Kohl's Corporation

Our customer has been in contact with our Corporate Refund Department who has advised the customer the amount was reduced due to the original receipt being locatedThe customer advised this item is separate from the one located on the receipt therefore they are advised to contact our Corporate
Refund Department with the original receipt information for that purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the fine print for this offer that was NOT one of the stipulations BUT I dos already talk to a customer service rep about a purchase that was madeWhat is being offered is what I was already offered and I am not happy with thatI don't want to have to pay and wait for a credit and I don't want to have to pay shipping chargesI followed the fine print for the offer and don't understand what the problem isThis is why I wrote in and filed a complaint because no one was resolving my issue.
Regards,
*** ***

We
recommend the customer visit his local Kohl's store with her receipt and
request to speak with a Store Manager to assist with processing the returnWe
apologize for any inconvenience

As
previously stated Kohl's is a retailer, not a wholesaler, and Kohl's does not
sell to individuals or dealers for the purpose of resale to othersKohl’s does
not condone the unethical use of our Kohl’s Cash couponsThis information is
posted online as well as printed on the Kohl’s Cash couponWe stand behind our
previous statement

Upon review of our customer's Kohl's Charge account, We have taken the necessary steps to update their credit profile to reflect as current with zero delinquenciesWe advise our customer that it may take up to days for this information to reflect on their credit profileA copy of this letter
was mailed to our customer and may be used as evidence of the correction in process, in the interim

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

Our records indicate, her earned Kohl's Cash was sent to the e-mail address listed on the orderWe recommend looking in the 'Bulk Mail' folder, the Promotion folder or the 'Spam' folder in her e-mail account in the futureIt may have been blocked by a firewall or spam blockerIn addition please
add *** to her contact listWe can apply $off to a future order placedWe advise her to reply with her new order number to make the necessary adjustments. We apologize for any inconvenience

We stand behind our previous statements to the customer

Our return policy indicates if a receipt was not present a corporate-issued refund will be givenThis does not indicate a check will be givenHere are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any
other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund given to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The amount that Kohl's has credited me is only
for years and I have yet to receive credit for years through
I was informed by a representative that I would receive all credits for
the life of my accountThey have purposely given me a partial credit and have
begun to brush this under the rugI would like to receive full statements for
the life of my credit account to properly cross check the credit I’ve been
given against what I’ve been charged
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.Kohl's Cash is NOT a coupon. Be honest! You stand behind your statement. You made $40, but stand to lose more money in the future by losing a faithful customer. We stand behind our decision and will save a lot of money in the future. Thank you for the extra money in our wallet from now on, Kohl's. Case closed.Regards,
Mr& Mrs. ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of order ***, we can confirm a refund was processed for two itemsUpon review of order ***, we can also confirm a refund was processed for two items as wellWe advise the customer to confirm which items they were referring to that were not returned so we can research this
matter further

Upon review of order ***, a 30% off discount was applied, $of coupon as well as additional credits totaling $to the orderPer our calculations, the difference remaining that she should have received is $We have applied a credit back to her credit card for this amountThe
credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why would I bother to go stand in the cold for an hour at midnight before the store opening (being the first person in line) just to be told that the item isn't there as advertised? If I do accept a refund, it should be the amount needed to purchase the said item at a different store
Regards,
*** ** ***

We have reviewed
the customer’s concerns regarding their Yes2You rewardsKohl’s offers merchandise to
consumers through this site
and its retail storesKohl's is a retailer,
not a wholesaler, and Kohl's does not sell to individuals or dealers for the
purpose of resale to
othersKohl's reserves the right, in its sole discretion, to limit the
quantity of items purchased per person, per household or per orderThese
restrictions may be applied, at Kohl's discretion, to orders placed
by the same Kohls.com account, the same credit card and/or orders that
use the same billing or shipping addressThe customer has been
informed his online shopping account has been deactivatedThe customer is
still welcome to shop in storeWe will not be accommodating any request for any
credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This should not be closed until they have finished their internal review and made the appropriate changes
Regards,
* ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Kohl's offers merchandise to consumers through this site and
its
retail storesKohl's is a
retailer, not a wholesaler, and Kohl's does not sell to
individuals or dealers for the purpose of resale to othersKohl's reserves the
right, in its sole discretion, to limit the quantity of items purchased per
person, per household or per order
These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping
addressWe stand behind the decision made by our Corporate Loss Prevention

We received the customer's complaint through a different channel and have advised the customer a refund was already processed on 01/for the order, We encourage the customer to be patient as the credit will appear in an average of seven days back to the form of tender