Kohl's Corporation

Upon review of Kohls.com order number *** we can confirm a refund was processed 01/13/15. The
credit to your charge card will take an average of seven days to appear in your
account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** - ***

As promised, the remaining balance was waived from her account bringing the balance to zero

Upon review, our records do not indicate a promise of a $e-gift card due the error with the customer's purchased gift cardHowever we are offering to apply $to a future order placed onlineThe customer will need to reply with the new order number to make the necessary adjustment

We are in the process of reactivating the customer's shopping profileWe will reach back out once we have updated informationAt this time we encourage her to contact our kohls.com Customer Service Department to place an order or las a guest online to place an orderWe apologize for
any inconvenience

We have forwarded the customer's request our Collections Department to stop all communication to the customerAll future correspondences will be executed via US mailIf you have any further questions, please do not hesitate to contact our Collections Department directly at ###-###-####

Does not address
problem of stores of not having capability to imput email addresses in lower caps that caused initial problem to begin with when enrolled in rewards program & inputted data was in all capsAll other stores I have had been asked for email address has had that capabilityWaiting too long on phone, been hung up on several times to begin with, problem not fixed with first customer service assoviateThen waited over hour for 2nd associate, told to wait for 2-minutes on hold while she asked for asdistance, but was over minutes before she came back online because have time data on cell phone showing how long call wasTold both times getting additional rewards points on both calls but do not see it on account so do not honor their wordWalton location customer sevice least honest & considerate, but phone customer service gets not even star from me

We request that the customer attach a copy of her bank statement showing both posted charges and also bring a copy to the store to have the charge reversedWe have reached out to the District, Regional and Store Managers of this concern and advised to have the charged reversed in-storeWe
apologize for any inconvenience this has caused

We are unable to process an order for an item without a form of payment attachedWe are unable to send the item without this however, we are happy to honor the sale price of the item

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was asked to reply with the order number etc so it is below.Order number ***Items received from that order were *** and *** nothing else arrived. I was told to reference # *** when I started called to request this issue be resolvedThanksRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We stand behind our previous statment and consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to add that I truly do appreciate both the response Kohl's gave to me and super kind gift card gesture, it's exactly what I had hoped for! And I certainly do look forward to my continued shopping with the Kohl's stores, thankfully there are "plenty" to choose from
Regards,
*** ***

Upon review of the Kohl's Charge account, we can confirm a billing statement was e-mailed to the customerWe encourage him to check his inbox for a statement sent from Kohl'sIn addition, whenever a payment is missed a late fee is assessedThe total amount due is calculated from the balance,
therefore due to the balance increasing, the total payment amount due will increaseWe have closed the customer's account per his request

Upon
review of Kohls.com order *** our records indicate we received her
complaint through a different channel and have addressed her concerns

We stand behind the information provided to the customer by our Corporate Refund Department

We have reviewed the customer’s concernsOur records do not
indicate any pending Kohls.com ordersAt this time we advise the customer
contact their bank directly to release any pending transactionsWe regret any
inconvenience

On Tue, Oct 14, at 5:AM, *** wrote:I received the pillows today and have closed my account with Kohl’s. In my opinion they have zero accountability with their customer service and I won’t be doing business with them anymore. Thank you for your
help in this matter.Sent from Windows Mail

Our records indicate the Kohl's Merchandise credit was sent to the customer and used leaving a remaining balance of $

Occasionally Kohl's will match the price of select national competitors that have a physical storeThis includes stores such as *** *** *** *** *** ***However, we are only able to honor an additional 15% off with a price matchUpon review of the item in question, our systems
do not indicate a sale price of $for this itemWe are happy to honor the listed sale price at the time of her initial call of $plus the 30% off discountCustomer needs to reply with order number to have adjustments made