Kohl's Corporation

We are unable to locate a Kohl's Charge account with the information providedWe advise the customer to reply with the account number so that we can research this further

Upon review of order ***, we are not able to accommodate the customer's request for a Kohl's Cash credit, because her Kohl's Cash was not deducted for the cancelled items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls has decided they do not want to try and help me replace or recover my stolen cell phoneTheir response was it is not up to Kohls to keep a safe store even during the busiest time of the yearI still would like to mark a negative complaint on their file as I totally disagreeNot only should they have had security on the Saturday before Christmas they should have had additional holiday helpWe were the victims in this theft and yet they are treating us like the criminalBad business, bad customer service, and bad attitudeIf it was not for loyal customers like ourselves their store would not even be in business.
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Your arrogant dismissive attitude is apparent! I don't care if your customer service rep, your management, or the IT dept changed my account - the result was unacceptable! The $credit is a step in the right direction but calling "the right thing to do" a "courtesy" only demonstrates your disregard for your customers Remember, this was your mistake - not mine! An apology for the aggressive collection tactics and changing my account without my knowledge would make this right.Regards,
*** ***

Upon review, a credit of $was applied back to his Kohl's Charge account on 10/We apologize for any inconvenience

We have processed a refund for order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe advise he may keep your items, on us, as an
apology for the inconvenienceIf he no longer wants the items, he can donate them or drop them off at a local Kohl's store

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have produced the original receipt (not a gift receipt) three times already. It was attached to my original complaint with the Revdex.com and produced twice at Kohl'sI have attached it now for Kohl's to view it for a fourth timeI'm having a very hard time understanding why this is so complicatedIf the price paid for the jeans is $and I have the original receipt proving it, why am I only able to be credited back $6? If this matter cannot be resolved fairly, myself and my family will no longer shop at Kohl's, in-store or online.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Kohl's cash is applied prior to any percent-off discounts are applied to the totalOur Kohl's cash policy is listed on the back of each Kohl's cash coupon, and on each corresponding Kohl's Cash sales flyerIn addition, our percent off coupons advise that dollar-off
discounts will be applied prior to percent off total purchase discounts

We received the customer's complaint through a different channelOur records indicate a $gift card was mailed to the customer as requested

Our records indicate the order was submitted by the customer with the address of *** *** *** *** **. We suggest the customer please remove this address from their Kohls.com profile to avoid this happening in the futureThe *** ** address also is listed for the
customer's account with us and it is recommended that the customer update current address information for the account also. The carrier tracking indicates the deep fryer was delivered to *** ** and the toaster was delivered to *** **. We called the customer and left a voice message to contact an associate directly for us to proceed with processing a return if the customer has not received any of the packages. We apologize for the inconvenience

We advise the customer to place a new order and we will honor the 30% off discount as well as $in Kohl's Cash on the orderThis offer can not be combined with any other percent-off or dollar off-discountSimply reply to with the new order number so that we can make the necessary adjustments

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I am closing this complaint Only because we physically returned the unordered merchandise to a local store ourselvesWe had to borrow a truck to load the LARGE boxes and it took people to get them in the store We did recieve a refund from the manager of the storeBut Kohls online never took responsibility for their mistakeThey never sent UPS to pick up the UNORDERED items and lied to us each and every time we contacted customer serviceOn December 29, we had had enough and then used a borrowed truck to haul the items to a local kohs storeSo FIVE weeks later we finally have the money they took out of our checking account back, no thanks to them
Regards,
*** ***

Our percent off discounts advise our customers' to see store associate for additional details when using the discountIn addition, all signs placed above the merchandise in-store state this as wellWhen shopping online, this disclaimer is also listed next to the item and redirects the
customer to our exclusions pageUnfortunately we are unable to honor the 30% off as Nike products are excluded from promotionsThe customer is welcome to view a list of the excluded items on our website

On Thu, Aug 7, at 10:AM, *** *** *** wrote:
RE: Complaint #***
This matter has been resolved to my satisfaction
*** ***

Unfortunately the customer did not follow the online
shopping guidelines set by Kohl’sWe stand by our previous statement

We recognize the importance of providing great service at all timesWe make every effort to ensure that interactions with our associates are more than satisfactory and that outstanding customer service is providedWe expect our associates to be knowledgeable, accessible and courteous at all times
We regret this was not the case for the customerWe advise this is being reviewed internally

Kohl's does utilize an automatic dialer system when contacting customers with past due accounts and verifies that Kohl's is callingUpon review of her Kohl's Charge account, a payment was due on September 8th and October 8th in which we have not received yetPer the Card member
Agreement, our Collections Department is attempting to contact her regarding the past due accountIn order to stop the calls, we advise the customer to contact our Collections Department to make payment arrangementsThey can be reached at ###-###-####

Our
trace results indicate her order was delivered 12/18.14. Please contact your local post office for further information
regarding the status of your package
If you have already contacted your local post office regarding your package,
contact us backWe apologize for the delay

Upon
review of the order ***, the desired merchandise is labeled *** *** Coordinates, and the sub categories require you to pick the desired part
of the bedding arrangement. Our records
indicate the selected the Duvet Cover Set, not a comforter She will need to
return the items to her local
Kohl's store or we can schedule a UPS pifor the items, and process a
return back to the credit card usedWe are unable to refund the charge back to
her credit card without the merchandise

The refund amount being reduced due to a 20% off discount being applied to the original purchase does not explain why my $kohls cash is now only being refunded to $17, unacceptable...I'm not sure what you are talking about when you state that you are unable to reship the items without a form of tender attached to a new order, since you have my tender, send it!!!And you also state that I am welcome to place a new replacement order for the items as the original sale prices will be honored, so why have you continued to leave the replacement items I placed in my cart over days ago???? They continue to remain there as they have for the past month without anyone at kohls being able to help me!!!