Kohl's Corporation

Upon
review of Kohls.com order *** our records indicate we received her
complaint through a different channel and have addressed her concerns

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item

The customer is welcome to contact our kohls.com Customer Service Department to replace her order as well as place the order online herself and provide the order number to make any necessary price adjustments

We advise the customer to attach a copy of the original purchase receipt and return receipt to research further the refund amount given to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept response until my account has been credited for the $plus the $finance chargeI was told it would be days on November 5, and received an email stating it would be processedI waited and nothing was applied to my account and instead was added additional finance chargesWhen I called on November 14, I was assured it would show up by the 8th business dayI then called again on November and told I have to wait additional days due to a mistake on their partThis is completely unacceptable I continue to get the run around with KohlsI want my account to reflect the credit immediatelyI began this process on October 17, I have had enough of this companies horrendous customer service Why is it so hard for them to do what they stated they would do
Regards,
*** ***

We are unable to process an order for an item without a form of payment attachedWe are unable to send the item without this however, we are happy to honor the sale price of the item

As promised, the remaining balance was waived from her account bringing the balance to zero

Upon review, our records do not indicate a promise of a $e-gift card due the error with the customer's purchased gift cardHowever we are offering to apply $to a future order placed onlineThe customer will need to reply with the new order number to make the necessary adjustment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Although Kohls replied they have mailed gift cards, and asks me to wait 7-business to receive, I will not close this case until the promised gift cards are all received.]
Regards,
*** ***

Upon review of Kohls.com
order number ***, our records indicate that the customer contacted us on
04/20/stating she noticed the merchandise was damaged
upon opening the
packageThe customer did not indicate the merchandise was already assembled,
thus resulting in our associate scheduling a UPS pick-upWe are unable to accommodate
the customer’s request for 60% off compensationShe will need to
return the item to her local Kohl's store or we can schedule a UPS pifor
the items and process a return back to the credit card used

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was asked to reply with the order number etc so it is below.Order number ***Items received from that order were *** and *** nothing else arrived. I was told to reference # *** when I started called to request this issue be resolvedThanksRegards,
*** ***

Our records indicate a refund has been processed on 10/in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

We have forwarded the customer's request our Collections Department to stop all communication to the customerAll future correspondences will be executed via US mailIf you have any further questions, please do not hesitate to contact our Collections Department directly at ###-###-####

We have reviewed the customer’s concernsOur records do not
indicate any pending Kohls.com ordersAt this time we advise the customer
contact their bank directly to release any pending transactionsWe regret any
inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to add that I truly do appreciate both the response Kohl's gave to me and super kind gift card gesture, it's exactly what I had hoped for! And I certainly do look forward to my continued shopping with the Kohl's stores, thankfully there are "plenty" to choose from
Regards,
*** ***

Upon review of Kohls.com order number *** we can confirm a refund was processed 01/13/15. The
credit to your charge card will take an average of seven days to appear in your
account

We advise her to attach a copy of her bank statment showing the funds being withdrawn from bank account in JulyOnce we receive this we will be able to research the missing payment further

We stand behind our previous statment and consider this matter closed

Our records indicate the order was submitted by the customer with the address of *** *** *** *** **. We suggest the customer please remove this address from their Kohls.com profile to avoid this happening in the futureThe *** ** address also is listed for the
customer's account with us and it is recommended that the customer update current address information for the account also. The carrier tracking indicates the deep fryer was delivered to *** ** and the toaster was delivered to *** **. We called the customer and left a voice message to contact an associate directly for us to proceed with processing a return if the customer has not received any of the packages. We apologize for the inconvenience