Kohl's Corporation

We advise the customer to check their account now as it takes 24-hours from the time we processed the credit

Upon review of the customer’s original transaction, it
appears the order was rejected due to the mismatch address and billing and information
We did attempt to contact the customer via phone to
verify the information but she
did not return the call until the next business dayUnfortunately the
replacement order was placed after the Kohl’s Cash earning periodAs a gesture
of goodwill and our commitment to customer service we have credited $
back to the customer’s VISA on June 3, We apologize for the inconvenience

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have NOT received a return call from a Kohl's executive The message Kohl's forwarded to the Revdex.com is a typical generated message sent to all customers My concern goes beyond the Kohl's "No Hassle Return Policy"!!! I would like to speak to an executive regarding the personal questions asked of me, which I provided to an overseas individual, and the awful customer service I received (*on hold for over minutes then "disconnected"), while they knew they would not provide me with detailed information If the Revdex.com would like to understand further, the Revdex.com and a Kohl's executive staff member should reach me on my cell phone at ###-###-####. Kohl's response is NOT acceptable!
Regards,
*** ***

We received the customer's complaint from a different channel and have advised him the late fee has been waived and is reflected on his accountWe apologize for any inconvenience

Upon review of order ***, we can confirm a return was processed for the itemThe Kohl's Merchandise Credit was remailed to the customer on January 26thPlease allow 10-business days to receive this. We apologize for any inconveniences

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the response by the business, and I will not exceed the limits for the sales event againI was wondering if there is a way that my account could be released and I can shop online again?
Regards,
*** ***

Kohl's first and foremost concern is our customer’s comfort
We take every precaution necessary to ensure that all situations are handled
appropriately, and we consistently monitor our Loss Prevention protocol. We apologize for the discomfort and disappointment
the customer recently
experienced at our storeWe have forwarded the matter to
the District Loss Prevention Manager for internal review

We can confirm a Kohl's Merchandise Credit in the amount of $will be mailed to the customer's address on filePlease allow 10-business days to receive this

Upon review of order *** a return for the missing item was processed on 12-23-for the amount of
$15.57.
Roman">We
apologize for any inconvenience

We have received the customer's complaint through a different channel and have addressed the concerns directly with the customer

We received the customer's complaint through a different channelThe store manager has been in contact with the customer to resolve

We stand behind the decision
made by our Loss PreventionIf
the customer is requesting the ban be lifted she is able to submit a request to
the following address
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Kohl's Corporate
Office
*** *** *** ***
*** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAnyway I didn't expect something better from Kohls, I'm just upset with myself for being for more than years a khols customer, kohls creates promotions to take advantage of the customers if they do not like the gift or they do not fit on it, in addition kohls has the worst customer service in the world, that's why every day its global sales fall in an economy that grows more every dayFortunately this nightmare already ends for me. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***

Upon review of Kohls.com order #***,
the merchandise was received back to the Warehouse on 12/30/14. We advise our customer that returns may take 7-business
daysWe are not able to expedite returns credits. We apologize for any inconvenience this may cause you

In order to confirm the amount was not placed back to the gift card as stated, we advise her to reply with the order number to research this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I am very displeased with Kohl's they don't have the a.mhours for there credit companyI forgot to make a payment one day the next morning I go to make the payment there charging me a ton of money for a late feeThey charge way to much for interest, and they don't stand behind the things they promise there customers

Hello. I would like to thank the Revdex.com for trying to get Kohl's to respond to my complaint. I do not accept their offer. I will continue my efforts by contacting my local consumer news team and the Federal Trade Commission. Thanks, again. Have a nice day!Sincerely,*** **

Upon review of the order ***, we can confirm she was not charged for shipping due to the promotion code used on the orderWe apologize for any confusion

Our records indicate a Kohl's Merchandise Credit has been issued on 12/03/Please allow 7-business days to receive thisWe apologize for any inconvenience