Kohl's Corporation

We are unable to refund the customer for the pricing error as the item she was looking to purchase was not for the discounted priceWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowthe orders have started back on 11/and I have still not recieved any packages from your company please call me at ###-###-#### for more information I have all order numbers and receipts. I have been embarrased over the phone in the store and this is unexeceptable if I dont get a phone call asap my complaint will stay
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our return policy
indicates if a receipt was not present the customer could receive one of the
following
•A full refund on
your original tender if you paid with a Kohl's Charge or any other major credit
card
•An even exchange
•A Kohl's Merchandise Credit based on the lowest 13-week sale
price
•A corporate-issued refund
This information is listed online and in-storeThe customer would need to
present the original receipt to receive her original purchase priceWe stand
behind the refund given to the customer

We apologize for the inconvenience our customer has experiencedA $return has been processed today for order ***

We have partnered directly with our Rewards Team who advised the customer's certificate will be e-mailed to the e-mail address provided on the registryWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis
information is listed online and in-storeWe stand behind the refund given to the customer

Upon review of the customer's account, we can confirm notification was sent to the customer on 12/11/advising the account would be closed due to inactivityIn addition, per our Cardmember Agreement, we have the right to close an account at any timeWe are unable to reopen the account however we
encourage the customer to reapply within six months for a new account

Revdex.com:
After filing my complaint with the Revdex.com and calling Kohls Corporate Office twice, I was finally able to speak with someone who informed me what exactly had happened He stated that my original call on December 3, 2014, did not begin any refund process like I had been toldThe customer service department was still looking into where the merchandise went and had not started a refundThey kept pushing to have me reorder the original merchandise and pay a 2nd timeAfter calling corporate a second time, I received an email stating that the refund had been started and I would have it within days, not the 7-business days that I was told in the beginningI should not have ever had to call corporate in the first placeWhen I made the original call on December 3, 2014, and stated that my merchandise was missing and even UPS agreed that only of the packages were ever shipped, my merchandise should have been re-shipped and everything would have been fine. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate our customer earned a $Rewards Certificate on 11/01/14. The expiration date for this certificate was 12/01/14. The $was applied to a purchase made on 11/02/at our Fenton, Missouri storeThe total purchase amount is $and Mens Fragrance, Plush Kick,
Mens Wovens and Mens Knits were purchased on that dayThe expiration date for this certificate was December 1,
Also, a $certificate was earned on 12/01/and this certificate has not been used and expires on 12/31/We hope this information is helpful to our customer

Upon review, we received her concern through a different avenueShe has been advised the pending charges have been removedIn addition, we encourage her to return the incorrect order to the store once it arrives to receive an immediate refund

I would like the complaint to stand.This issue took too too long forthem to respond and I have dealt with several customer service representatives who have never given me the correct information.First they asked me to take the item back to a local store when I have none, then ship it back for a refund even though it was there errorOn top of that when I finally do get someone to help me with a exchange they say they will process it and send the item for pick upThen I get an email my item was refunded but I was charged the full amount??? this is too much of a run around for a company that has no remorse on thisCustomers shouldn't have to jump through hoops and tapdance so they can get a item they can wearYour company promises us clothing via their advertising but you send me something unwearableyou want me to pay for your error.It was only after this complaint was I refunded anything for thisIm sorry but your company handled this very very poorlyIt was error after error and blatantly-disregarding the customers needs on the whole scenarioNo remorse from your company what soever

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My first contact was with the Kohls Reward Center. This is the complaint I have with *** and how he handled it stating there was nothing more he could do. That they didn't recognize the Store UPC code. So, I didn't know where else to turn but to the store where I purchased it. The store kindly helped me.No need to contact me any further. Your Rewards Rebate center is in need of help with Customer Service training
Regards,
*** ***

We are unable to release the amount back to the customer's Kohl's Cash certificatesWe advise the customer to contact our Fraud Department for additional detailsThey can be reached at ** ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, they have issued the refund and this resolution is satisfactory to meThank you for your help, before filing the complaint the company was completely unwilling to help me or issue the refund that I deserved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is completely unacceptableKohl's admits fault for the order error therefore the money they were able to deduct from my account immediately upon the order date of 10/10/should be returned to me in the same wayI should not have to wait again for another days which I have already waited daysI am very disappointed that even the Revdex.com can't get any better customer service from Kohl's than I canI feel at this time my only hope for a resolution and to make people aware at the biggest online shopping time of the year that Kohl's customer service lacks professionalism and I will be turning this situation over to our local news station to investigate
Regards,
*** ***

Our records indicate a new order was placed on 09/16/14, 1356157529, where the $Kohl's Cash earned from order *** was usedIf the customer would like to still return order ***, please note the refund will be reduced by $as the Kohl's Cash was used per our
return policy

On Mon, Jan 5, at 11:AM, *** *** *** wrote:A kohls rep finally contacted me thanks to youShe was nice and able to go through the situation and resolve it with meShe gave me my credit owed. I cannot thank you enough for helping meI will be sure not to order from them online again. *** ***

On Tue, Dec 2, at 6:AM, *** *** *** wrote:After waiting a month and a half for the merchant to issue the credit I was promised, I finally received itI do not believe I would have gotten it if I had not contacted Revdex.comThank you for your assistance