as some of this was for Christmas Regards, [redacted]

We ask the customer to reply with the sku/UPC numbers or order numbers of the duplicate items so that we can schedule a UPS pifor the itemsOnce we have this information and the pirequest is scheduled, an immediate refund will be processed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Even though, they did not notify me personallyI found out that they found the chargesThe charges were being incorrectly made by Kohl's and were charging my checking account instead of my sister's for her credit card paymentsIt was definitely a mistake by Kohl's and they are in the process of fixing the problemI no longer wish to pursue them through the Revdex.comThank you! Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is reluctantly satisfactory to me. I would like to add that 14-30 business days to wait for the refund is ridiculous! Initially, they said a refund could take 10 days and now it has lengthened to over a month. I believe that they do this in the hopes that people forget to look for the refund and maybe never get it. I assure you and Kohls that I have put a note in my calendar to keep looking for the refund and if I don't receive it by June 1 (which is RIDICULOUS), then I will begin legal action. Regards, [redacted]

A new Rewards account has been created for herAll information from the old account has been merged to the new accountThis includes the e-mail address as wellThe new Rewards account number is [redacted] She will need to log into your shopping account and she will receive a prompt on the right side of the screen asking to enter your Rewards account number and date of birthWhen she enters her information she is accepting the terms and conditions of the programOnce she visits the store to use her new Rewards account, please provide the POS with the telephone number and she will receive the bonus sign on pointsWe advise the customer to continue to login to the shopping account prior to placing orders online so the points are added correctly

Upon review, we adjusted a total of points to the customer's Yes2You Account with Rewards ID [redacted] This will be included in the total points for the month of MarchA Rewards Certificate will be sent out the first week of April

We have reviewed the customer’s concernsOur records do not indicate any pending Kohls.com ordersAt this time we advise the customer contact their bank directly to release any pending transactionsWe regret any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I didn't see any efforts from Kohl's to resolve my case Regards, [redacted] **

Upon review of her Kohl's Charge account, the transaction has been voided and there are no pending charges on the accountThe next payment is due on August 16thWe have closed the account per the customer's request