Kohl's Corporation

Revdex.com:
In response to Kohl's question, the answer is yes, I thought it was clear that I was trying to order a match to that chair.   response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We deeply apologize for the frustration
our customer experienced in store. Please know we will send applicable coaching
to the Macon, GA store to ensure this does not happen again. As we understand
our customer does not live in close proximity to a Kohl's store, she is welcome
to buy on...

Kohls.com. Additionally, when returning an item to Kohl's which
earned Kohl's Cash, the amount of the return will be
reduced by the amount of the Kohl's Cash. Finally, we respectfully decline our
customers request for additional compensation in regards to the time it
takes for her to get to the store. As we do not invoke a time limit for
returns, she is welcome to return these items to the store when she is in the
area, and when it is most convenient for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A new address was provided. Matter not considered closed.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are more than happy to partner with our rebate department. Once a response is received, we will be happy to follow up with our customer in regards to their inquiry.

We apologize for the
inconvenience and frustration our customer experienced on his most recent
Kohls.com order. We have partnered with our vendor to process a...

refund for our
customer. We have processed two refunds for our customer. One is in the amount
of $39.49 which will be applied to the Visa ending in 6373 and a Kohl's Cash
which will be emailed in the amount of $21.67. The second amount is for $46.14
which was also applied to the Visa ending in 6373. A Kohl's Cash was also
issued for $25.79 as well.
 We will be more than happy
to also share our customer's experience in regards to his call center feedback
with our Executive Offices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is not acceptable that it takes so long to issue a refund. There is no email which indicates that the refund was processed.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A store credit would have been great.   The manager flat out refused to take it back - I told her a store credit was fine - my wife spends about $3000 per year at Kohls (or at least she used to before I had this experience).    I read the policy off the back of the receipt to her and still she refused to do anything to help me.   She told me to got the the manufacturer. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced
with online order 4525487988. We have processed a return for our customer. The
refund amount for the order is $28.14. We are mailing our customer a kmc with
$15.40 and $12.74 was applied to the Visa ending in 6865 tendered on...

the
original order.

Its bs that a large company isn't biding by the law and just lies to cover its own assets. The big businesses need to be made accountable for what they do... I have since been back in the store and they have removed all the signage that was present at those games. I will be posting my story all over social media... I gave them a chance to come clean.

I am only seeking a refund for the order that I did not receive.

Our records indicate the pending charges have been removed as we received the customer's complaint via a different channel. We apologize for any inconvenience.

Our records show all orders have been delivered, and all applicable credits have been processed. In accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer are not completely satisfied with any of her purchases. The customer may return any item, at anytime, for a full refund with a receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit, good toward any merchandise throughout the store. Once again we apologize for any inconvenience.

In order to provide the best resolution for the customer, we advise her to reply with the store location information where the incident happened so that we may research this further.

We apologize for the inconvenience our customer experienced with online Order 7020619852. Please advise our customer more information is needed in order for us to issue a return. Can the customer confirm which items were not received.

Upon review of order [redacted], we can confirm a full refund has been processed. The refund amount was placed back to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this...

time-frame, yours could be sooner or later. We apologize for any inconveniences.

We apologize for the inconvenience. The customer can dispose of the item received, we reordered the item for our customer. Order number is [redacted]. The customer will be emailed tracking information.

We have reviewed your account related to your concerns
regarding information appearing on your credit report. We have determined that
the information previously furnished to the credit reporting...

agencies is
accurate. Updating the information as you have requested will create inaccurate
representation of the status of your account with us. The integrity of the
credit reporting system relies on the validity of the information furnished;
therefore, we are unable to comply with your request to update this information
with the credit reporting agencies.

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. Our records show the customer was not charged for the...

canceled item from Kohls.com order # [redacted]. Regrettably the merchandise is no longer available. We apologize for any disappointment.

We just need information if possible. It appears the item was reordered for our customer and we have honored previous pricing for the reorder.  It appears the original order was never fulfilled by our fulfillment center. We apologize for the inconvenience and frustration our customer experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a picture of the shipping information from UPS.  Kohl's claimed they delivered.  They clearly did not.  The package is lost and there is an exception on it.  How long will they continue to drag this on.  Please see the package was shipped on 11/21.  It is now a month later.  Also, the problem with Kohl's is that they do not give me any information, and there is nobody in their claims department that will allow a phone call through to them.   They make you call the Kohl's 800 number and speak to a customer service representative who can give you no information other than the claim department is working on it.  This is the first information I have received from them at all in regards to this.I think 30 days is too long at this point and now they want to drag on another 5-7 business days.  This is clearly bad customer service.  I plan to never order from this company again.
Regards,
[redacted]