Kohl's Corporation

Upon review, we can confirm the purchase will be removed from his Kohl's Charge accountWe advise him to provide details regarding his claims of cash beign taken from him as the unauthorized purchase was misposted to his Kohl's Charge account

Our records indicate the refund has been received as of dateWe consider this matter closed

Returns processed back to a Kohl's Charge account are removed from the balance not from the total payment amount dueIn addition, our store associates do not have access to customer's Kohl's Charge account detailsPer the Cardmember Agreement, a late fee is assessed when a payment is not received
by the due dateWe are unable to waive the late fee

Upon review of the items ordered in July, the prices listed for those items were listed in errorWe reserve the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product
descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemWe are unable to honor the incorrect price per the above policy

On Thu, Nov 20, at 11:AM, *** *** *** wrote:This is resolved

Kohl’s
strives to offer quality merchandise at a great price, with both our name brand
and private label merchandiseWe would never intentionally offer
defective merchandise. We have processed
a credit of $for the shipping charges assessed. We apologized for any
inconveniences

Upon review, due to the issue being related to a lost kohls.com order, we are only able to honor the earned Kohl's Cash and 30% off a new order placedWe are unable to send a physical 30% off coupon or Kohl's Cash

We are unable to provide immediate credit as the return was processed back to a Kohl's Merchandise CreditThe refund amount was mailed to the customer as previously statedPlease allow the time-frame indicated to receive it

Please note the telephone number that contacted you is a valid phone number that belongs to Kohl’sWhen you dial the phone number, you receive the message ‘Welcome to Kohl’s, where you can always expect great thingsFor efficient service, please choose one of the
following options; to enter your account number, press to enter your social security number press 2, to speak with a customer service professional, press 0’We may contact accountholders to provide a payment reminder or to discuss other account concernsUpon review of your account, a minimum payment was due on August 10th in the amount of $We have not received a payment therefore your account is past dueWe encourage her to contact our Collections Department at ###-###-#### to make payment arrangements in order for the calls to stop

Upon review, if a warranty was included with the item, the warranty would have been through the manufacturerThe customer would need to contact the manufactured to have item replaced just as she did with the knife setWe are able to process a return as this is a part of our No Hassle Return
policyWe apologize for any confusion

We have processed a refund for order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

On Sat, Dec 20, at 8:AM, *** *** wrote:Kohl's Just responded and sent me by mail a Refund in a check on the shoesNo other and no moreThe exact on the shoes. Thanks so much for helping me Claim# *** The email that was handling this case is: ***

Our records indicate a customer initiated $payment was made on December 18, 2014, via telephone by following the phone promptsThe IVR is not able to submit a payment on its own - a verfication process is in place that needs to be completed by the customer. On
December 19, 2014, our customer made a $phone payment with an associate. A customer initiated stop payment was applied to this payment. As a courtesy to the customer we have applied a $credit as reimbursement for the return check feePlease note that customers may make multiple payments at any time on their account and this is not uncommon. Regarding the account closure, the associate confirmed twice if the customer wanted the account closed before proceeding to do soWe apologize for the inconvenience our customer experiencedWhen an account is closed customers are required to reapply if they would like an account in the future

We have reviewed the customer's Wedding Registry information
It appears we did previously send the customer's Ever After Rewards but
she had opted out of registry e-mails At this time I can confirm that the
e-mail team has re-sent the gift to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I, however, continue to await the adjustment to my AMEX account for the agreed upon purchase price.Regards,
*** ***

Upon review, we can confirm the earned $Kohl's Cash was applied to a new order placed by the customerWe apologize for any inconveniences

Upon review of the order, a label was never created for the missing items which means the package was never picked up by our carrierWe have processed a full return for the missing items back to the form of tender usedWe are unable to reship the items however if he would like to reorder the
items, we will honor the original sale prices and an additional 15% offWe advise he contact us with the new order number to make the adjustmentWe apologize for any inconvenience

Upon review of order ***, a refund in the amount of $85.00, has been processed back to the form of tenders usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later
We apologize for any inconvenience

Upon review of order ***, a refund has been processed back to the form of tender used in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe
apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help I can't understand why a company would go though all this run aroundWhen I asked the manager at Kohl's to close my account and mail me the remaining balance he told me that was impossibleOnce again thank you for your help
Regards,
*** ***