Kohl's Corporation

We stand behind our previous reply as the order total was minus total discounts of $plus tax of $indicating an order total of $This leaves a difference of only $the customer should have received

When a return is processed, the refund is determined by our POS system which will advise the associate on the type of refund to giveWe are unable to promise a Corporate-Issued refund will be an option given to the POS at the time of the returnAgain, we stand behind our return policy

Our records indicate the customer's Kohl's Charge account was closed, as requested, on 10/28/In addition, the remaining balance due of $is the remaining portion of principal due on the accountWe have waived all late charges assessed on the account therefore the remaining balance will
need to be paid by the due date to avoid the fees returning to the account or any additional fees accruing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that you need to contact a person. But THERE was NO, I repeat NO message left and we have been informed of scams going in our area with people calling and not leaving messages and getting you to call back charging over sea pricing. If there was A MESSAGE LEFT TO let me know what was going I would have cleared it up right away. They NEVER LEFT a MESSAGE and kept calling which turn into HARASSMENT! When I did try to clear it up the SYSTEM DID NOT WORK!!!!! When I did call the person did not use their EARS and LISTEN! Plus the person on the other end of the phone wanted my life story which I find DISRESPECTFUL! So I find that KOHLS needs to leave a message so people KNOW WHO is calling THEM!! Respect!! Do NOT CALL a couple times a day with no message and expect people to know who you are. Then to and long pauses for up to a minute making people think the system is broke!!! KOHLS did not read the complaint I have with them and responded with **!!! There customer service in crap!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Feel free to close this file, but I will not accept the business's unethical practices and customer relationsA consumer should not have to spend nearly months fighting for a refund for returns mailed back to return centerI want this noted as a complaint against the business

We are unable to ship the missing items without a form of payment attachedIn addition, a refund in the amount of $was processed back to the form of tender used with order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most
credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemWe apologize for any inconvenince

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Nowhere in their response did Kohls bother to address any of my concerns regarding the fact of whether or not a vendor would lose money on knowingly giving customers a lager carat than advertised; knowingly advertising the wrong carat; failure to examine the original set of earrings; and failure to look beyond the fact that an exchange was givenOnce again I am beyond words to describe how far off the mark Kohls customer service has been with this episode.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I find it 100% unacceptable that the business will not honor the product they sold me in brand new conditionI do not think it was too much to ask for them to deliver a sliver stand mixer brand newAt this time I reject Kohl's offer.]
Regards,
*** ***

We have processed a Kohl's Merchandise Credit in the amount of $Please allow 7-business days for you to receive thisWe apologize for any inconvenience

We have received the customer's complaint sent through the CFPB and several other channelsThe customer has been advised we stand behind our decision as we are unable to update his credit profileWe consider this matter resolved

Upon review of the order ***, a refund in the amount of $has been processed back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf
she would like to reorder the item, we are happy honor the original sale price as well as 30% off of the itemWe apologize for any inconvenience

Standard shipping takes 3-business days to arrive if the order is placed before 1pm Central TimeUpon review of her order, the order was placed at 6:24pmOrders placed after 1pm Central Time will be processed the next business dayBusiness days are Monday-Friday (excluding Holidays)We are
unable to refund the shipping charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of September 25, 2014, most of the charges have been removed However, there is one charge remaining on my account, for an order I did not place, in the amount of $ I would like to keep this case open, until I receive the shipments that are coming to me, until the items have been returned, and my card has been completely credited for the merchandise I did not order I am concerned that by closing my complaint, the remainder of my issue will not be resolved in a timely manner After all, this did begin on September 17, 2014, and I have had to jump through hoops and file a complaint to receive a partial resolution
Regards,
*** ***

The customer has filed two prior Revdex.com complaints- *** and ***In addition, the customer has reached out to us through various channels and has been advised the orders have been confirmed delivered and we are unable to re-send ay items to the customerIf he has any additional questions, he
is more than welcome to speak with our Fraud Department directlyThey can be reached at 1-###-###-####

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Too many times I have been promised something will be done or that something is coming in the mail from Kohl's only to be disappointed that they are not following through with what they say will be done. As an example the response on 01/to my Revdex.com complaint says "At this time the account has been
closed and the matter resolvedThe customer will receive a letter in the mail
as confirmation." but as 01/22/I have not received any confirmation letter. I will not accept any response of a promise from Kohl's until that promise has been fulfilled. To date it has not.Regards,
*** ***

Upon
review, we are unable to locate return details for the item with the information
providedWe advise her to reply with the information listed on the return
receipt starting with the date, including the time, so that we can conduct further
research

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I just about give up on kohls misunderstanding of the situationI've set photos up receiptI had 30% off coupon and $in kohls cast wasn't applied, but I'm tired of wafting time for a few dollarsI hope this business goes away soon, I will no longer do business with them and there shifty sales practices

Upon review of her Kohl's Charge account, a payment was made on 05/22/in the amount of $however the due date is the 21st of each monthPer our Cardmember Agreement, a late fee will be assessed if a payment is not made by the due dateIn addition, an interest charge is assessed if the
full balance is not paid by the cycle dateTwo interest charges in the amount of $each was assessed to her account as there was a balance of $due to the assessment of the late feeThe late fee has been waived as a courtesy, unfortunately, as this was not a Kohl's error, the interest charges were not waivedAs a courtesy, we have taken the necessary steps to update your credit profile to reflect as current with zero delinquenciesPlease keep in mind that it may take up to days for this information to reflect on your credit profileA letter has been mailed to you and may be used as evidence of the correction in process, in the interim

As stated previously, we stand behind our previous statement and consider this matter closed