Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I am very displeased with Kohl's they don't have the a.mhours for there credit companyI forgot to make a payment one day the next morning I go to make the payment there charging me a ton of money for a late feeThey charge way to much for interest, and they don't stand behind the things they promise there customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAnyway I didn't expect something better from Kohls, I'm just upset with myself for being for more than years a khols customer, kohls creates promotions to take advantage of the customers if they do not like the gift or they do not fit on it, in addition kohls has the worst customer service in the world, that's why every day its global sales fall in an economy that grows more every dayFortunately this nightmare already ends for me. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***

Upon review of our customer's Kohl's Charge account, We have taken the necessary steps to update their credit profile to reflect as current with zero delinquenciesWe advise our customer that it may take up to days for this information to reflect on their credit profileA copy of this letter
was mailed to our customer and may be used as evidence of the correction in process, in the interim

Upon review of the order ***, we can confirm she was not charged for shipping due to the promotion code used on the orderWe apologize for any confusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of Kohls.com order #***,
the merchandise was received back to the Warehouse on 12/30/14. We advise our customer that returns may take 7-business
daysWe are not able to expedite returns credits. We apologize for any inconvenience this may cause you

In order to confirm the amount was not placed back to the gift card as stated, we advise her to reply with the order number to research this

Our records indicate, her earned Kohl's Cash was sent to the e-mail address listed on the orderWe recommend looking in the 'Bulk Mail' folder, the Promotion folder or the 'Spam' folder in her e-mail account in the futureIt may have been blocked by a firewall or spam blockerIn addition please
add *** to her contact listWe can apply $off to a future order placedWe advise her to reply with her new order number to make the necessary adjustments. We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.Kohl's Cash is NOT a coupon. Be honest! You stand behind your statement. You made $40, but stand to lose more money in the future by losing a faithful customer. We stand behind our decision and will save a lot of money in the future. Thank you for the extra money in our wallet from now on, Kohl's. Case closed.Regards,
Mr& Mrs. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The amount that Kohl's has credited me is only
for years and I have yet to receive credit for years through
I was informed by a representative that I would receive all credits for
the life of my accountThey have purposely given me a partial credit and have
begun to brush this under the rugI would like to receive full statements for
the life of my credit account to properly cross check the credit I’ve been
given against what I’ve been charged
Regards,
*** ***

Our records indicate a Kohl's Merchandise Credit has been issued on 12/03/Please allow 7-business days to receive thisWe apologize for any inconvenience

Our customer has been in contact with our Corporate Refund Department who has advised the customer the amount was reduced due to the original receipt being locatedThe customer advised this item is separate from the one located on the receipt therefore they are advised to contact our Corporate
Refund Department with the original receipt information for that purchase

As
previously stated Kohl's is a retailer, not a wholesaler, and Kohl's does not
sell to individuals or dealers for the purpose of resale to othersKohl’s does
not condone the unethical use of our Kohl’s Cash couponsThis information is
posted online as well as printed on the Kohl’s Cash couponWe stand behind our
previous statement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why would I bother to go stand in the cold for an hour at midnight before the store opening (being the first person in line) just to be told that the item isn't there as advertised? If I do accept a refund, it should be the amount needed to purchase the said item at a different store
Regards,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This should not be closed until they have finished their internal review and made the appropriate changes
Regards,
* ***

Kohl's offers merchandise to consumers through this site and
its
retail storesKohl's is a
retailer, not a wholesaler, and Kohl's does not sell to
individuals or dealers for the purpose of resale to othersKohl's reserves the
right, in its sole discretion, to limit the quantity of items purchased per
person, per household or per order
These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping
addressWe stand behind the decision made by our Corporate Loss Prevention

We have reviewed
the customer’s concerns regarding their Yes2You rewardsKohl’s offers merchandise to
consumers through this site
and its retail storesKohl's is a retailer,
not a wholesaler, and Kohl's does not sell to individuals or dealers for the
purpose of resale to
othersKohl's reserves the right, in its sole discretion, to limit the
quantity of items purchased per person, per household or per orderThese
restrictions may be applied, at Kohl's discretion, to orders placed
by the same Kohls.com account, the same credit card and/or orders that
use the same billing or shipping addressThe customer has been
informed his online shopping account has been deactivatedThe customer is
still welcome to shop in storeWe will not be accommodating any request for any
credit

Upon review of order ***, a 30% off discount was applied, $of coupon as well as additional credits totaling $to the orderPer our calculations, the difference remaining that she should have received is $We have applied a credit back to her credit card for this amountThe
credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

At this time we are unable to process international credit cards or ship outside the continental U.S(except for Alaska, Hawaii and APO/FPO's)Upon review of the order, the items order were delivered to the shipping address listed on the orderIf the customer did not retrieve the items from the
address listed, we advise her to reply advising this so that we can investigate furtherWe apologize for any inconvenience