Kohl's Corporation

The customer is welcome to contact our kohls.com Customer Service Department to replace her order as well as place the order online herself and provide the order number to make any necessary price adjustments

We advise her to attach a copy of her bank statment showing the funds being withdrawn from bank account in JulyOnce we receive this we will be able to research the missing payment further

Our records indicate there were no known system errors at the time the orders were placedIn addition, all of the orders were submitted successfully and did not have pending charges which would indicate there was no error on Kohl's partAll orders have been refunded back to the form of tender
usedIn addition, she was not charged for shipping on any of the orders as the order totals qualified for free shippingWe respectfully decline her request to reimburse her overdraft fees

Upon review of Kohls.com order # *** we are able
to verify there was an issue with UPS picking up part of the order. We have processed a return credit for the
missing items, as well
as refunded the shipping fee to the customer’s VISA
ending in We
advise our customer that returns may take 14-business days to post to most
major credit card accountsWe apologize for any inconvenience

The customer has filed a complaint through a different channel and has been advised of our decision to remove her number from our dialer system

Some discounts may not apply to prestige brands of cosmetics, skincare and select prestige brands of fragrance; select electronics/electric brands; select sporting goods; consumable items and *** merchandiseFor additional information regarding exclusions please visit Kohls.com
This was a business decision that was made and we stand behind the policyWe apologize for any confusion

Upon review of the customer's Kohl's Charge account the payment information previously provided belonged to another customer's accountAt this time she would need to provide the correct proof of payment for a credit

Upon review of Kohls.com
order number ***, our records indicate that the customer contacted us on
04/20/stating she noticed the merchandise was damaged
upon opening the
packageThe customer did not indicate the merchandise was already assembled,
thus resulting in our associate scheduling a UPS pick-upWe are unable to accommodate
the customer’s request for 60% off compensationShe will need to
return the item to her local Kohl's store or we can schedule a UPS pifor
the items and process a return back to the credit card used

Upon review of orders *** *** *** ***, our records indicate the items are being directly shipped from the vendor and are unable to be cancelledOnce the items are delivered, we advise her to contact our kohls.com Customer Service Department to have UPS pischeduled
so that we can process refund for the unwanted itemsIf she would like to return the items to the store to receive an immediate refund to the store, she is welcome to do so as wellWe apologize for any inconvenience

At this time Kohl's does not offer automatic payments
Your previous payments were customer initiated payments via webUpon review of
your Kohl's Charge account it appears you did not submit payments for the
months of September and October. You requested that we delete the delinquent
payment reported
on your credit reportAfter reviewing your account, we are unable to change the
negative information reported to the credit bureausKohl's is required to
report payments as they are made. I would like to confirm that you registered for e-statements
as of November You continuously received statements prior to your account
delinquencyI would like to verify that we have not experienced any address
changes or returned mail that would prevent you from receiving your statements
Due to these reasons, we are have made a decision to continue reporting the
delinquency

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item

The District and Regional Managers have been made aware of her concerns

We have resent a Kohl's Merchandise Credit with the amount of the return on itWe advise the customer to allow 10-business days to receive itWe apologize for any inconvenience

We advise the customer to attach a copy of the original purchase receipt and return receipt to research further the refund amount given to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Although Kohls replied they have mailed gift cards, and asks me to wait 7-business to receive, I will not close this case until the promised gift cards are all received.]
Regards,
*** ***

Kohl's reserves the right to correct
any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information
related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received)In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that itemThis information is
published on our website. We are unable
to accommodate the customer’s requestWe apologize for any inconvenience this
may have caused

Our records indicate a refund has been processed on 10/in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Per the customer's request, this matter has been closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept response until my account has been credited for the $plus the $finance chargeI was told it would be days on November 5, and received an email stating it would be processedI waited and nothing was applied to my account and instead was added additional finance chargesWhen I called on November 14, I was assured it would show up by the 8th business dayI then called again on November and told I have to wait additional days due to a mistake on their partThis is completely unacceptable I continue to get the run around with KohlsI want my account to reflect the credit immediatelyI began this process on October 17, I have had enough of this companies horrendous customer service Why is it so hard for them to do what they stated they would do
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***