Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, IF I actually receive the refund.I do not understand how the refund could have been sent to the wrong address. The original shipment was sent to the right address; Kohl's sent UPS to the right address to pick up the order for return; and I confirmed my mailing address with customer service before AND after 1/19.Also I hope the money I spent (in conjunction with Kohl's cash) is refunded, not offered as in-store credit
Regards,
*** ***

Our Fraud Department has advised the customer we are unable to release the funds back to the customer's Kohl's Cash certificateWe stand behind the decision of our Fraud Department and consider this matter closed

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to
text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit cardWe apologize for any inconvenience this may cause you

Our records indicate the $credit has been applied to the account and the account is in good statingUnfortunately, we are unable to reopen the account given the terms we previously stated

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $for the incorrect item she received with her Kohls.com order# ***We advise our customer to
allow 10-business days for the credit to appear on her Kohl’s Charge
accountWe apologize for
the inconvenience

Upon review, a purchase would need to be made from the registry prior to the $gift card reward would be sent to the customerWith review of the registry, our records do not indicate an item was purchased off of the registryWe will honor the offer extended to the customer and apply a $credit
to an online order placedThe customer will need to reply with new order number to apply credit

The customer was informed we were not able to
fulfill the entire order before the first shipment was sent on
12/04/Kohl's
Cash can be used only during the dates specified on the couponWe stand by our
previous statementWe will not accommodate the customer's request
for a credit, as his Kohl's Cash was still valid during the redemption
period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told that I would receive a credit and the necklace free of chargeI spoke with a representative named *** on 12/16/She told me she would credit me and ship the necklace for freeYou need to view the recordingWhat happened to customer serviceI have been shopping at Kohl's for a very long timeLook at my profile.I always shop there never had any problemsNow you corporation should abide by what its representatives say. I would think you would want to keep a loyal customer that you have had for yearsIf I don't get this then I will no longer be shopping ay Kohl's .Thank you
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records indicate the address update to our customer's account on August 4, 2013, was attributed to a system driven change due to information received from the Experian consumer reporting agencyIn an effort to better service our customers, we partner with Experian and the National Change of
Address (NCOA) database to ensure that customer addresses are currentThe system driven change may occur when the consumer reporting agency is reporting a different address for the consumer, or there may have been some previous credit activity that caused the address information to merge onto our customer's credit reportThe address on the account was updated on July 25, 2014, to reflect the same as the address listed on this complaint
We regret that our customer was not provided a receipt for the $transaction as they requestedWe will mail a receipt today for the September 15, transaction that was made at our Steeplechase, Texas store for our customer's recordsThe receipt is signed and reflects the items purchased that are Men's Casual Pants and Men's Dress Pants
We have removed the $late fee that was on the customer's accountThe account reflects as closed by customer and the balance is zeroWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter Kohls has still not try to remedy the situationThey have not contacted meThey just don't care What they did was unethicalI'm not sure if it was legal or not
Regards,
*** ***

We recognize the importance of providing
great service at all timesWe make every effort to ensure that interactions with our associates are more than satisfactory and that outstanding customer service is providedWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret this was not the case for the customerWe advise this is being reviewed internallyOur records indicate an e-mail was sent advising the item was cancelledWe apologize for any inconvenience

Upon review of her Kohl's Charge account, our records indicate she has received credits in the amount of $for the dates requestedIn addition, a letter was mailed at her request, outlining the details of the creditWe have credited the correct amount to back to her Kohl's Charge account at
this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Though, I saw this legal disclaimer on their website, this canned response does not address their customer service reps inconsistency of response, the fact that the same item has been listed at a different price, or rather two pricesOne at the top of the listing, another at the bottom of the page, neither of which are any of the prices their reps attempted to charge meThey have not addressed the complete waste of my time or tried to truly address the price of the item with meThey have asked for the item SKU, even though I already sent them screenshots of the item page in questionI've never seen a more lazy, incompetent customer service department outside of fast food establishments in my lifePerhaps what they need to offer me is a job

We apologize for the inconvenienceWe are happy to schedule a UPS pifor the item if she would likeThe item would need to be packaged with the packing slip attached and set out for the UPS driver to retrieve the itemOnce the item has reached our warehouse, a refund will be issuedIn
addition, if she would like to place a new replacement order for the item, we are happy to honor the original sale price of the item

We have processed a credit back to our customer’s Kohl’s Charge account
in the amount of $for the mis-shipped item from her kohls.com order#*** on 12/We advise our customer to allow 10-business days for the credit to appear on
her Kohl’s Charge account

Upon review, we can confirm the purchase will be removed from his Kohl's Charge accountWe advise him to provide details regarding his claims of cash beign taken from him as the unauthorized purchase was misposted to his Kohl's Charge account

Upon review of recent order, we can confirm a Kohl’s Merchandise credit was mailed to you in the amount of $Please allow 7-business days for you to receive this. In addition, while reviewing the other orders he placed, items were cancelled due to being out of stock and items were not
properly shipped causing a mis-ship of the orderWe have measures in place to ensure matters as such are reviewed internallyWe apologize for any inconvenience caused

We received the customer's complaint through a different channelWe are currently reviewing the customer’s clams and will reply to the customer via the initial channel we received her complaint

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the original order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
later. We are happy to honor the sale price of the items once they come available as they are currently out of stock

We apologize for any confusion however, as stated, the customer as well as his mother-in-law was advised of the procedure to followAgain, we are unable to provide reimbursement