Kohl's Corporation

On Thu, Nov 20, at 11:AM, *** *** *** wrote:This is resolved

Kohl’s
strives to offer quality merchandise at a great price, with both our name brand
and private label merchandiseWe would never intentionally offer
defective merchandise. We have processed
a credit of $for the shipping charges assessed. We apologized for any
inconveniences

As listed in our Cardholder Agreement, we may close your Account or suspend your credit privileges or any feature on your Account at any time for any reason, including Account inactivity, without noticeIf we close your Account or suspend your credit privileges or any feature, we will not be liable
to you for any consequences that resultIf you or we close your Account, you and any authorized users must stop using your Account immediately and destroy all cards or return them to us upon requestYou will continue to be responsible for charges to your Account according to the terms of this agreement

We are unable to provide immediate credit as the return was processed back to a Kohl's Merchandise CreditThe refund amount was mailed to the customer as previously statedPlease allow the time-frame indicated to receive it

Upon review of the items ordered in July, the prices listed for those items were listed in errorWe reserve the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product
descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemWe are unable to honor the incorrect price per the above policy

Upon review, due to the issue being related to a lost kohls.com order, we are only able to honor the earned Kohl's Cash and 30% off a new order placedWe are unable to send a physical 30% off coupon or Kohl's Cash

Please note the telephone number that contacted you is a valid phone number that belongs to Kohl’sWhen you dial the phone number, you receive the message ‘Welcome to Kohl’s, where you can always expect great thingsFor efficient service, please choose one of the
following options; to enter your account number, press to enter your social security number press 2, to speak with a customer service professional, press 0’We may contact accountholders to provide a payment reminder or to discuss other account concernsUpon review of your account, a minimum payment was due on August 10th in the amount of $We have not received a payment therefore your account is past dueWe encourage her to contact our Collections Department at ###-###-#### to make payment arrangements in order for the calls to stop

Returns processed back to a Kohl's Charge account are removed from the balance not from the total payment amount dueIn addition, our store associates do not have access to customer's Kohl's Charge account detailsPer the Cardmember Agreement, a late fee is assessed when a payment is not received
by the due dateWe are unable to waive the late fee

Our records indicate the refund has been received as of dateWe consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review, we can confirm the earned $Kohl's Cash was applied to a new order placed by the customerWe apologize for any inconveniences

Upon review, if a warranty was included with the item, the warranty would have been through the manufacturerThe customer would need to contact the manufactured to have item replaced just as she did with the knife setWe are able to process a return as this is a part of our No Hassle Return
policyWe apologize for any confusion

Our return policy
indicates if a receipt was not present the customer could receive one of the
following
•A full refund on
your original tender if you paid with a Kohl's Charge or any other major credit
card
•An even exchange
•A Kohl's Merchandise Credit based on the lowest 13-week sale
price
•A corporate-issued refund
This information is listed online and in-storeThe customer would need to
present the original receipt to receive her original purchase priceWe stand
behind the refund given to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, they have issued the refund and this resolution is satisfactory to meThank you for your help, before filing the complaint the company was completely unwilling to help me or issue the refund that I deserved
Regards,
*** ***

I would like the complaint to stand.This issue took too too long forthem to respond and I have dealt with several customer service representatives who have never given me the correct information.First they asked me to take the item back to a local store when I have none, then ship it back for a refund even though it was there errorOn top of that when I finally do get someone to help me with a exchange they say they will process it and send the item for pick upThen I get an email my item was refunded but I was charged the full amount??? this is too much of a run around for a company that has no remorse on thisCustomers shouldn't have to jump through hoops and tapdance so they can get a item they can wearYour company promises us clothing via their advertising but you send me something unwearableyou want me to pay for your error.It was only after this complaint was I refunded anything for thisIm sorry but your company handled this very very poorlyIt was error after error and blatantly-disregarding the customers needs on the whole scenarioNo remorse from your company what soever

Upon review of order ***, a refund has been processed back to the form of tender used in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe
apologize for any inconvenience

We have partnered directly with our Rewards Team who advised the customer's certificate will be e-mailed to the e-mail address provided on the registryWe apologize for any inconvenience

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis
information is listed online and in-storeWe stand behind the refund given to the customer

Our records indicate our customer earned a $Rewards Certificate on 11/01/14. The expiration date for this certificate was 12/01/14. The $was applied to a purchase made on 11/02/at our Fenton, Missouri storeThe total purchase amount is $and Mens Fragrance, Plush Kick,
Mens Wovens and Mens Knits were purchased on that dayThe expiration date for this certificate was December 1,
Also, a $certificate was earned on 12/01/and this certificate has not been used and expires on 12/31/We hope this information is helpful to our customer

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowthe orders have started back on 11/and I have still not recieved any packages from your company please call me at ###-###-#### for more information I have all order numbers and receipts. I have been embarrased over the phone in the store and this is unexeceptable if I dont get a phone call asap my complaint will stay
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***