Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** will follow up directly with our customer

We stand behind our previous statment to the customer

Upon review of order ***, a refund has been processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in
your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe advise the customer to place a new order for the item and we will honor the original sale price and any discounts used. We apologize for any inconvenience

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]1) I would like to request from kohls the phone record of my conversation on Jan with supervisor ID ***She said it clearly to me that a physical gift card of $is on the way. 2) I also would like to request the phone record of my conversation on Dec with supervisor named *** *** (not sure if it is her real name)She told me a e-gfit card will be sent to me after hoursShe also promised me a free shipping code for the inconvenience this brought to me. 3) I request the Kohls to release the purchase history on this gift card (#***)I request Kohls' explanation why kohls.com did not refund the money back to the gift card after I removed the gift cardI request kohls look into this matter seriously as this could impact other kohls.com users as well.4)Finally, I request $in gift card kohls physical gift cardI request kohls formal apology to me for the time and energy I have spent on this matter.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I think this was a completely lackluster response from Kohl's and didn't at all show that they really grasped how inconveniencing and time consuming this experience was for me To say that coaching will be done when three out of three employees (two of which were managers) failed to follow through on promises made, each resulting in more wasted time, frustration and inconvenience to me is not a sufficient response, and to offer me 20% off my next order?? Anyone can find a 20% (or 30%) coupon if they Google it I'm completely shocked by this canned, ineffective response Thanks Kohls I'm glad to see how much you value your customers
Regards,
*** ***

We received the customer's complaint via a different channelThe customer was advised to reply with his decision as we are happy to process a return to your account or transfer the balance of this e-gift card to a physical card and mail it to the recipient

We apologize for the inconvenience with the orderWe are happy to credit the unused $Kohl's Cash to a future order placed onlineIn addition, we are happy to honor the original sale price for the replacement of the items

A credit in the amount of $has been applied to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any delay

We apologize for the incorrect item being receivedUpon review of order ***, a refund has been processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterIf the customer would like to reorder the item we are happy to honor the original sale price of the item

Upon review, our records a $Reward certificate was sent to the e-mail address listed on the registry which was ***We have resent the Reward certificate to the e-mail address listed on this compliant

Kohl's has processes
in place to allow for customers to receive cash back in California when their gift card balance falls under $in
accordance with
applicable lawWe expect our associates to
be knowledgeable about these processesI regret that this may not have been
the case for you recently. We
advise the customer to reach out to the Corporate Refund department directly
for additional assistanceThey can be reached at ###-###-####
We apologize for any inconvenience

We advise the customer to reply with the e-mail address as well as order number as we were unable to locate the order the customer is referring toWe apologize for any inconvenince

Upon review of the receipt(s), the original purchase receipt advises the customer of the return amount of the item is returnedThis information can be found under the "item price" of the merchandiseThe amount listed for the return is $We stand behind the amount refunded to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please stop avoiding the matter at hand & just provide the proof It's not a difficult task to doThey are just avoiding the obvious that they are in wrong & can't provide what I am asking for! NO ONE sells items for cents & centsKohls is trying to bully the consumer & since the consumer doesn't stand up to them, it keep happening. I want proof that the items were sold for & cents! This matter is not closed until I receive the proof! Why won't they provide it?I would expect that the Revdex.com would intervene in a situation like this or do I need to take this up with the Consumer Protection Agency??? Please see belowWhat is Consumer Rights Law? Consumer rights and consumer protection law provides a way for individuals to fight back against abusive business practicesThese laws are designed to hold sellers of goods and services accountable when they seek to profit by taking advantage of a consumer’s lack of information or bargaining powerSome conduct addressed by consumer rights laws is simply unfair, while other conduct can be described as outright fraudConsumer rights laws exist at the federal and state levelThey are enforced by government agencies, offices of attorneys general, and through individual and class action lawsuits filed by victims.
Regards,
*** ***

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
later

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I stand behind my previous statement and hope kohls realizes they have lost a once loyal customer who spends a significant amount of money at their stores.
Regards,
*** ***

Upon review of her Kohl's Charge account, we confirm a response to your intial dispute was sent to you advising of additional information to proceed with the disputeIn addition, a settlement offer letter was sent to you as wellOur response was in compliance with the FCRA

"line-height:115%Arial","sans-serif";background:#F3F3F0">As
previously stated, the purchase has already been returned; the issued
merchandise credit for the return has already been redeemedWe deny any
request for any further creditWe consider this matter closed

We offer a variety of sales and promotions throughout the year that all customers can take advantage and may be offering similar promotions in the futureThe delivery of our Sale Alert e-mails is automated and are sent to all eligible customers at the same timeWe are unable to apply the discount
to a previous order however the customer is welcome to place a new order using the valid discount