Kohl's Corporation

Upon review of the order [redacted], a refund has been processed back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any...

inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have already handled the matter with kohls and they said they were going to make it right and let the Revdex.com know that this complaint can be closed because it was not only handled but handled to our satisfaction. We are extremely pleased with the customer service we received. Thank you

Revdex.com:i was using 15.00 in yes 2 you rewards and 75.00 in kohl cash I compiled my order...

to b less then my combined kohl cash and yes2 you rewards online it would allow me to use my rewards so I called in explaining my issue and was told I should just be happy with the discount I was getting!! Thats fine fro kohl to be ok with that but I ordered solely based in the rewards I would get in return so yes I was saving money but if I would have been told using rewards would equal hassle and mistreatment I simply would have shopped else where and now I'm past the date of my kohl cash as it expired on the 5th so here I am begging to use what is already mine only to lose it because of rude people and false advertisements!! so I would like to be refunded fro all my orders to make my kohs credit balance zero since I wouldn't have sent that had I know the kohl  cash and yes 2 u rewards ending up just being a bait and switch or I would like a gift card for my rewards and all the time and hassle I have had to deal with or I will simply close my account and never shop at ohs again I have bought 1000's at kohl the last year and a half but am treated as completely worthless I just want whats fair to be done fair thats it done promise it if your not actually going to keep the promisethanks I hope you make the choice to prove I'm a respected customer!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have reviewed the customer's Wedding Registry information.
 It appears we did previously send the customer's Ever After Rewards but
she had opted out of registry e-mails.  At this time I can confirm that the
e-mail team has re-sent the gift to the customer.

Its bs that a large company isn't biding by the law and just lies to cover its own assets. The big businesses need to be made accountable for what they do... I have since been back in the store and they have removed all the signage that was present at those games. I will be posting my story all over social media... I gave them a chance to come clean.

Hi,  I already provided those...

GiftCard / Merchant Credit Numbers when 1st opened incident with Kohls. Here is Kohls Incident # [redacted].   Recently on May 15th one of their representative spent almost 1hr on phone with me and looked all gift cards/merchant credit number transactions made between Feb first week of 2017 and March 1st of 2017 and found those fraudulent usage transactions also, He said they noted those details on incident, But whenever I call them they are again and again asking same beginning question and asking me again gift card numbers and whole story but nothing is moving forward from last 3months.Here I also got several other indecent numbers from same issue, those are Incident # 170301-008259, Incident #  [redacted], Incident #  [redacted]. All these are on same issue, I don't know how it works they are giving me different number each time.Let me know if anything else needed.Thank you[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11786106, and find that this resolution is satisfactory to me. 
Regards,
Anthony C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  EXTRA THANKS Revdex.com
Regards,
[redacted]

We are happy to research our customer's concern. We will be partnering with a vendor to inquire about item and see if we can possibly assist our customer.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This matter is not closed by all means. The $30 Kohl's Cash discount was only offered after I spoke with the seventh representative from Kohl's. This was not a Gesture of Goodwill from Kohl's as I have earned this $30 Kohl's Cash from a prior Order [redacted]0 which did not show up in our email. And most certainly Kohl's has not gained our trust and loyalty back because of this type of treatment. As I mentioned in the original statement, this is not the first time Kohl's has made this system error where our Kohl's Cash or Yes2You Rewards was missing. My husband and I made a conscientious effort to report this to Revdex.com to make them accountable and to challenge their integrity and commitment to excellent customer service and transparency. Even when [redacted] from the Executive Office ###-###-#### left us a voicemail message two days after this incident on Feb. 17 (Friday), it didn't seem genuine as she assumed that this has been resolved without even talking to us. We reached out to her on Feb. 20 and 21 (Monday and Tuesday), but there was no response. What made us feel less valued is the fact that they responded to this complaint considering this matter closed when in fact they didn't even spoke about the "$10 Reward" that we were suppose to get in response to an email promotion we received on January 23, 2017 for downloading and signing in to the Kohl's App. Again, this shows another type of false advertisement on their end. We have spent hundreds of dollars at Kohl's and this is not the way an "MVC" (Most Valued Customer) credit card holder is supposed to be treated. We are beyond disappointed, and we feel that we made the right decision to stand up against a company who doesn't stay true to their mission and values.
We are sorry to hear about the inconvenience our customer experienced with their most recent online order. Upon review, it appears we applied the $30.00 Kohl's Cash discount off of Order 7924544270 as agreed.  At this time we consider this matter closed
Regards,
[redacted]

Upon review, our records a $50.00 Reward certificate was sent to the e-mail address listed on the registry which was [redacted]. We have resent the Reward certificate to the e-mail address listed on this compliant.

Upon review of the items ordered in July, the prices listed for those items were listed in error. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product...

descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. We are unable to honor the incorrect price per the above policy.

We apologize for any inconvenience however our associates and management team verified video games are not included in the promotion.  Again, we stand behind the decision made.

The provided Kohl's Merchandise Credit displays as
invalid in our system. We are unable to assist the customer any further without
the accompanying receipt.

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. Our records show the customer was not charged for the...

canceled item from Kohls.com order # [redacted]. Regrettably the merchandise is no longer available. We apologize for any disappointment.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have reviewed your account related to your concerns
regarding information appearing on your credit report. We have determined that
the information previously furnished to the credit reporting...

agencies is
accurate. Updating the information as you have requested will create inaccurate
representation of the status of your account with us. The integrity of the
credit reporting system relies on the validity of the information furnished;
therefore, we are unable to comply with your request to update this information
with the credit reporting agencies.

We apologize for the inconvenience our customer experienced when making a return at her local store. Unfortunately, the person who the prepaid Visa cards were issued to need to call in to have them reissued. We are unable to override that on our end.  Our customer can contact ###-###-####.

We apologize for the inconvenience our customer experienced with their orders. We have applied a $5.00 on each order. A $5.00 credit will be applied to the Visa ending in 9846, as well as 7141.

We have been advised by our Corporate Refund Department that the customer's concerns were addressed and resolved by the Store Manager directly.