Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi. I looked over the response. I have no way to access my account online as I do not have a copy of my card. I have sent away for one and will check my account after I receive it. The women I talked to did say that I have a zero balance. I am still receiving phone calls from Kohl's. I will wait before I either reject or accept the business' response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject the business response I already talked to the manager she refused to run my kohls credit card the merchandise is no more than 5 months  old,kohls need to call the [redacted]  store manager.I was not able to respond on the format Revdex.com e mailed to reject the business response that is why I am replying on ur email this way.
Regards,
[redacted]

If the customer still desires the merchandise, she may forward the purchase information at a later date, and we will credit the account accordingly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
My mailing address i[redacted]3Regards,
[redacted]

We apologize for the inconvenience and frustration our customer
experienced. We have partnered with our customers local store and they will be
following up directly with our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] i have already provided kohl's with this information, they have looked into it and have acknowledge via email attach that the refund was issued, but I never received the refund. they are just going around in circle.

We have reviewed the customer’s concerns. Our records do not
indicate any pending Kohls.com orders. At this time we advise the customer
contact their bank directly to release any pending transactions. We regret any
inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.The matter is NOT resolved, so definitely NOT closed I received two phone calls and have not yet received the watch, so I hardly doubt that this matter is closed since all I have is a verbal confirmation not physical confirmationSent from my iPhone 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience the customer experienced. We are more than happy to research our customer's concern. We have partnered with our rebate department to find a resolution. Once we have a response, we will be more than happy to follow up with our customer

We regret the customer did not receive their cancellation e-mail. Our records show we have processed a return for Kohls.com order #4219588232 on 12/13/15, back to their Discover ending in 8347. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">A...⇄ reviewing the coupon in question, we have determined that this coupon did
not originate at Kohl's and are disappointed that our name has been associated
with this type of communication.
In this information age, e-mails can be fabricated and this has been a recent
trend on the internet. This practice is referred to as "spoofed"
emails. Spoofed e-mails are those that appear as if they are sent from an
individual (Kohl's in this case) but are in reality disguising an e-mail
address from someone else.
We regret any inconvenience you have experienced due to receiving an e-mail of
this type. Be assured Kohl's will continue to investigate the source of these
e-mails.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's the 3rd time ive heard that response and still have not seen the credit!  I was supposedly given the credit going on 2 months ago and never received it so this 14-30 day bull crap IS NOT GOING TO CUT IT! I want IMMEDIATE credit to I can order my merchandise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We were informed that kohls would send ups to retrieve the packages and that we would be refunded once they have the packages back in their possession. They contacted us today and scheduled pickup for tomorrow. This case is not resolved until I recieve confirmation that my account has been refunded, which has not happened yet. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought...

with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My position is the same as that I originally requested.  I wish to be compensated for their unfair practices-the discount that I should have received on my purchase. If they are not willing to do that, then I expect that a company that believes in such extraordinary customer service as Kohl's claims to have, that an actually person can contact me, tell me that they don't care about my business and close my account.As it stands, I will now be happy to express on social media, word of mouth and any other opportunity how little Kohl's really cares about guest relations, making an attempt to do the right thing or even provide a personalized touch to a complaint.Their responses even to Revdex.com have just been clipped, canned bits of policy rhetoric....no real effort to see that what they actually put forth is "big business as usual" and no real caring as to try and keep their "MVP" customers.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We offer a variety of sales and promotions throughout the year that all customers can take advantage and may be offering similar promotions in the future. The delivery of our Sale Alert e-mails is automated and are sent to all eligible customers at the same time. We are unable to apply the discount...

to a previous order however the customer is welcome to place a new order using the valid discount.

We advise the customer to reply with the exact Kohl's Store location information so we may research her inquiry.