Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** No, I don't believe my complaint has reached the highest office in your companyIf it did, it would be resolved to my satisfactionYes this complaint with Revdex.com was filed after a refund was issued, AGAINST MY REQUESTI would like the name and address of the *** *** so that I can contact them directly

The attached receipt only indicates what was applied however does not indicate what discounts the customer had that were not appliedAgain, we advise the customer to reply with the additional 30% promotion and barcodes listed on the unapplied Kohl's Cash so that we can research further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We received the customer's complaint through a different channel and have resolved directly with the customerA replacement order was placed and the necessary credits will be adjusted as promised to the customer

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am very appreciative of your assistance in getting this matter resolved I reached out to Kohls and was told that although they sent the merchandise credit by mail on May 20th, it will take between 14-business days to receive (according to an email I received today) I would like to wait to close this case until I receive the referenced refund before closing this case if possible, just to make sure that I do receive it The latest possible date within that time range is June 30th so hopefully things will be resolved by then. Regards,
*** ***

Without proof of cash being paid, the refund was processed correctly

Our dollar-off coupons are limited to one per person/household and are non-transferableIf the customer received or collected multiple dollar-off coupons from newspapers or e-mail siincentives, they would only be allowed to use oneThe customer would not be able to return on a different date
or time and use the other coupons, nor would they be able to break up their order into smaller purchases in order to use a dollar-off coupon on each of the smaller purchasesAny other restrictions or limitations associated with the coupon would also applyOf course, if the coupon stated that it was valid in conjunction with other specific coupons, we would certainly allow it in accordance with the associated restrictionsWe stand behind the decision of the store

Our records indicate she was previously advised of our return policy and options as we received her complaint through a different channelThe customer was advised to reply with Kohl's Charge or Bank card number to research purchase information

A $refund was processed for the vacuum todayThis adjustment will reflect on the customer's bankcard statementWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The refund was reduced to $34.33, which is the $and $credits applied, due to a $off coupon used with the orderPer our policy with any dollar-off coupons, a portion of the refund will be reduced if any amount is returned

We are unable to locate an order number with the information supplied in this complaintWe advise the customer to reply with the order number to properly research the issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have researched our customer's concern and it appears we have processed a refund in the amount of $which was applied to the Visa ending in This was applied on November 02, We have confirmation that the tender used has accepted our refundThe customer would need to contact their
bank to inquire about their return

We respectfully stand behind the previous statementWe consider this matter closed

We recognize the importance of providing
great service at all timesWe make every effort to ensure that interactions with our associates are more than satisfactory and that outstanding customer service is providedWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret this was not the case for the customerWe advise this is being reviewed internallyOur records indicate an e-mail was sent advising the item was cancelledWe apologize for any inconvenience

Too bad I called to get this so called deal you offered and was declined by customer service reps so clearly you do not stand behind anything but your continued lies!!!! Where do you get the right to consider something closed when you don't even follow through with what was originally offered and noted here within these Revdex.com communicationsWay to not follow your online written policy or the ones you outlined here in this communication.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, IF I actually receive the refund.I do not understand how the refund could have been sent to the wrong address. The original shipment was sent to the right address; Kohl's sent UPS to the right address to pick up the order for return; and I confirmed my mailing address with customer service before AND after 1/19.Also I hope the money I spent (in conjunction with Kohl's cash) is refunded, not offered as in-store credit
Regards,
*** ***

Upon review of her Kohl's Charge account, our records indicate she has received credits in the amount of $for the dates requestedIn addition, a letter was mailed at her request, outlining the details of the creditWe have credited the correct amount to back to her Kohl's Charge account at
this time

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $for the incorrect item she received with her Kohls.com order# ***We advise our customer to
allow 10-business days for the credit to appear on her Kohl’s Charge
accountWe apologize for
the inconvenience