Kohl's Corporation

For the security and protection of our customer's account
information, we are unable to send detailed account information via e-mail or
faxThis policy is an industry standard and is a part of
terms of agreement
made in conjunction with *** *** ***We advise the customer to request
the information via mail if she needs this information for her records

We can confirm the customer was originally sent her certificate to her husband's e-mail address at *** as this si what was listed under the registryIf the customer has not received it to this e-mail address, we advise the customer to reply back to us so that we may research further

We apologize for the inconveniences experienced and assure the appropriate coaching will be provided to the associatesWe can confirm a credit adjustment was made to the customer's order as well as her Rewards account is properly linkedWe are happy to offer 20% off a future orderThis is not to
be combined with any other percent off discountThe customer will need to reply back with new order number

Our records indicate that we not only price matched the item
for the customer, but also went beyond our policy to provide 30% off the
transactionWe are unable to accommodate the customer’s request for any additional
discountThe customer is more than welcome to exercise her previously provided
return options

Upon review, our price match policy indicates we will match the price of any competitor that has an actual store not an online store onlyIn addition to a price match, a customer is only able to receive/ use up to 15% off on the purchaseWe are happy to credit the customer for 30% off and the $
credit however we are unable to match the price of the itemsPlease note, the items the customer purchased are technically excluded from promotional discounts as stated on our website however we are making a courtesy adjustment in this case

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange- Item must be from the same department as original item being returned•A Kohl's Merchandise Credit
based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund given to the customerWe apologize for the confusion caused with her exchange

We have processed a credit back to our customer’s *** in the
amount of $for the missing items she did not receive with her Kohls.com
order# ***We advise our
customer to allow 10-business days for the credit to appear on her
***

We
have reached out to the District, Regional and *** ***s regarding this
concernWe have advised them to contact the customer directly for resolutionWe
apologize for any inconvenience this has caused

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate an order was placed, ***, honoring the listed sale price as she requestedWe consider this matter resolved

I wanted to let you know that I do not agree with Kohl's response or lack of response. *** ***, of Kohl's corporate office knows I did not understand this one of the many, many, many rules and regulations associated with Kohl's Cash, YES Rewards and promo codes. Instead of choosing to do the right thing after finding out I did not know this particular rule, Ms***, still chooses to alienate me as a customer. I am going to cut up my Kohl's card and mail it to a consumer news team in the area of Kohl's corporate office. I will ask them to return my card to, Ms***, and ask her why she would choose to lose a good customer with a #level Kohl's credit card (yet, another program Kohl's offers), instead of doing the simple, right thing by exchanging the $Kohl's Cash I feel I was forced to purchase for real cash. I wonder if consumers have ever asked themselves how Kohl's can offer, sooooo, many of these various discounts and still make a profit from a sale? How much does Kohl's, actually, have to overprice their products to offer this many discounts and still make a profit? In fact, most of time all of these offers will, actually, apply to one order/purchase? That's a lot of discounts to come off one purchase, in my opinion. These are just some of many questions I will ask a consumer news team to seek answers for from, Ms***. The bottom line for me is this. It was bad enough when I was in an, actual, Kohl's store trying to explain how I felt to a Kohl's cashier. She was making sarcastic comments under her breath when I questioned her response concerning my belief I was forced to purchase $worth of Kohl's Cash. I assume she did this because her manager was standing at the same counter helping another customer and she did not want him to hear the tone in what she was saying to me. This salesperson's sarcastic attitude caused me to lose my temper. I am truly sorry for this. Even though that was a stress inducing experience, it does not compare to my experience with, Ms***, of Kohl's corporate office. Regardless of what, Ms***, thought I knew at the time she left a message on my voicemail, she, now, knows that I did not fully understand this one rule/regulation, but she would, still, rather be obstinate and lose a good customer. Ms***'s, actions toward me are not logical and she refuses to even be professional enough to send me a reason "why?" she is treating me this way. She has been completely non-responsive in my recent attempts for answer concerning the issues I am having with Kohl's. According to the Revdex.com, Ms***, has, also, refused to give a response to my complaint filed against Kohl's. This is why I am, again, feeling "forced" by Kohl's to do something I never wanted to do. Instead of being forced to purchase Kohl's Cash, this time I am having to contacting a consumer news team near Kohl's corporate office just to find out why I am being treated this way? I do intend on finding out why and warning other consumers, so they can avoid this type of unnecessary, stressful treatment from Kohl's executives like, Ms***.I want to thank you and the Revdex.com for your time and help. I would greatly appreciate it if you would include this final response to Kohl's via the Revdex.com in my formal complaint published on your website. Have a nice evening.Sincerely,*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Ok I will be contacting the attorney general on this matterI know my lawsIf you make contact with a client/debtor, you can not contact then until the next daySo contacting and speaking to me was understandable but calling me again an hour later after been spoken to is againts fdcpa lawsI will make sure this is brought to the attention and see any further actions legally that can and will be taken.Regards,
*** ***

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours
could be sooner or later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This does not add any productive information, and is the same as their previous responses. It does not get us closer to resolving this matter, as they will not provide any information to support their position / decision
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have partnered with our Corporate
Refund Department At this time the
customer’s return requires additional research
","sans-serif""> We advise the customer to reach out
to this department directly for additional assistanceThey can be reached at ###-###-####We apologize for any
inconvenience

We are unable to re-send her merchandise as the items were delivered per the tracking informationWe welcome the customer to repurchase the items and we will honor 20% off of the new orderWe apologize for her experience

We apologize to our customer for the inconvenience they have experienced. Our records indicate the order submitted on January 4, 2015, for a Sterling Silver Figaro Chain Necklace (qty2) was delivered according to the carrier tracking on January 9, We regret to learn that our
customer did not receive the packageOur records further indicate that you contacted us on January 14, 2015, and advised that you did not receive the packageA $return was processed the next day - January 15, for the orderThis adjustment will reflect on the customer's bankcard statementIn order to submit a Kohls.com order for merchandise a form of payment is required to process the order
We respectfully decline our customer's request for compensation

We are happy to honor the sale price for the replacement purchase of the damaged item she received however we do require a credit card on file as a security measure to ensure it's not a fraudulent purchaseWe apologize for any inconvenience

Upon review of order ***, we can confirm a full refund has been processedThe refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterWe apologize for any inconveniences

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and
success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesI regret that this was not the case and we are sorry our associates did not provide you with the service anticipated