Kohl's Corporation

We apologize for the inconvenience our customer has experiencedA $return has been processed today for order [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I attached all of the information previously to reflect that the not only the website had errors, but the customer service rep was in the wrong for not checking to see that the orders had gone through Also when a Kohls cutomer service representative opens a Claim # for overdraft fees because they are the fault of the company and then the company fails to stand behind the statements and actions of their customer service representatives, this is fraudulent action on the part of the company for failure to honor a verbal contract and extremly bad business practices Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told back on 9/3/that I would be receiving a merchandise credit in 10-business days thenI never received it, I had to call back to find out what was going on 9/A month later I am still waiting on the merchandise credit! Instead of just re-ordering the items with the merchandise credit like I was told on 9/29, they just mailed me out another merchandise creditI don't understand why I have to wait more days on a merchandise creditIf there was an issue with you sending me the merchandise credit the first time I would think the solution would be to overnight me the merchandise credit with a tracking number to ensure I received it or just re-order the items I wantInstead I have to wait to see if I will even get the merchandise credit in the mail this timeIts a month later and I am still waiting on the items that I need by the end of this monthAt this point I don't think I will get the items that I need by 10/because I have to wait to see if I will even get the merchandise credit in the mailI explained this situation when I called on 9/and that is when I was told that I could just call customer service and they would re-order the items for me using that merchandise creditThis is a lot of back and forth when all this can be prevented if Kohl's would just re-order the items that I need Regards, [redacted]

Upon review of order [redacted] , our records indicate a refund in the amount of $was processed back to the form of tender used on 12/29/In addition, a credit for the shipping charge was processed on 01/02/in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterUnfortunately, we are unable to ship the itemWe apologize for any inconvenience

Upon review, we can confirm a pirequest has been scheduled and the item has been retrievedOnce it reaches our Fulfillment Center, a refund will be processed back to the form of tender usedWe are happy to honor the original sale price of a replacement orderWe apologize for any inconvenience

We have forwarded the customer's request our Collections Department to stop all communication to the customerAll future correspondences will be executed via US mailIf you have any further questions, please do not hesitate to contact our Collections Department directly at ###-###-####

We have reviewed the customer’s concerns regarding their Yes2You rewardsKohl’s offers merchandise to consumers through this site and its retail storesKohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to othersKohl's reserves the right, in its sole discretion, to limit the quantity of items purchased per person, per household or per orderThese restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping addressThe customer has been informed his online shopping account has been deactivatedThe customer is still welcome to shop in storeWe will not be accommodating any request for any credit

Upon review of the order [redacted] , our records do not indicate gift wrap was charged for this orderIn addition, a refund for the shipping was submitted back to the Kohl's Charge account on 11/The customer should have received this creditWe processed an additional $credit back to the form of tender used as the customer was advised a total of $would be credited back to the accountWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our records indicate a refund has been processed for the original order and a replacement order has been placedWe are happy to send a $gift card for the loss of her Kohl's Cash due to this errorPlease 10-business days for you to receive the gift cardWe apologize for any inconveniences

We have reviewed the customer’s claims regarding their Kohls.com ordersWe are able to confirm that the customer was refunded properlyWe are unable to accommodate the customer’s request to be compensated for their timeWe do apologize for any inconvenience

We are unable to release our telephone records at this timeWe have mailed a $gift card to the customerPlease allow 10-business days to receive itWe apologize for any inconveniences

Upon review of our customer's Kohl's Charge account, we have taken the necessary steps to update their credit profile to reflect as current with zero delinquenciesWe advise our customer that it may take up to days for this information to reflect on their credit profileA letter was mailed to our customer and may be used as evidence of the correction in process, in the interim

Upon review of order [redacted] , a 30% off discount was applied, $of coupon as well as additional credits totaling $to the orderPer our calculations, the difference remaining that she should have received is $We have applied a credit back to her credit card for this amountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Upon review of the order, we can confirm a refund was processed for the order on 01/15/and mailed to the customer on 01/However, the incorrect mailing address was listedWe have remained the Kohl's Merchandise Credit out to the customerPlease allow 10-business days to receive itWe apologize for any inconvenience

The customer did not receive a confirmation email because the order did not completeThere is no record of an order for the customer in our systemAn authorization hold would reflect on the bankcard since an attempt was made by the customer to submit an order - the authorization hold for the funds will drop offWe had no issues with orders not successfully completing during that time periodAs a courtesy, we will adjust the prices for the items listed in this complaint After the customer submits their order, we ask the customer to please provide their order number to [redacted] and the adjustments will be made

Upon review of the customer's account, she will need to speak with our outside Collection Agency to spayment arrangements with the accountThey can be reached at 888-828-In addition, the customer has been contacted by us on several occasions via telephone as well as sending out a monthly billing statement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.While I appreciate finally receiving a refund for the items after a month I feel that I should also be compensated for the extra amount I paid in shipping for those two items Those two items took my total to an amount where a higher shipping charge was charged Seeing as how the items never shipped and without them my shipping total would have been lower I feel that Kohls should also refund the difference in shipping While I know this is only a small amount, Kohls is the one who screwed up and never shipped my order so why should they make extra money off of me Also why would you even offer to allow me to reorder an item that clearly is no longer even available Kohls took so long to deal with this issue that the item in all colors and sizes is sold out Had this issue been dealt with in an appropriate time manner I could have reordered However, again because of their issues and incompetence I dont have that optionKohls seems as if they could care less about the issues they have caused in their non-nonchalant response [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although at this point almost a month after Christmas I am informed that the items I ordered online were not shipped due to negligence I do understandI understand that human error existsI understand that mistakes happenWhat is frustrating is the response and the lack of empathy I have gotten from Kohls after the factI have been a loyal khols shopper for many many yearsDurring this Christmas season I bought a Kichen Aide Pro mixer, ninblender, kids apparel, I have spent thousands of dollars at my local store and had I known this was going to be such a night mare I would have trusted the postal service insteadAnyhow I feel as though there is no sense of loyalty towards loyal customersEven though this was just a small purchas that I made,I am a regular Kohls shopper I had planned to make a few more larger purchases later this winter, my house hold will be needing a new carpet cleaner and vacuumBut the treatment that I have received from each employee has been in general "oh well lady " I'm just so disapointed In kohlsI always tell people how wonderful kohls is, and people at work call me the kohls lady, but now not anymoreI'm done with themI will be closing out my accounts with themThanks for your lousey treatment of loyal customers Kohls.
Regards,
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