Kohl's Corporation

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They have now charged me cents of interest from this transaction and I still have not seen it the original amount refunded yet
Regards,
*** ***

We apologize for the frustration this has caused our customerSince we verified the order was canceled, we have processed a refund in the amount of $back to our customers VISA ending in on July Please know this can take an average of seven days to appearAdditionally, we have
processed Blue Kohl's Cash in the amount of $via email on July 25, which has a day redemption periodOnce the credit has come through, our customer is welcome to reorder this item on Kohls.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was eligible for kohls cash, I earned kohls, cash, and kohls clawed it all back even though I spent over the $requirement to earn the kohls cash even after any returnsThey ripped me off, and they don't careCustomer service has been rude and indifferent, and this sales practice is unethicalThey owe me the kohls cash I earned. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are happy to price match with select competitors and honor any additional Kohl’s discounts up to 15%Upon review of the order, the customer used her 30% off coupon and per our price match policy, we are only able to honor up to 15% offAt this time, the order has reached a stage in our
fulfillment process where cancellations cannot take placeWhen the customer places an order at Kohls.com, it immediately drops into our fulfillment center flow under "Submitted" as an order statusUsually within one hour, the order has moved on to "Fulfillment" statusOnce the order has moved to "Fulfillment" status, we are unable to change or cancel the orderThe customer can refuse the package once the carrier tries to deliver them if she does not want the itemsWe apologize for any confusion

We advise the customer to reply with the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number, and product information such as the sKu or UPC number to verify the rebate. Once we have this information, we will be able to
fully process the rebate. We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I asked associates for me to use it for future orders but they werebt willing to give me the percent that is what im asking for and if you have read what I wrote you would know that, nd fo all the imcompetent people I had to deal with to.place a simple order you shouldnt have a problem sending me a written percent off coupoi could use in a store
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I talked to a customer service manager that I know, and she said that the amount that was refunded was the Clarence price of the itemThe color that was a gift (poppy) is the newest color and was never on clearanceI feel that this company took advantage of my wife, whom does not collect fiesta, because she didn't know the valueShame on kohls for not following their own policyWhen I asked when the sales price within the past weeks was $, and was told they didn't have that infoYou are a large corporation, don't lie and say you don't have the sales price info.
Regards,
*** ***

We apologize for the inconvenienceAs stated we are unable to ship an item without a form of payment attached to the orderIn addition to honoring the original sale price of a replacement of the item(s), we are happy to provide an additional 30% off of the orderIf the customer wishes to accept this, we advise her to reply with the new order number to make the adjustments

Again, we understand and apologize for the inconvenience however, we are unable to issues a $Rewards certificate she this was not earned by the customer but rather a system error

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the missing items in order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours
could be sooner or later

Upon
review of order *** we are unable to
cancel the order as it shows deliveredA credit return was processed
back to her VISA 12/04/We advise our customer that returns may take 14-
business days to post to most major credit card accounts

Unfortunatly, we are unable to credit the customer for shipping chargesHowever we are happy to honor the sale price on the item once it becomes available

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's is apparently incapable of READING my complaint in the first placeIf they had, they'd know that I have been in contact with the fraud department multiple timesEach time, I am told the issue is resolved, yet I STILL have an $fraudulent charge on my card! We are to the point where SOMEONE NEEDS TO CALL ME from the fraud department because I'm sick and tired of wasting my time with these people who make promises and leave me up the creek without a paddleI am seething right now-this company could care less about the customer, just another number in their pathetic book
Regards,
*** ***

We have researched the customer’s concerns regarding order
number # ***A system error occurred when the return was processedAt
this time I can confirm that a credit of $was
processed back to the
original form or tenderUnfortunately the desired merchandise is out of stock
at this timeWe apologize for the inconvenience

I do not accept the response because I had already paid for the items, I did not want a refund I wanted the itemsI also think it is absurd to not offer any sort of compensation for the fact that it is now nearly February and my family members never received their giftsBasically, I was led to believe that the presents would be arriving, while Kohls held on to my payment for months (I ordered in November)Due to Kohl's incompetence my family members will not be getting the gifts that I bought for them (and paid for months ago)Giving me only what I paid months ago does NOTHING for the fact that I have waited months for these items, and now my family members will not even be getting themAs I stated a LOT of times with kohls.com customer service on the telephone, I did NOT want a refund, I wanted the items I ordered and paid for months agoI want compensation because Kohls did not fulfill the order, and they held onto my payment for over months

Our records indicate all charges have been removed from the customer's account as we have received the proper documents to close the caseWe consider this matter resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Why, or how would one pay for an order before placing it? I am not happy with the refund or $coupon, (which was mine taken from me by Kohl's to begin with)This has been a major inconvenience.]
Regards,
*** ***

We have mailed the three gift cards to the customerPlease allow 7-business days to receive themWe appreciate your patience with this matter

Our records indicate she has reached out
to us through a different channelThe customer has already been informed by
the Advisor that we would honor the prices of her original order when the
merchandise becomes availableIn addition,
the customer is required to provide
bank statements to verify her debit
card deductions claimOur records do not match this claim We would
advise the customer to provide this information to the Advisor
who originally addressed her complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since their response states they're standing by their original statement which didn't actually cover the issues presented, we appear to be at an impasse.If they're unwilling to address this directly via the Revdex.com route, I'll have to review other methods to try and recover the missing goods (i.esmall claims)
Regards,
*** ***