Kohl's Corporation

Upon review of order ***, a refund in the amount of $85.00, has been processed back to the form of tenders usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later
We apologize for any inconvenience

Upon review of the customer's account, we can confirm notification was sent to the customer on 12/11/advising the account would be closed due to inactivityIn addition, per our Cardmember Agreement, we have the right to close an account at any timeWe are unable to reopen the account however we
encourage the customer to reapply within six months for a new account

We have processed a refund for order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

We have reviewed the customer's Wedding Registry information
It appears we did previously send the customer's Ever After Rewards but
she had opted out of registry e-mails At this time I can confirm that the
e-mail team has re-sent the gift to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My first contact was with the Kohls Reward Center. This is the complaint I have with *** and how he handled it stating there was nothing more he could do. That they didn't recognize the Store UPC code. So, I didn't know where else to turn but to the store where I purchased it. The store kindly helped me.No need to contact me any further. Your Rewards Rebate center is in need of help with Customer Service training
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help I can't understand why a company would go though all this run aroundWhen I asked the manager at Kohl's to close my account and mail me the remaining balance he told me that was impossibleOnce again thank you for your help
Regards,
*** ***

We are unable to release the amount back to the customer's Kohl's Cash certificatesWe advise the customer to contact our Fraud Department for additional detailsThey can be reached at ** ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is completely unacceptableKohl's admits fault for the order error therefore the money they were able to deduct from my account immediately upon the order date of 10/10/should be returned to me in the same wayI should not have to wait again for another days which I have already waited daysI am very disappointed that even the Revdex.com can't get any better customer service from Kohl's than I canI feel at this time my only hope for a resolution and to make people aware at the biggest online shopping time of the year that Kohl's customer service lacks professionalism and I will be turning this situation over to our local news station to investigate
Regards,
*** ***

Our records indicate a customer initiated $payment was made on December 18, 2014, via telephone by following the phone promptsThe IVR is not able to submit a payment on its own - a verfication process is in place that needs to be completed by the customer. On
December 19, 2014, our customer made a $phone payment with an associate. A customer initiated stop payment was applied to this payment. As a courtesy to the customer we have applied a $credit as reimbursement for the return check feePlease note that customers may make multiple payments at any time on their account and this is not uncommon. Regarding the account closure, the associate confirmed twice if the customer wanted the account closed before proceeding to do soWe apologize for the inconvenience our customer experiencedWhen an account is closed customers are required to reapply if they would like an account in the future

On Sat, Dec 20, at 8:AM, *** *** wrote:Kohl's Just responded and sent me by mail a Refund in a check on the shoesNo other and no moreThe exact on the shoes. Thanks so much for helping me Claim# *** The email that was handling this case is: ***

We are unable to refund the customer for the pricing error as the item she was looking to purchase was not for the discounted priceWe apologize for any inconvenience

Upon review, we received her concern through a different avenueShe has been advised the pending charges have been removedIn addition, we encourage her to return the incorrect order to the store once it arrives to receive an immediate refund

Upon review of the order, a label was never created for the missing items which means the package was never picked up by our carrierWe have processed a full return for the missing items back to the form of tender usedWe are unable to reship the items however if he would like to reorder the
items, we will honor the original sale prices and an additional 15% offWe advise he contact us with the new order number to make the adjustmentWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I, however, continue to await the adjustment to my AMEX account for the agreed upon purchase price.Regards,
*** ***

Revdex.com:
After filing my complaint with the Revdex.com and calling Kohls Corporate Office twice, I was finally able to speak with someone who informed me what exactly had happened He stated that my original call on December 3, 2014, did not begin any refund process like I had been toldThe customer service department was still looking into where the merchandise went and had not started a refundThey kept pushing to have me reorder the original merchandise and pay a 2nd timeAfter calling corporate a second time, I received an email stating that the refund had been started and I would have it within days, not the 7-business days that I was told in the beginningI should not have ever had to call corporate in the first placeWhen I made the original call on December 3, 2014, and stated that my merchandise was missing and even UPS agreed that only of the packages were ever shipped, my merchandise should have been re-shipped and everything would have been fine. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer has experiencedA $return has been processed today for order ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I stand behind my previous statement and hope kohls realizes they have lost a once loyal customer who spends a significant amount of money at their stores.
Regards,
*** ***

Upon review of her Kohl's Charge account, we confirm a response to your intial dispute was sent to you advising of additional information to proceed with the disputeIn addition, a settlement offer letter was sent to you as wellOur response was in compliance with the FCRA

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and that although the matter is closed it is unsatisfactory to me and I consider Kohls a hostile business in regards to customers.
Regards,
*** ***