Kohl's Corporation

We have partnered with our Corporate
Refund Department At this time the
customer’s return requires additional research
","sans-serif""> We advise the customer to reach out
to this department directly for additional assistanceThey can be reached at ###-###-####We apologize for any
inconvenience

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the response by the business, and I will not exceed the limits for the sales event againI was wondering if there is a way that my account could be released and I can shop online again?
Regards,
*** ***

We are happy to honor the sale price for the replacement purchase of the damaged item she received however we do require a credit card on file as a security measure to ensure it's not a fraudulent purchaseWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have NOT received a return call from a Kohl's executive The message Kohl's forwarded to the Revdex.com is a typical generated message sent to all customers My concern goes beyond the Kohl's "No Hassle Return Policy"!!! I would like to speak to an executive regarding the personal questions asked of me, which I provided to an overseas individual, and the awful customer service I received (*on hold for over minutes then "disconnected"), while they knew they would not provide me with detailed information If the Revdex.com would like to understand further, the Revdex.com and a Kohl's executive staff member should reach me on my cell phone at ###-###-####. Kohl's response is NOT acceptable!
Regards,
*** ***

We advise the customer to check their account now as it takes 24-hours from the time we processed the credit

We can confirm a Kohl's Merchandise Credit in the amount of $will be mailed to the customer's address on filePlease allow 10-business days to receive this

We received the customer's complaint from a different channel and have advised him the late fee has been waived and is reflected on his accountWe apologize for any inconvenience

Kohl's first and foremost concern is our customer’s comfort
We take every precaution necessary to ensure that all situations are handled
appropriately, and we consistently monitor our Loss Prevention protocol. We apologize for the discomfort and disappointment
the customer recently
experienced at our storeWe have forwarded the matter to
the District Loss Prevention Manager for internal review

Upon review of order ***, we can confirm a full refund has been processedThe refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterWe apologize for any inconveniences

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We stand behind the decision
made by our Loss PreventionIf
the customer is requesting the ban be lifted she is able to submit a request to
the following address
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Kohl's Corporate
Office
*** *** *** ***
*** *** ** ***

We received the customer's complaint through a different channelThe store manager has been in contact with the customer to resolve

Upon review of the customer’s original transaction, it
appears the order was rejected due to the mismatch address and billing and information
We did attempt to contact the customer via phone to
verify the information but she
did not return the call until the next business dayUnfortunately the
replacement order was placed after the Kohl’s Cash earning periodAs a gesture
of goodwill and our commitment to customer service we have credited $
back to the customer’s VISA on June 3, We apologize for the inconvenience

Hello. I would like to thank the Revdex.com for trying to get Kohl's to respond to my complaint. I do not accept their offer. I will continue my efforts by contacting my local consumer news team and the Federal Trade Commission. Thanks, again. Have a nice day!Sincerely,*** **

We stand behind our previous statements to the customer

Upon review of order ***, we can confirm a refund was processed for two itemsUpon review of order ***, we can also confirm a refund was processed for two items as wellWe advise the customer to confirm which items they were referring to that were not returned so we can research this
matter further

We
recommend the customer visit his local Kohl's store with her receipt and
request to speak with a Store Manager to assist with processing the returnWe
apologize for any inconvenience

Our return policy indicates if a receipt was not present a corporate-issued refund will be givenThis does not indicate a check will be givenHere are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any
other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund given to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the fine print for this offer that was NOT one of the stipulations BUT I dos already talk to a customer service rep about a purchase that was madeWhat is being offered is what I was already offered and I am not happy with thatI don't want to have to pay and wait for a credit and I don't want to have to pay shipping chargesI followed the fine print for the offer and don't understand what the problem isThis is why I wrote in and filed a complaint because no one was resolving my issue.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***