Kohl's Corporation

Kohl's has processes
in place to allow for customers to receive cash back in California when their gift card balance falls under $in
accordance with
applicable lawWe expect our associates to
be knowledgeable about these processesI regret that this may not have been
the case for you recently. We
advise the customer to reach out to the Corporate Refund department directly
for additional assistanceThey can be reached at ###-###-####
We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This still does not address the fact that I was not offered verbally the amount of the refund and the option to take my items home after declining their offer and sell them privately before giving me the refund.
Regards,
*** ***

On Tue, Dec 2, at 6:AM, *** *** *** wrote:After waiting a month and a half for the merchant to issue the credit I was promised, I finally received itI do not believe I would have gotten it if I had not contacted Revdex.comThank you for your assistance

Upon review of order ***, a refund has been processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in
your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe advise the customer to place a new order for the item and we will honor the original sale price and any discounts used. We apologize for any inconvenience

Upon review, there were internal concerns with the check issued to the customer which required additonal researchThe check was sent to the customer in error before the research was finalizedThe customer is able to cash the check as at this timeWe apologize for any inconvenience

Upon review of the receipt(s), the original purchase receipt advises the customer of the return amount of the item is returnedThis information can be found under the "item price" of the merchandiseThe amount listed for the return is $We stand behind the amount refunded to the customer

Our records do not indicate there was returned mail on the account as it is the customer's responsibility to update their mailing address In addition, the customer is receiving statements to their e-mail address not mailing address. We have determined that the information
previously furnished to the credit reporting agencies is accurateUpdating the information will create inaccurate representation of the status of the account with usThe integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with his request to update this information with the credit reporting agencies

A credit in the amount of $has been applied to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any delay

We apologize for the incorrect item being receivedUpon review of order ***, a refund has been processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterIf the customer would like to reorder the item we are happy to honor the original sale price of the item

We apologize for the inconvenienceWe have notified the *** and *** *** of this concern and this will be reviewed internally

Upon review, our records a $Reward certificate was sent to the e-mail address listed on the registry which was ***We have resent the Reward certificate to the e-mail address listed on this compliant

We advise the customer to reply with the e-mail address as well as order number as we were unable to locate the order the customer is referring toWe apologize for any inconvenince

Upon review of her Kohl's Charge account, we can confirm she is receiving paper statements in the mail and there is no indication of returned mail on fileThis would indicate statements are received and being sent to the correct mailing addressIn addition, she had made purchases totaling $
in which she has made payments only totaling $Whenever a payment is received, the payment is processed right away and posted to the customer's accountThe customer will need to make a payment of $by September 21st and we will waive the remaining $of the balance dueIf this payment is not received by this date, late fees will continue to be assessed and she will need to contact our Collections Department to make arrangements

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours
could be sooner or later

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
later

On Mon, Jan 5, at 11:AM, *** *** *** wrote:A kohls rep finally contacted me thanks to youShe was nice and able to go through the situation and resolve it with meShe gave me my credit owed. I cannot thank you enough for helping meI will be sure not to order from them online again. *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]1) I would like to request from kohls the phone record of my conversation on Jan with supervisor ID ***She said it clearly to me that a physical gift card of $is on the way. 2) I also would like to request the phone record of my conversation on Dec with supervisor named *** *** (not sure if it is her real name)She told me a e-gfit card will be sent to me after hoursShe also promised me a free shipping code for the inconvenience this brought to me. 3) I request the Kohls to release the purchase history on this gift card (#***)I request Kohls' explanation why kohls.com did not refund the money back to the gift card after I removed the gift cardI request kohls look into this matter seriously as this could impact other kohls.com users as well.4)Finally, I request $in gift card kohls physical gift cardI request kohls formal apology to me for the time and energy I have spent on this matter.
*** ***

"line-height:115%Arial","sans-serif";background:#F3F3F0">As
previously stated, the purchase has already been returned; the issued
merchandise credit for the return has already been redeemedWe deny any
request for any further creditWe consider this matter closed

*** *** will follow up directly with our customer

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***